Customer Service Administrative Assistant

**** **** ******

Address:

Deanna Ohrberg Rock Island, IL

Phone: 309-***-****

Email: *************@*****.***

I am a talented and ambitious individual with a strong aptitude in accounts. With an

Summary excellent grip over Microsoft Excel I am keen to start my professional career. I am eager

to have further training in the field of accounts while working with an experienced

employer in a fast paced working environment.

2009 – 2011

Black hawk College

Academic GPA: 3.87

AAS Degree in Administrative Assisting

Qualifications

Additional

Accounting Professional Personal

Knowledge

Accounts Payable Microsoft Excel Teamwork

Bank Reconciliation Microsoft Access Listening Skills

General Ledger Microsoft Word Communication

Accounts Receivable Microsoft Publisher Time Management

Month-End Balancing Data Entry Meeting Deadlines

BankTel Recordkeeping Quick Learner

United HealthGroup – Moline, IL

Work Experience Provider Claims Resolution Rep. Jan 2013 –

Present

Duties: Accurately and efficiently adjust insurance claims. Clearly read and understand

all adjusting directives and SOPs. Resolve aging customer issues in a timely manner.

Port Byron State Bank – Port Byron, IL

Bookkeeper April 2011 – Jan

2013

Duties: Manage accounts payable, overdrafts, chargebacks, unpostables, and exceptions.

Create spreadsheets to record, calculate and balance information. Handles accounts

payable program (BankTel). Strong customer service involvement.

Port Byron State Bank – Port Byron, IL

Internship Administrative Assistant Dec 2010 – April 2011

Duties: Support the administrative assistant with updating and creating reports,

answering phones, operating computers, and creating newsletters. Assist with

preparation of materials for board and loan committee meetings. Update databases and

files.

Port Byron State Bank – Colona, IL

Teller April 2008 – April

2011

Duties: Effectively balance cash drawer, vault, coin machine, and ATM. Ensure daily

transactions are accurate and answer phone inquiries with strong customer service and

communication skills. Pull daily BSA report and scan into a computer file.

Deanna Ohrberg

Will be provided on request

References

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