Customer Service Quality Control
Resume:
Kathy Muhammad
*** ***** *. ****** ***** #** Largo, MD 20748 202-***-****
******************@*****.***
Qualifications Summary
l Administrative professional offering over 20 years of experience
reporting to the President/CEO, Administrator and other top executives.
l Able to prepare well-researched and accurate documents.
l Able to coordinate busy calendar and time management demands.
l Efficiently manages the daily operations of the Administration Office as
well as the facility.
l Strong customer service and quality control orientation.
l Proficient user of MS Office (Word, Excel, PowerPoint and Outlook) and
QuickBooks.
l Type 65 WPM.
Professional Experience
Operations Coordinator, 2001-present STODDARD BAPTIST NURSING HOME
l Oversee the day-to-day operations of the Administration Office.
l Provide administrative and business support to the Administrator and
other key executive team management.
l Maintain Administrator's calendar -- planned and scheduled meetings,
teleconferences and travel.
l Maintain confidential files and contract books.
l Negotiate contracts with vendors.
l Transcribe letters, memoranda and other business correspondence.
l Assist IT department when necessary.
l Conduct routine staff meetings and provided training to new staff on use
of switchboard and assure that policy and procedures are followed as it
related to resident and family rights.
l Assist with Quality Control standards.
l Generate accounts receivable reports and process payments for one entity.
l Verify accuracy and process invoices for payment to accounting office.
l Order office supplies while keeping within budget for all departments.
l Supervise receptionist and contract security personnel.
Previous experience includes administrative and accounts payable
assignments for United Medical Center (formerly Greater Southeast Community
Hospital - 1990 to 2000)
Education & Training
. Prince George's Community College, Proofreading Course
. Rutgers University
. Woodrow Wilson High School
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