Manager Customer Service

OC TURNER *** S. Carlin Springs Road, #***

Arlington, VA 22204

Cell: 703-***-****

Email: acehu8@r.postjobfree.com

CAREER

OBJECTIVE

To obtain a challenging position as Certified Occupancy Specialist and/or Compliance Specialist that will utilize my background in

affordable housing management and provide opportunities for advancement and professional achievement.

SUMMARY OF QUALIFICATIONS

Certified Occupancy Specialist: National Center for Housing Management, (NAHMA), trained, detail-oriented professional with good

analytical skills; Proficient interviewer with substantial knowledge of US Department of Housing and Urban Development regulations regarding

affordable housing; Composed under pressure and able to work with little or no supervision; customer service driven with a keen ability to anticipate

and solve problems.

Property Manager: Action and results oriented professional with a proven track record of meeting goals; capable of meeting Owner’s

monthly Net Operating Income objectives; Budget-minded, high-energy multi-tasker with “can-do” attitude and superior customer service skills;

reliable, hard-working team-player with excellent written and verbal skills; able to effectively interact with individuals of varying backgrounds and

cultures; highly organized closer trained to perform in an action-oriented work environment .

Affordable Housing Property Manager: Seasoned veteran with hands-on experience in Section 8 project management; Considerable

knowledge of U.S. Department of Housing and Urban Development and Fair Housing regulations; Able to meet stringent deadlines per federal

regulations and company policy; resourceful team-player committed to excellence.

PROFESSIONAL

EXPERIENCE

CERTIFIED OCCUPANCY SPECIALIST: Woodland Hill Apartments, Arlington, VA

03/2008 to 08/2013-Arbor Management Co., LLC

Recertified all residents of 235-unit mid rise community for housing assistance under the Section 8 program; Scheduled and conducted Annual

Recertification interviews 120, 90 and 60 days in advance per HUD regulations for a multi-cultural LEP (Limited English Proficiency) population

consisting of senior/disabled residents; Assisted in MOR preparation and property REAC inspections as needed. Processed monthly Section 8 Housing

Assistance Payment for Voucher Specialist; Reviewed and corrected any TRACS errors; Assisted in waiting list management; verified 3 rd party and adjusted residents

rents as needed; interviewed residents and explained program requirements for diverse population; Updated property forms to reflect changes in HUD,

Company policies.

Responsible for Enterprise Income Verification monitoring and correction when necessary; Maintained, and updated various logs and books including EIV (Enterprise

Income Verification master book); Ensured all computer records and resident files remained accurate and current; Investigated and resolved program “fraud” allegations;

Issued program warning or notice of termination as warranted; Informed owners of program requirements including Housing Quality Standards (HQS) or potential

hazards; Terminated assistance payments as warranted; Assisted Senior Management as needed; Prepared monthly reports and attended meetings as necessary and

required with senior level management; performed other related essential duties and tasks as assigned.

Received “Above Average” rating on MOR by Virginia Housing and Development Authority

Established a translation phone line on site for LEP residents and on site personnel

Initiated the translation of critical property specific documents for LEP population

Promoted from Part-Time status to Full-time in 6 months

COMMUNITY MANAGER: Palmetto Point Apartments, Charleston, SC

2/2006 to 3/2007 – Asset Management and Consulting Services, Inc.; (AMCS, Inc.)

Managed the day-to-day operations of a 116-unit conventional apartment community; monitored the financial, physical and marketing of the property.

Implemented creative marketing strategies to increase occupancy in a competitive market; Prepared daily, weekly and monthly financial reports; Enforced timely rent

collection policies. Prepared Section 8 voucher applicants for move in conjunction with city and county housing authorities;

Obtained proposals from vendors for major projects and submit for authorization; Respond to emergency after-hours calls from residents. Foster good

working relations with residents and handled property complaints; Conducted apartment inspections and follow-up as necessary; improved relationship with local housing

authorities and other public agencies to enhance community image; Inspected property daily in order to maintain impressive curb appeal of the site.

