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Manager Customer Service

Location:
Lisbon, Portugal
Salary:
30000/annum
Posted:
June 08, 2014

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Resume:

PERSONAL INFORMATION Francisco P voa Marinheiro

[pic] Rua da Quinta das Palmeiras n 22, 2780-145, Oeiras,

Portugal

+351-***-***-*** [pic] +351-***-***-***

acehft@r.postjobfree.com

Sex Male Date of birth Nationality Portuguese

JOB APPLIED FOR GLOBAL CUSTODY AND CLEARING SERVICES

POSITION

PREFERRED JOB

STUDIES APPLIED FOR

WORK EXPERIENCE [pic]

January 2011 - Global Custody Account Manager

Present

BNP PARIBAS SECURITIES SERVICES

Perform 1st level controls, provide Team Support on daily

activity and ensure sensitive topics are reported

efficiently.

Reporting and correction of real and potential operational

incidents.

Managing Market and Client Claims resulting from late

settlement of transactions.

Process Foreign Exchange Instructions.

Accounting and settlement of instructions against and free

of payment, stock lending and collateral through:

Receiving clients' and brokers' faxes confirmations for

manual clients, and SWIFT for electronic ones; checking

consistency of operations; managing schedule for

operations on maturity date.

Ensuring immediate accounting of executed orders; manually

instruct transactions into systems; request opening of

securities; Liaise with Sub-Custodians for all past Market

Cut Off transactions, contacting Clients for their

intervention if needed.

Ensuring immediate transmission of orders to the Market

and monitoring them through the dedicated systems.

Granting effective follow up of instructions with clients

and counterparties, providing updates and provide

solutions for issues that may occur.

Contacting / checking with Corporate Action departments

when an event has an impact on trades or when the

reception of a stock due to an event is pending.

Implementing all possible actions with the goal of

improving the STP flow.

Global Custody and Clearing Services

April 2010 - December Stock Manager

2010

LEGRAND ELECTRICA S.A.

Management and supplies control.

Placing Orders to group s international suppliers.

Supply Chain Management

June 2008 - December Transports Manager

2009

TAKARGO - Transporte de Mercadorias S.A. - Grupo

Mota-Engil

Analysing the national railway network capacity.

Editing the Railroad Engineer guides.

Elaborating studies about the transport industry in

Portugal.

Managing the department's procurement

process.

Updating and keeping up KPI data.

Allocating and managing cargo slots and

allotments.

Managing and escalating supplier's billing.

Supply Chain Management

March 2007 - February Systems Consultant

2008

BSolutions.

Processing Data.

Developing ERP (Dynamics NAV) Data Bases.

Implementing MBS Navision Program (Microsoft Business

Solutions).

Information Technology

EDUCATION AND [pic]

TRAINING

September 2004 - Transports and Logistics Management

December 2007

Escola N utica Infante D. Henrique

Land Transports Management.

Intermodal Transports and Logistics.

Warehouse Management.

September 1988 - June Baccalaur at G n ral - Economics

2004

Lyc e Fran ais Charles LePierre

PERSONAL SKILLS [pic]

Mother tongue(s) Portuguese

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken Spoken

interaction production

English C2 C2 C2 C2 C2

French C2 C2 C2 C2 C2

Spanish B2 B2 B2 B2 B2

Communication skills Strong communication skills in English and French (clear

and effectively spoken and written) gained through my

education and professional experience.

Organisational / Leadership (currently supervising a team of 10 people).

managerial skills Time Management.

Decision-making.

Teaching and training.

Analytical.

Organizational effectiveness.

Motivation, confidence, and willingness to make tough

decisions.

Job-related skills Excellent customer service abilities.

Innovative and problem Solving.

Ability and desire to learn.

Punctual and reliable Team Player.

Strong ability to make correct decisions under pressure.

Computer skills Good command of Microsoft Office tools (Excel, Word and

PowerPoint),

Lotus Notes email client.

IBM AS 400.

Neolink.

Intellimatch (Securities and Cash reconciliation tool).

ISISET.

FOX (Foreign Exchange tool).

MBS Navision.

Fast and accurate keyboard skills.

Driving licence A and B.



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