Derek S. Dickens

*** ******* **.

Thomasville, NC 27360

336-***-****

aceh20@r.postjobfree.com

Professional Profile

Quality and Lean Professional with eight years of experience dealing with large global clients in a high-

volume manufacturing setting. Various quality and lean areas of expertise including:

•

• •

Strategic Planning Process Improvement and Waste Reduction

• •

Problem Solving Cost Reduction

• •

Data Analysis Customer Service

• Continuous Improvement

• Quality Auditing

Experience

Oracle Packaging

Winston Salem, NC

Continuous Improvement Manager

March 2013-Currently Employed

• Manage implementation of Continuous Improvement Program at $100 million sales, multiple facility

organization that reduced scrap and labor costs $1.4 million in 2013.

• Direct Daily Management program using daily and weekly meetings, production boards, and

accountability boards.

• Train, implement, and lead “help chain” and problem solving system using lean methods such as PDCA,

8D, 5 Why, and Ishikawa Diagrams.

• Lead various kaizens and improvement activities, including scrap reduction and SMED events.

• Direct 5S program through training, audits, and blitzes.

• Develop and lead training program for lean concepts and tools.

• Direct implementation of Process Control (SPC) and TPM programs.

• Work with QC and Engineering groups to streamline customer complaint system.

Rexam Beverage Can Americas

Winston Salem, NC

Quality Assurance Engineer

September 2012-December 2012

• Supervised 14 inspectors in daily tasks.

• Communicated quality issues between quality and production teams and shifts.

• Monitored live SPC data and reacted to OOC and OOS conditions.

• Assisted with implementation of Safe Quality Food and HACCP/ISO 22000 programs.

• Assisted with preparation and hosting of customer audits.

• Oversaw maintenance and calibration of gauges and scales used for quality checks.

• Provided quality assurance to customers such as Anheuser Busch, Coke, Pepsi, and Monster.

• Prepared for and approved changeovers.

• Submitted customer samples.

Slane Hosiery Mills

High Point, NC

November 2006-September 2012

Quality Control and Lean Manager

May 2009-September 2012, July 2008-September 2008

• Directed quality and lean programs for $43 million sales, multiple facility organization.

• Recruited and supervised 25 employees, including two supervisor-level employees.

• Developed and maintained company quality manual, focusing on CTQ, ISQ, and Standard Work.

• Implemented AQL 1.5 auditing standard from previous standard of AQL 2.5.

• Initiated and maintained use of quality audit data for quality reports and actions plans for each

department.

• Provided quality assurance to customers such as Nike, Costco, Nordstrom, and Dillards.

• Coordinated third party product auditing for customers.

• Supervised implementation of lean principles, training management and leading continuous

improvement projects.

• Achieved customer satisfaction rate of 98.6% for all purchase orders in 2011.

• Increased finished first quality from 95% to 98% from 2009-2011.

• Reduced product waste from 3.2% to 1.6% from 2011-2012 reducing scrap $550,000 utilizing lean tools,

ISQ, and SPC.

Production Planning Manager

October 2008-April 2009

• Planned production schedule for each department based upon customer demand using lean principles for

approximately 100 customer styles.

• Communicated with customers quarterly, monthly, and weekly to determine customer demand and

needs.

• Coordinated with department managers to maintain level work flow and eliminate down-time from

processes.

• Coordinated raw material and packaging purchasing with purchasing manager based upon long term

forecasting and weekly demand.

• Achieved and maintained 100% ship on time rating.

• Reduced WIP inventory by $316,000, 38%.

Production Supervisor

November 2006-June 2008

• Recruited, trained, and supervised 50 employees in Knitting and Seaming departments.

• Supervised and coordinated production of two departments.

• Communicated and applied company policies and safety regulations with employees.

• Maintained production records and monitored efficiency and quality for shift.

Timken Corporation

Randleman, NC

Process Technician

August 2006-November 2006

• Recruited by HR Manager at Slane Hosiery Mills to fill open Production Supervisor position.

• Performed electronic and mechanical set-up of industrial grinding equipment.

• Performed quality audits of product and recorded data into database.

Kayser Roth Corporation

Asheboro, NC

Technician

October 2002-August 2006

• Operated machinery and inspected product.

• Performed minor repairs to machinery.

• Assisted with inventories twice per year.

• Assisted with development of production schedule.

State of North Carolina

Teacher

July 2000-May 2002

• Developed and presented academic lessons per North Carolina standard curriculum.

• Managed three classrooms averaging 30 students per class.

• Coordinated with faculty and parents/guardians to ensure success of students.

• Determined academic progress of pupils.

Education

• Bachelor of Science in Education, with concentrations in History and Political Science

Western Carolina University

Cullowhee, NC

May 2000

Cum Laude

Certifications and Memberships

• Nike NOS Lean Manufacturing Certificate

Nike Innovation and Training Center

Ho Chi Minh City, Vietnam

January 2010

• Nike Certified Quality Management Certificate

Nike Apparel Innovation and Training Center

Colombo, Sri Lanka

December 2011

• Six Sigma Green Belt

Aveta Business Institute

Charlotte, NC

May 2014

• Associate Member ASQ

Additional Skills

• Proficient use of Microsoft Excel, Word, and PowerPoint.

• Proficient in conversational Spanish.

Contact this candidate