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Customer Service Representative

Location:
Neenah, WI
Posted:
June 09, 2014

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Resume:

A mber All

*** ***** ******

Neenah, WI *****

920-***-****

aceh04@r.postjobfree.com * aceh04@r.postjobfree.com

Education:

University of Wisconsin – Oshkosh Oshkosh, Wisconsin

Bachelor of Science December 2013

Major: Biology – Liberal Arts Major GPA: 3.49/4.0

Minor: Microbiology

Activities:

Research Volunteer – University of Wisconsin - Oshkosh May 2013-December 2013

• Dr. Michalski’s Research on A. viteae

• Completed Animal Training

• Watched gerbil eye-bleed surgeries and helped count microfilariae from the blood.

• Consistently took body weights and body conditions of the hamsters every two weeks.

National Society for Leadership and Success Inducted December 7, 2012

• Member

• Actively attended broadcasts, Success Networking Team meetings, Orientation, and Leadership

Training Day to become inducted into the Society.

Research Assistant – University of Wisconsin - Oshkosh May 2012 – February 2013

• Assisted Dr. Stephen Bentivenga in research consisting of the study of mycorrhizal fungi.

• Sieved soil to isolate spores. Examined spores with a dissection microscope. Separated individual

spores and placed on slides to examine wall structure and determined species of the fungus.

• Worked with another student to retrieve data.

Special Skil ls:

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Strong communication skills: assist and solve customers’ problems through communicating.

• Honed time management and planning skills by maintaining full-time academic status and part-

time employment while pursuing an undergraduate degree.

Work Experience:

Festival Foods - Neenah, WI September 2012 – Present

Position – Natural Foods Clerk May 2014 - Present

• Order loads (dry goods, dairy, frozen, bulk)

• Stock loads, work backstocks

• Face shelves

• Assist customers

*CSR – Customer service representative

Position – Bakery Clerk April 2014- June 2014

• Take and fulfill customers’ bakery orders.

• Fill shelves on the sales floor.

• Package baked goods.

• Clean the department – sweep, scrub floors, mop, clean counters

Position - 2nd Shift Grocery Stocker September 2012 – Present

• Maintained shelves, assisted customers, kept sale items full, built displays, sorted load and

stocked grocery load, and trained new part-time employees.

• Average 20-35 hours per week.

• Full-time status began January 2014

Milk Specialties – Fond du Lac, WI March 2014

Position - Quality Assurance Laboratory Technician

• Perform audits on all departments to make sure that all paperwork is done and GMPs are

performed.

• Perform tests on whey samples (powder and liquid) to ensure the quality of the product.

• Collect samples from other departments to perform tests on.

• Clean lab and dishes.

Center for Academic Resources April 2012 –

December 2013

Position - Tutor

• Biology 106 (Diversity), Biology 230 (Zoology), Biology 231 (Plants and Microbes), Biology

349 (Ecology and Evolution) - Tutor

• Assisted students currently taking the course in learning study habits for the given course.

Roundy’s Pick ‘N Save – Neenah, WI September 2008 – September 2012

• Worked as a grocery stocker, cashier, service desk and CSR * with diverse customers.

• Averaged of 25-35 hours a week, 40 hours during school breaks.

• Helped manage and control the grocery department.

• Built displays on weekends, managed the backroom inventory, and stocked shelves.

* CSR – Customer service representative



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