Increased occupancy from 85% to 98% in 4 months

OC

TURNER

COMMUNITY MANAGER: New Orleans Garden Apartments. Charleston, SC

4/2004 to 2/2006 – Intermark Management Corporation; 12/2000 to 4/2004 -- Charter Realty Group;3/1999 to 12/2000 - Hediger Enterprises, Inc.;

3/1998 to 3/1999 – AIMCo /Insignia Residential Group

Responsible for the physical, financial administration and marketing of a 100-unit affordable housing community. Recruited, trained and motivated on-site staff in all

facets of property management; Monitored property and staff to ensure compliance with all Fair Housing and Fair Credit Reporting Requirements; Enforced rent

collection procedures, initiated evictions; prepared daily, weekly and monthly accounting reports for Regional Property Manager, Property Staff Accounts and other

Corporate staffers as required; Prepared the annual operating budget with Regional Manager, Accountants and other corporate executives; Coordinated daily activities of

Maintenance staff to ensure proper response to maintenance requests; Scheduled make ready of vacancies with Maintenance Department to control vacancy loss;

Performed routine physical inspections as required; Perform all on-site accounts payable and accounts receivable bookkeeping functions; Prepare and maintain accurate

resident and vendor files; Compose and edit all resident and community correspondence; Developed and implemented screening criteria for all applicants in accordance

with Fair Housing guidelines; Designed employee recruitment and apartment display ads for publication; Performed all property certifications for eligibility for Section 8

assistance; Investigated and corrected errors in rent/subsidy calculations; Terminated rental assistance and/or residency as prescribed by federal regulations; Maintained and

upgraded property waiting list; Conducted Move-In orientation for all new residents; Performed Move-Out Inspections and Security Deposition Dispositions for corporate

approval.

Achieved 94c Rating on HUD REAC Inspection 8/2003

Consistently received “Satisfactory” Ratings on Management Reviews conducted by SC HFRA 1998- 2005

(SC Housing and Development Authority)

MARKETING DIRECTOR: River Place Apts/St. Charles Place Apts. Charleston, SC

1993-1998 - Pinnacle Management Group and LeLo Management, LLC

Responsible for all phases of leasing from introduction to lease inception, rent collection, resident relations and preparation of service requests for residents; Devised

creative marketing strategies to increase occupancy for 50-year-old property; Coordinated advertising efforts including copy writing and design for print and broadcast

mediums; Developed initiatives to promote a positive community image; Assumed supervisory role in absence of property manager; Coordinated and promoted

innovative adult/youth programs for 434- unit property, i.e. “ Resident Appreciation Week”, “Bingo Night,” “Community Teas” and costume parties for residents of all ages;

Reviewed and resolved maintenance concerns with property manager and maintenance supervisor.

Implemented “Resident Referral Program" increasing new leases by 20%.

Helped to reorganize rent collection procedures increasing accuracy and office security 100%.

MARKETING DIRECTOR: Harbor Pointe Apartments. Mt. Pleasant, SC

Crotts Enterprises Inc. 1991 -1992

Developed and implemented successful marketing plan for 344-unit luxury community; Prepared, wrote and edited copy for

monthly resident newsletter and office correspondence; Coordinated all advertising efforts and special community promotions to achieve occupancy goal; Accurately

collected rents, security deposits and fees; Conducted thorough screening and evaluations of prospects; Provided "personal touch" leasing approach leading to greater

resident retention and high occupancy levels; Handled resident complaints with tact and diplomacy.

Increased occupancy from 83% to 98% in 12 weeks.

EDUCATION/SPECIALIZED TRAINING

Bachelor of Arts/Journalism Benedict College, Columbia, SC 1985

Certificate of Completion Professional School of Real Estate, Charleston, SC 1994

S.C. Licensed Property Manager SC Dept of Labor, Licensing and Regulation 1994 to 2007

Certified Occupancy Specialist National Center for Housing Management 2008 to present

Notary Public State of South Carolina 1994 to 2004

Additional Fair Housing or other related Affordable Housing training or certifications 20008 to 2013

COMPUTER

SKILLS

Microsoft Office, Excel, Yardi, OneSite, RentRoll 2000, HudManager 2000,

SALARY

Negotiable

Contact this candidate