Manager High School
Resume:
M ARGARET A. P EELE
*** ******** **** **. ******, NJ 08054
acehq5@r.postjobfree.com
HOTEL MANAGER
Sales Customer Satisfaction Leadership
Hotel Manager with over 16 years of proven experience. A customer centered professional, with a warm communication style, also
encourages team cohesion. Facilitate all aspects of hotel operations to meet organizational objectives and maintain superior quality.
Operational Management Expense Management Customer Satisfaction
Meeting & Presentation Competitive Intelligence Staff Recruitment &
Facilitation New Business Development Training
Strategic Planning/Analysis Team Leadership Professional
Industry Networking Communication
Report Generation
PROFESSIONAL EXPERIENCE
Extended Stay Hotel, Horsham, PA 2011 – Present
General Manager
Manages daily hotel operations to achieve planned goals.
Coordinates with Regional Manager to develop a strategic plan for property.
Recruits, trains, and evaluates employees.
Provide superior guest relations, in an attempt to achieve 100% customer satisfaction.
Best Western, Bordertown, NJ 2007– 2011
General Manager
Lead all operation managers to success on action plan goals.
Created and executed financial goals of hotel.
Planned and facilitated all hotel meetings.
Develop and manage hotel budgets.
Implement controls for expense management.
Oversaw accuracy of payroll submissions.
Candlewood Suites, Mt. Laurel, NJ 1998– 2007
General Manager (2005 – 2007)
Prepared marketing plan and budget.
Addressed associate concerns, and provided resolution.
Collaborated with Human Resource Department to process claims, employee status updates, and other information as needed.
Maintained cash handling and credit card reconciliation.
Provided quality control through daily room inspections.
Worked with sales department to generate leads for new business development.
Awarded “Gold Hotel” award three times.
Received “Hotel of the Year Award”.
Operations Manager (1998 – 2005)
CLIENT NAME Resume, Page 2
Coordinated with accounting department to verify hotel expenses and payments to vendors.
Prepared reports and analysis for General Manager as needed.
EDUCATION & CREDENTIALS
Travel and Tourism and Hotel Management Certificate, Robert Walsh Business School, Union, NJ
High School Diploma, Malcolm X Shabazz High School, Newark, NJ
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