Manager Customer Service

Christina Moon

**** **** ** *** * Graham, NC ****3 336-***-**** acehto@r.postjobfree.com

Objective

A position that utilizes my advanced work skills

education

- McHenry County College 2001

- Majored in Criminal Justice

- Crystal Lake South High School 2000

- Editor of school newspaper

- Secretary of student council

- Speech and debate team

- Track and field, basketball team

Employment History

Administrative Assistant, Mechanical Pipe Systems 9/13/2010 1/17/2014

Advance, NC

- Field service work on job sites to make sure contractor was installing product properly. Filled out all necessary

paperwork for these visits and filed accordingly.

- Answer calls from contractors about issues on existing projects or proposals on new projects. If an issue was to arise

it would be handled accordingly.

- Worked on job proposals and bids for new jobs.

- Placed orders for inventory on Bookkeeper programs as well as invoicing customers on the program.

- Maintained project files.

- Accounts payable and accounts receivable

Assistant Store Manager, Brookstone 3/ 2010 – 9/2010

Winston Salem, NC

- Counted cash drawers and made daily bank deposits.

- Assigned employees to specific duties to best meet the needs of the store.

- Instructed staff on appropriately handling difficult and complicated sales.

- Reported to the Store Manager and the District Manager regarding all store and staff issues.

- Completed profit and loss performance reports.

- Trained and developed new associates on POS system and key sales tactics.

- Conducted store inventories once per quarter.

- Completed all daily store operating paperwork and submitted to corporate.

- Answered all corporate emails and handled any issues in a timely manner.

- Submitted necessary paperwork for payroll and made sure employees adhered to their schedule so there would be

no unauthorized overtime.

Specialty Store Manager, Nakajima USA/ Sanrio 11/ 2007 10/1/2009

Hoffman Estates, IL

- Interviewed job candidates and made staffing decisions.

- Counted cash drawers and made daily bank deposits.

- Managed a staff of four sales associates, three team leads and one assistant manager.

- Assigned employees to specific duties to best meet the needs of the store.

- Reordered inventory when it dropped below predetermined levels.

- Instructed staff on appropriately handling of difficult and complicated sales.

- Scheduled and led monthly staff meetings for all employees.

- Generated repeat business through exceptional customer service.

- Merchandised store per corporate floor plans every few weeks.

Skills

- Well versed in many POS systems and can catch on quickly to new technology.

- Managed employees in a big box store as well as small specialty shops.

-

-

Contact this candidate