Lynn Johnston

**** ***** ** ** *** **

Elon, NC *7244

810-***-****

acehha@r.postjobfree.com

Objective: To be a team member Customer Service field

Education:

Davenport University, Flint, MI 2008 - 2010

Bachelor of Health Information Management

• Minor – Health Information Technician

Baker College, Auburn Hills, MI 2007

Associate of Applied Science, Medical Insurance Specialist

• Dean’s List Recipient

Employment:

Career Connection Inc. /Durham NC – IBM Seterus/Customer Service 2013 – Present

• Early Stage Mortgage Collector /Customer Service

• Communicate effectively, verbal and written

• Answer Questions on Escrow, submit request for payoff quotes

• Apply strong negotiations skills, educate customers on payment options

• Handle incoming and outbound collection calls

• Answer payment inquiries, address changes

• Answer complex questions through research, and when appropriate and according to procedures, escalate to the correct person

• Investigate and correct errors accurately

RGBSI/AETNA, Cary NC - Customer Service Call Center 2012 - 2013

• Microsoft Office; Word 2010, PowerPoint, Excel

• Knowledge of Medical Terminology HIPAA Compliance

• Call center - inbound calls for AETNA home delivery prescriptions. Gather information, researches/resolves inquiries and logs customer

calls. Inform customers about services available and assesses customer needs. Respond to telephone inquiries and complaints using

standard scripts and procedures. Respond to, handle and resolve customer inquiries

• Provide customers with product and service information

• Process orders, forms and applications

• Identify and escalate customer issues

• Handle customer billing question

Advanced Medical Solutions, Ypsilanti MI, - Customer Service 2011 – 2011

• Continuing Education classes; VGMU

• Microsoft Office; Word 2010, PowerPoint, Excel

• Knowledge of Medical Terminology

• Verify Insurance for medical equipment

• Fax orders

• Customer Service

DMC Huron Valley Sinai Hospital, Commerce, MI-, HIM Processor II 2007 – 2011

• HIPAA Compliance

• Collected discharged patients medical record from all floors

• Experience working with Cerner Citrix system, D Thomas, Mesta Med programs HDMI

• Prepare medical records for scanning into the EMR system using the correct bar code

• Scanned patient records for electronic availability, Microsoft Office; Word 2010, PowerPoint, Excel

• Quality control of medical records Batch indexing of medical records

• Assigned a special project to prepare for scanning into the EMR - Sleep Study

• Interviewed patients to obtain information for newborn birth certificates

• Processed birth records and printed out verification of birth documents for newborns and checked applications for accuracy

• Analyzed patient records to make sure that all records were signed by their doctors and to ensure chart completion

• Meaningful Use (ROI) Patient Discharge Summary burned onto CD’s

• Utilize remote data viewing Ambulatory Surgery and Emergency Room files

Wixom Health Clinic, Wixom, MI,- Medical Receptionist 2008 - 2010

• Efficiently scheduled and canceled patient appointments, took notes for the Doctor’s

• Faxed medical record requests, Knowledge of Medical Terminology

• Knowledge of Medical Terminology

• Communicated effectively with receptionists and office staff and worked together and conduct office duties with efficiency

• Assemble new patients medical chart and pull and file charts existing

• Verify medical insurance through Web Dennis and collected co-pays and deductibles

Volunteer:

Purple Heart

• Sort donations for the floor

Huron Valley Hospital Events

• Suburban Exchange -Women’s Expo, Huron Valley Chamber of Commerce Business Expo, Red Cross Donated Blood

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