Human Resources Customer Service

PATRICIA J. TERUEL

Human Resources Generalist

San Jose, CA 408-***-**** acehjj@r.postjobfree.com

Human Resource Professional with eight years of comprehensive human

resources experience including employee relations, conflict resolution,

labor relations, including grievances, arbitrations and negotiations,

worker's compensation, leave of absence administration, benefits

administration, recruitment and retention, and employee wellness. Possess

extensive knowledge of human resources in a variety of sectors including

union and non-union environments.

PROFESSIONAL EXPERIENCE

HUMAN RESOURCES SUPERVISOR

LSG Sky Chefs, San Jose CA February 2014 to May 2014

. Conducted investigations on employee concerns, open door, and Dial Ethics

hotline complaints

. Provided guidance and support to management on appropriate corrective

action and employee performance issues

. Conducting team-building meetings to create strategies and provide

coaching

. Conducted intake for workplace injuries and processed Unemployment

claims, ensuring policy and procedure compliance

. Enforced compliance with OSHA regulatory guidelines and prepared OSHA

logs

. Responsible for FMLA, Pregnancy Disability Leave and other leave of

absence administration

. Managed the on boarding process to include, interviewing, scheduling, and

testing of all candidates for various locations

. Managed the job posting system for internal/external candidates in

accordance with company and legal guidelines

. Facilitated new hire orientation including processing I-9s and E-Verify

. Administering DOT random background and drug tests per company standards

. Processed personnel paperwork including vacation requests, transfers and

terminations

. Maintained all personnel records in accordance with EEO, privacy, and

related requirements

. Maintained HRIS database for recording LOA, COBRA, I-9 verification, and

required licensing

. Conducted exit interviews including providing appropriate paperwork,

explanation of COBRA, life insurance conversion

HUMAN RESOURCES CONSULTANT

Superior Staffing March 2013 - May 2013

Human Resource Coordinator onsite KLA-Tencor, Milpitas CA

. Performed customer service tasks within the department such as handling

employee complaints, applicant inquires, policy and procedure questions

. Input all request and questions in Remedy Ticket System for reference and

documentation

. HR Email-box administration using Service Now

. Generated employment verification letters for immigration purposes

. Facilitated New Hire Orientation including completed required paper work,

and review corporate policies

. Entered data into PeopleSoft system including new hires, department and

salary changes, and terminations

. Responsible for filing of all documents in personnel files and follow up

on missing documents

. Conducted exit interviews including providing appropriate paperwork,

explanation of COBRA, life insurance conversion, FSA completion, 401k

roll over, and stock options plans

HUMAN RESOURCES GENERALIST

Serious Energy, Sunnyvale CA December 2011 to June 2012

. Maintained daily generalist duties associated with new hire orientation,

staffing, recruiting, terminations, and exit interviews

. Coordinated interviews between hiring manager and candidates, coordinated

travel accommodations as necessary

. Partnered with 3rd party recruiters in filling urgent requisitions

. Provided guidance to employees and managers using established HR policies

and procedures

. Completed and analyze salary surveys

. Managed the HR file room with over 700 personnel files and managed 2 file

room clerks

. Conducted exit interviews including providing appropriate paperwork,

explanation of COBRA, life insurance conversion, FSA completion, 401k

roll over, and stock options plans

. Managed Benefit administration including new hires, termination, and

life qualifying events

. Worked with benefit vendors and brokers to ensure benefit plans are

compliant and cost effective

. Audited benefit invoices to ensure accuracy

GLOBAL SECURITY ADMIN

Securitas Security Services USA, Inc / Onsite Lam Research, Fremont CA

(Contract) October 2010 to December 2011

. Provided clerical support to Global Security Director including calendar

management, preparation of correspondence, prepared reports, created

PowerPoint slides and handled office duties as requested

. Prepared and audited expense reports for management

. Processed invoices through SAP and released for payment

. Determined and categorized expenses to proper charge codes

. Maintain Accounts Payable records including filing paid invoices, vendor

statements etc.

. Assisted with month end account reconciliation

. Prepared analysis of accounts and produced monthly reports

. Travel coordination both Domestic and International, designed and

implemented travel plans, scheduled flights, hotels, and ground

transportation

. Handled highly confidential and sensitive information

HUMAN RESOURCE GENERALIST

Securitas Security Services USA, Inc. January 2006 to October 2010

. Full cycle recruiting including but not limited to sourcing, pre-

screening, interviewing and evaluating applicants' qualification for

assignments

. Sourced candidates using internal ATS, job boards, networking, employee

referrals, etc.

. Conducted reference checks and initiate background checks of applicants

in accordance with company policies, and processed oral drug screen for

selected applicants

. Coached and counseled temporary employees to ensure quality performance

and job satisfaction

. Advised and coached managers on state and federal regulations along with

company policies and procedures

. Managed employee relations issues including conducting investigations,

performance warnings, performance improvement plans, counseling and

terminations

. Trained managers on staffing process and provided ongoing guidance

. Responded to EDD claims via TALX, and represented company at EDD hearings

. Facilitated California Guard Card Training AB2880, and submitted

fingerprints to DOJ for California Guard Card License

. Maintained HRIS database for recording LOA, COBRA, I-9 verification, and

required licensing

. Conducted exit interviews including providing appropriate paperwork,

explanation of COBRA, life insurance conversion

. Delivered benefits orientation materials and/or presentation in a group

setting

. Coordinate Annual Open Enrollment and main point of contact for questions

or concerns

. Communicated with employees on benefit eligibility, options, cost and

enrollment

. Coordinated Annual/Quarterly Employee Events for more than 1400 employees

. Answered employee questions regarding benefits, payroll, scheduling, and

resolve any issues

HUMAN RESOURCE STAFFING SPECIALIST

EMQ Children & Family Services February 2005 to October 2005

. Performed full-cycle recruiting activities including sourcing, screening,

and interviewing

. Advised and coached managers on state and federal regulations along with

company policies and procedures

. Ensures regulatory and system compliance in HR initiatives

HR COORDINATOR/STAFFING SPECIALIST

Manpower Staffing Service April 2002 to January 2005

. Coordinate, schedule and interview candidates; assist with recruitment;

act as a liaison between agency and hiring managers

. Reviewed employment applications and administered pre-employment testing

. Managed full cycle recruitment for multiple locations

SKILLS PROFILE

. Full cycle recruiting, sourcing, negotiations, onboarding

. Applicant tracking systems: Deploy, SAFES, Personic, PeopleSoft,

Ultrasource, TempWorks

. HRIS: SAP, ADP, Oracle PeopleSoft

. Proficient in the following: Microsoft Office Suite, PeopleSoft

Applications, SharePoint

Contact this candidate