Customer Service Sales
Resume:
E LV IS CHE N
* * ******* *** ** M arkham, Ontario, L3R9E8 2 26 - 2 68 - 3 268 e **********@*****.***
SKILLS
Detail and results oriented working attitude
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Understands English, French, Cantonese and Mandarin
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Clear mindset prioritizing and creating effective solutions
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Conducts accurate data analysis
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Professionally and confidently delivers presentation
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Strong oral and written communication
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Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and Cognos Reporting Systems
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EMPLOYMENT HISTORY
F inance Clerk - Summer Student, Regional Municipality of York May 2013 – August 2013
Contribute to the completion of the 2014 Operating and Capital Budget for Transit and Finance Department
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Manage a record of account receivables and cash accounts
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Conduct bank and inventory reconciliations when discrepancies occur
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Produce reports, presentations and charts for meetings
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B ilingual Customer Service and Sales Agent, Air Canada June 2012 – August 2012
Performed customer service in day to day operations
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Assisted passengers with check-in and boarding processes
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Provided solutions to demanding passenger
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EDUCATION
3rd Year
B achelor of Management and Organizational Studies, University of Western Ontario
Double Major in Finance and Geography
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Intentions of entering into the Richard Ivey School of Business next year
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EXTRA-CURRICULAR ACTIVITIES AND ACHIEVEMENTS
P resident, DECA U W estern Current
Lead a team of 8 Vice Presidents and the entire DECA U Western organization
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Handle the administrative tasks needed with the University Student Council and sponsors
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Recruit new members through presentations and club fair
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B usiness Development Associate, Social Spark Current
Strategic planning and decisions regarding for-profit arm of Social Spark
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Created partnerships with Telus, Libro Financial, Boston Consulting Group and Pricewaterhouse Coopers
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Team Leader of the Management Team in Initiation Challenge
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V P T raining and Development, DECA U W estern April 2013 – March 2014
Manage a team of eight Training Directors
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Plan and conduct training sessions and workshops
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20% of members who competed placed top 3 in their respective competition
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F inance Director, DECA U Western Invitational Committee May 2012 – March 2013
Negotiated sponsorships with 3M, Ten Tree Apparel, Western Hospitality and Chil Frozen Yogurt
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Project and forecast costs to write the event budget
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Attend weekly meetings to plan and discuss the event, conference scheduling and logistics
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C ommunications Commissioner, Elgin Hall Residence Council May 2012 - March 2013
Handle the Facebook, Twitter and email accounts
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Facilitate the communication among the council members
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Attend weekly meetings to plan and discuss events and workshops
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Create promotional material such as posters, banners and pamphlets
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Placed 3rd in the Case Boss Challenge at 2014 DECA U Provincial Competition*
Provided consulting to OneClass.com
Placed 1st in the Millennium Research Group Case Competition*
Provided consulting to Covidien PLC
Placed 3rd in the Deloitte Case Boss Challenge at 2013 DECA U Provincial Competition*
Provided consulting to Deloitte Consulting
Placed 2nd in the Case Boss Challenge at 2012 DECA U Provincial Competition
*Team Captain
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