Javan Jackson
acehkp@r.postjobfree.com
Cleveland, Ohio 44102 216-***-****
Objective: To obtain a crisis intervention Position
Skills Highlights
10+ years of experience offering high quality customer service to all
patrons
Received the World Class Ideas Program Award- Cleveland Clinic 2007
Flexibility to work evenings, weekends, holidays and overtime as needed to
complete all tasks
Ability to lift up to 75 pounds as a regular part of job duties
Education:
Bachelor of Arts: Psychology Ashford University Clinton, Iowa
Associate of Arts: Business University of Phoenix Phoenix, Arizona
Experience:
Grifolds/ Plasma Care Cleveland,
Ohio
Donor Processor 2013-Present
. Conducts donor screening to determine initial suitability of donor to
undergo plasmapheresis through verification of accumulated data.
. Conducts pre-donation medical screening in accordance with established
guidelines.
. Determines Hermatocrit (HCT) and Protein via finger stick use of the
hermatastat and refractometer.
. Provides appropriate feedback to ineligible donor candidates.
. Ensures all donor screening information is complete and accurate prior
to donation.
. Effectively communicates donor medical information to Medical Staff.
. Ensures donor confidentiality.
. Establishes and maintains donor files in an organized and efficient
manner.
. Builds rapport with donors to ensure overall customer satisfaction
with the center to support long-term donation.
. Performs general administrative duties, including greeting donors in a
friendly manner, answering phones, and assisting center management as
needed.
. Learns and maintains through familiarity and compliance with all state
and federal regulations, U.S. Food and Drug Administration- approved
Standard Operating Procedure Manual, Occupational Safety and Health
Administration, Clinical Laboratory Improvement Amendments, Current
Manufacturing Practice and internal company procedures.
. Maintains supplies necessary to perform job duties.
. Maintains and ensures proper sanitation and cleaning of equipment and
work areas between donors.
. Report all unsafe situations or conditions to area lead, supervisor or
manager.
Cleveland Clinic Health System Cleveland,
Ohio
Library Assistant II 1997 - 2013
. Performed support functions for several areas of library operations
including collection support, document delivery and circulation.
. Greeted all patrons, and answered all incoming calls with a pleasant
demeanor
. Processed books, journal issues and audiovisual materials for use
. Reshelved books and journals, shift collections, complete inventory
counts and conducted usage studies as assigned
. Photocopied, scanned and/or downloaded journal articles for patrons
utilizing the ILLID system
. Verified incomplete article requests using DD Stack Searching, then
forwarded articles by email to the appropriate person