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Customer Service Representative

Location:
United States
Posted:
June 08, 2014

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Resume:

Khadijah E. Hasan

*** *** *. ********* ******* Rd.

Greensboro, NC. 27409

336-***-****

acehi5@r.postjobfree.com

OBJECTIVE

To obtain a position within your company that will utilize my technical skills in biological engineering, and design.

WORK EXPERIENCE

AmeriCorps (Ending the Homelessness in Greensboro), Greensboro, NC 09/2013 - Present

Case Management

Keep records or prepare reports for owner or management concerning visits with clients.

Assist in locating housing for displaced individuals.

Oversee the daily performance of computer systems

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or

appropriate software.

North Carolina Agricultural and Technical State University, Greensboro, NC 08/2013-05/2014

Laboratory Support

Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored,

prepared, and disposed of efficiently and effectively.

Record data pertaining to experimentation, research

Measure or weigh ingredients used in testing or for purposes such as plant by products.

Set up laboratory or field equipment, and prepare sites for testing.

Payless Shoesource, Greensboro, NC 08/2006 - 08/2013

Customer Service Representative

Confer with customers by telephone or in person to provide information about products or services, take or enter

orders, cancel accounts, or obtain details of complaints.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,

refunding money, or adjusting bills.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Solicit sales of new or additional services or products.

EDUCATION

North Carolina Agricultural & Technical State University Greensboro, NC 2012 – In Progress

Bachelors in Science in Biological Engineering

2007 - 2012

North Carolina Agricultural & Technical State University Greensboro, NC

Bachelors in Arts in Psychology

SKILLS

Operate office machines, such as photocopiers and scanners, fax machines, voice mail systems, and personal

computers.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using

computers.

Knowledgeable of Microsoft Office such as: Vista, PowerPoint, Word, and Outlook.

Typing 55 words per minute (wpm)

Moderate experience in: Windows8, SPSS, Mat-Lab, Arc Map (GIS) software system

REFERENCE

Available upon request.



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