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Manager Customer Service

Location:
Howell, NJ
Posted:
June 08, 2014

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Resume:

*

Joseph Sirianni CHA

*** ******* ***. **** ******, NJ 07740

(H) 732-***-**** (C) 609-***-****

acehf1@r.postjobfree.com

A detail-oriented operation executive with a track record for working within budgeted dollars,

quality audits, problem solving, and high associate morals. I specialize in driving policies and

procedures to enhance public safety, and maintaining our product. I focus on a combination of

great service and financials to make a profit. I am a dedicated manager who thrives on multi-

tasking and high motivation. I excel in implementing new ideas, and I stay with the process until it

is successful. I have twenty four years of experience in managing multimillion dollar hotels and

Properties.

Skilled Highlights and achievements

Creative Problem Solving Financial Management/P&L Guest Service Orientated

Recruiting/Coaching Managing Large Projects Managing Renovations

Culinary Opening Hotels Purchasing

Property Management Preventive Maintenance Contracting

Professional Summary

Marriott International 1989- 2014

• Marriott Marquis

• Encore Sous Chef, Marquis

• Room Service Chef, Marquis

• Sr. Room service manager Marquis

• Front Office Manager, Marquis

• Red Bank Courtyard by Marriott

• Assistant General Manager

• East Side Marriott

• Task Force GSS trouble shooting

• Princeton Courtyard by Marriott

• General Manager

• Trenton Marriott Conference Center

• General Manager

• Wall Courtyard by Marriott / Neptune Residence Inn,

• Area General Manager

• Fairfield Inn by Marriott Parsippany

• General Manager

• Hyatt Place Fair Lawn

• General Manager

• Courtyard by Marriott Atlantic City

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• General manager

• Fairfield Inn by Marriott Queensboro, NY

• General Manager

Education, Certifications and Awards

Associates of Science Culinary Institute of America Hyde Park, NY

Bachelor of Science Columbia Southern University Orange beach, AL

Management Courses

Marriott Corporation New York, NY

• Human Resources including payroll, employee relations, employee training, employment law, and employee

safety

• Management including business planning, bomb training, customer service, and quality management

• Department specific including Food and Beverage, Sales, and Hospitality

• Foundation of Leadership

• Connect U Fundamentals, Courtyard, Residence Inn, Fairfield In

• Strategic planning

Professional Achievements and Recognitions

Certified Hotel Administrator CHA

Certified Executive Chef CEC

Recognized as Manager of the Year by the Marriott Hotels

Recognized as Manager of the Year by the Crestline Hotels and Resorts

Recognized as Manager of the Month by Briad Hotels

Recognized as EMT of the Year by the Veterans of Foreign War (VFW) and Elks Club.

Recognized as Firefighter of the Year by the Veterans of Foreign War (VFW)

Nominated for the Roy Downey Courage & Valor Award

Awarded the Louis G. Libutti Community Service Award by Long Branch Chamber

Certified Emergency Medical Technician (EMT)

ServSafe Certified

CPR Certified and Instructor

Volunteer Fire Chief

Safety Office

Past certified Fire Inspector and Official

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