KYLE LAMA

*** ***** ** **, *********, Ohio ***** H: 740-***-**** C: 740-***-**** aceh2f@r.postjobfree.com

PROFESSIONAL SUMMARY Experienced sales representative with territory management and closing experience. Computer proficient with strong communication skills. Effective at building loyalty and long-term relationships with customers while exceeding sales targets.

SKILLS

● Goal-oriented

● Positive and friendly

● Detail-oriented

● Excellent work ethic

● Customer service

● Territory management

● Highly competitive

● Self-motivated WORK HISTORY Outside Sales Associate, 04/2012 to 04/2014 Fastenal – Lancaster, OH

● Increased sales volume by establishing 24 new accounts in Fairfield, Hocking, and Perry counties.

● Managed a portfolio of 70 accounts and on average of 32K per month by providing a positive customer service experience.

● Responsible for daily store management when Manager unavailable.

● Processed quotes, negotiated prices and delivered products timely.

● Reviewed existing customers highly used inventory to determine cost saving solutions

● Planned strategic brand building and promotional events to increase sales and expand product portfolio.

● Attended national sales meetings, sales trainings and customer appreciation events.

● Built relationships with customers and the community to promote long term business development.

Sales Manager, 03/2009 to 05/2012 BIG Idea Promotions – Lancaster, OH

● Contacted regular and prospective customers to explain product features and solicit orders.

● Created proposals for new and repeat customer business transactions.

● Built client relationships by acting as the liaison between the customer service and sales teams.

● Maintained a database of key contacts, risk ratings, financial impact and key issues.

● Organized joint sales calls with current customers and outside vendors.

● Negotiated prices, terms of sale and service agreements.

● Monitored market activity and quoted pricing to maintain healthy profit margins.

● Managed a portfolio of 65 accounts totaling $200,000 in sales.

● Contacted 20-30 new and existing customers per month to discuss new products and services.

● Obtained and evaluated credit information about prospective customers. Residential Auditor, 10/2009 to 04/2012 Clark Insurance Agency – Lancaster, OH

● Communicated audit results on residential properties to upper management through written reports and oral presentations.

● Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.

● Articulated audit findings, risks and detailed recommendations to upper management.

● Communicated audit results to upper management through written reports and oral presentations.

● Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

● Contributed ideas and offered constructive feedback at weekly sales and training meetings.

● Followed up with customers on unresolved issues.

Branch Manager, 05/2005 to 10/2009 Beneficial – Zanesville, OH

● Oversaw a branch team consisting of 6 personal bankers and 1 customer service/receptionist.

● Received superior customer service satisfaction scores for 6 consecutive quarters.

● Recommended loan approvals and denials based on customer loan application reviews.

● Maintained current loan and pricing information on the online banking website.

● Originated, reviewed, processed, closed and administered customer loan proposals.

● Submitted loan applications to loan underwriter for verification and recommendation.

● Closed an average of 50-60 loans per month. Loan Officer, 08/2003 to 05/2006 Peoples Bank – Lancaster, OH

● Maintained friendly and professional customer interactions.

● Recommended loan approvals and denials based on customer loan application reviews.

● Originated, reviewed, processed, closed and administered customer loans.

● Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

● Developed and maintained relationships with local real estate agents.

● Developed prospects for new loans by conducting 50 cold calls weekly.

● Successfully closed an average of 10 loans per month.

● Loan Officer, 06/1999 to 07/2003 Fairfield Mortgage – Lancaster, OH

● Maintained friendly and professional customer interactions.

● Developed and maintained relationships with local real estate agents.

● Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

● Recommended loan approvals and denials based on customer loan application reviews.

● Maintained current loan and pricing information on Fannie Mae and Freddie Mac.

● Submitted loan applications to the underwriter for verification and recommendations.

● Successfully closed an average of 8 loans per month.

● Reviewed and edited loan agreements to ensure accuracy. Salesman, 01/1994 to 06/1999 Ricart Automotive – Columbus, OH

● Sold new Nissan, Mazda, Isuzu, and Mitsubishi automotives.

● Worked with customers to improve credit scores for future opportunities.

● Sold 10-20 new auto's per month.

● Led the Mazda sales group to be the top Mazda dealership in the Great Lakes Region.

● Promoted to new Ford trucks.

● Worked closely with the finance managers to decide which financial programs would be the best for each customer.

● Provided excellent customer service for repeat and referral business.

EDUCATION BBA: Business Administration, 1993 Ohio University - Athens, OH

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