Customer Service Manager
Resume:
Megan Green
PO Box *** Teutopolis, IL *****
217-***-**** **********@*****.***
OBJECTIVE Seeking a Specimen Processing Specialist position
SKILLS
Proficiency in Microsoft Office software, including Word, Outlook, and Excel
Experience in QuickBooks software
10 years of excellent front line customer service experience
Easily build professional rapport with clients and contractors
Extensive office administration experience to include data entry and documentation
CPR/First Aid Certified
EDUCATION
Lake Land College Mattoon, IL
Associate in Applied Science: Human Services 05/2014
Concentration: Psychology
GPA: 3.5 on 4.0 scale, President’s List
WORK EXPERIENCE
ARC Community Support Systems Effingham, IL
Student Intern 08/2013-05/2014
Assisted community members with disabilities in their pursuit for employment
Helped clients craft resumes and build portfolios to assist in their job searches
Built a trusting relationship with the clients to help them reach their employment goals
Documented client's hours, payroll, and benefits as per state regulations
Successfully helped place over 20 clients in community employment
America’s Select Homes Effingham, IL
Office Manager 06/2011-12/2013
Documented all company expenses and monitored client budgets
Ensured all home building plans progressed on schedule and that clients had a positive
experience
Extensively used Microsoft Office and Intuit software to create contracts, manage scheduling
and office communications, and manage invoices
Brickbat Bar and Grill Teutopolis, IL
Manager/Bartender 04/2010-06/2011
Supervised a team of 10 employees and ensured excellent customer service
Trained and mentored new employees
Managed the monthly schedule for all employees
As manager and mentor, I ensured consistent customer service was practiced by the entire
team and maintained a positive and successful working environment for all employees
Villa Pizza Mattoon, IL
Manager/Waitress 01/2005-01/2010
Provided hospitality and established rapport with guests to create a pleasant dining experience
Worked collaboratively with staff to meet peak demands for service and fulfill guest
expectations
Megan Green
PO Box 364 Teutopolis, IL 62467
217-***-**** **********@*****.***
PROFESSIONAL REFERENCES
Helen Hendren
Human Services Program Coordinator
Lake Land College
5001 Lake Land Boulevard
Mattoon, IL 61938
********@********.**.**.**
Greg Vicars
Quality Control Coordinator
Van Hoose & Associates
714 E Monument Ave
Dayton, OH 45402
*******.***@*****.***
Mindy Healy
Community Employment Supervisor
ARC Community Support Systems
618 W Main St
Teutopolis, IL 62467
******@***-***.***
Megan Green
PO Box 364 Teutopolis, IL 62467
217-***-**** **********@*****.***
PERSONAL REFERENCES
Pat Weber
Surgical Nurse
St. Anthony Memorial Hospital
412 N Oak St
Teutopolis, IL
****************@***.***
Cassidy Scalet
Customer Service
Racines
770 Grant St #312
Denver, CO 80203
**************@*****.***
Craig Bloemker
Engineering Student
Parkland College
298 W Main St
Arcola, IL 61910
***********@*****.***
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