TRACY L. KIETZMAN

**** ******* ***, **********, ** 40214

Phone: 502-***-****

Email: aceh8f@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 15 years of progressive experience in customer relation skills, sales,

employee training, and communications. A reliable, trustworthy and

dedicated worker who is motivated, energetic, and a self-starter.

SKILLS

Creative problem solver Strategic sales knowledge

Excellent communication skills Credit card processing

Quick learner Multi-line phone

Strong client relations

WORK HISTORY

Receptionist and Upholsterer 03/2011 to 04/2014

St. Matthews Trim and Upholstery - 8007 Vine Crest Avenue, Louisville, Ky

. Reupholstered furniture

. Answered an average of 50 calls per day addressing customer inquiries

and solving problems

. Greeted customers entering the store to ascertain what each customer

wanted or needed

. Earned management trust by serving as a key holder, opening and

closing store

. Communicated with vendors

. Scheduled weekly inventory pickups and deliveries

Server 10/2007 to 09/2013

Wild Eggs - 3985 Dutchmans Lane, Louisville, Ky

. Greeted customers entering the store

. Assisted customers with food selection, inquiries and order

customization requests

. Developed reputation as an efficient service provider with high levels

of accuracy

. Addressed customer concerns

. Built long-term relationship and advised customers on purchases and

promotions

. Routinely answered customer questions regarding choice selections

. Dedicated to continuously improving sales abilities and product

knowledge

. Acquired knowledge of all products and was able to accurately describe

to customers

Server/Corporate trainer 05/2002 to 09/2007

Tumbleweed - 4801 Outer Loop, Louisville, Ky

. Greeted customers entering the store to ascertain what each customer

wanted or needed

. Assisted customers with food selection, inquiries and order

customization requests

. Managed wide variety of customer service and administrative tasks to

resolve customer issues efficiently

. Dedicated to continuously improving sales abilities and product

knowledge

. Acquired knowledge of all products and was able to accurately describe

to customers

. Trained all new servers

Server 04/1999 to 05/2002

Texas Roadhouse - Dixie Highway

. Greeted customers entering the store

. Assisted customers with food selection, inquiries and order

customization requests

. Developed reputation as an efficient service provider with high levels

of accuracy

. Addressed customer concerns

. Built long-term customer relationship and advised customers on

purchases and promotions.

. Routinely answered customer questions regarding choice selections

. Dedicated to continuously improving sales abilities and product

knowledge

. Acquired knowledge of all products and was able to describe to

customers

EDUCATION

High School Diploma 1991

North Hardin High School - Lincoln Trail, Radcliff, KY

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