Customer Service Sales
Resume:
Beatrice Harris
Kennesaw, GA 30144
***********@*****.***
Professional Work Experience:
Transportation Security Officer (TSO)
Transportation Security Administration - Atlanta, GA
September 2013 to Present
•Provide security and protection of air travelers, airports and aircraft in a courteous and professional manner.
•Operate screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
•Perform searches, to include hand-wand and pat-down searches
•Control terminal entry and exit points
•Interact with the public, giving directions and responding to inquiries
•Maintain focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
Senior Operations Analyst
Vendormate Inc - Atlanta, GA
January 2010 to August 2013
• Provide technical assistance to vendors and pharmaceutical sales representatives to ensure they comply with all healthcare system requirements.
• Answer all incoming customer support calls, emails and web portal support tickets
• Research problems, troubleshoot ongoing issues and maintain notes in CRM
•Verify credentials and make sure all certificates and licenses are current
• Demonstrate skills in problem analysis, customer relations, organizational abilities, professional telephone etiquette and effective work relationships with other service/support groups
• Manager call queue and make sure follow-ups are timely
Personal Banker
Flagstar Bank - Marietta, GA
April 2007 to December 2009
• Responsible for building quality long-term relationships with consumers and small business customers.
• Provide both on-site and off-site service visits to clients.
• Train new employees on bank policies and procedures
• Consistently excel in assisting clients including opening and servicing diverse time and demand deposit accounts.
• Adhere to strict compliance with regulatory policies and procedures regarding all IRA and related transactions.
• Conduct financial analysis on accounts and render prudent decisions.
• Cross sell bank products and services to best meet the client needs.
Fraud Account Manager
Bank of America - Kennesaw, GA
April 2005 to April 2007
•Review potential fraudulent accounts for the prevention and detection of possible Transaction Fraud and Identity Theft
• Responsible for research and analysis of account activity to assess levels of risk and fraud type
• Render decisions on merchant authorizations and account override requests
• Setup and Create fraud cases
• Exercise sound judgment and problem resolution skills
•Able to de-escalate difficult client situations
Business Service Representative- temp
Equifax Inc - Alpharetta, GA
November 2004 to April 2005
•Responsible for supporting sales representatives in new business development, client maintenance and renewals.
• Implement and manage customer application changes for assigned customer based
• Update and maintain sales contracts, status reports and problem summaries inquiries
• Perform research and analysis as requested by sales team
• Research system errors and business customers complaints
• Create PowerPoint presentations for special projects
Commercial Insurance Rater
The Hartford - Atlanta, GA
July 1999 to January 2004
• Provide support to members of the underwriting department by process new business applications, account renewals, cancellations, reinstatements and endorsements for all commercial line products. Primarily responsible for premium booking and policy issuance.
• Perform premium breakdowns and manually calculate rates
• Quote accounts within authority limits by reviewing exposures and experience rating
• Resolve agents problems and accounts issues
• Ensure accurate servicing and billing of accounts
• Assist agents or underwriters with telephone inquiries and policy changes
Education:
Bachelor of Science in Business Administration - May 1996
Livingstone College - Salisbury, NC
Professional Skills:
Customer focus and self motivated. Detail oriented and able to multi-task. Strong decision-making and technical skills. Excellent written and oral communication skills. Proficient in Excel, TSYS, Blast, Blades, Coin, Microsoft Word, PowerPoint,Outlook, Siebel, Teller, CRM, Trillian, Lexis Nexis and Salesforce. Enhance the ability to work in a fast paced call center environment meeting production goals such as Average Handle Time, After Call Work, Quality, etc.
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