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Customer Service Sales

Location:
Roanoke, TX
Posted:
June 05, 2014

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Resume:

DONNA J. BOWEN

972-***-**** aceghv@r.postjobfree.com

CAREER PROFILE

Over 10 years of experience as an Executive Assistant, Administrative and Sales Assistant and as a Studio

Manager, with a proven record of success in the areas of meeting planning, employee training, customer relations,

scheduling, staff supervision, and general office operations. Strong organizational and time management skills

combined with excellent interpersonal communication and leadership skills allow me to work effectively with

people at all levels.

SUMMARY OF QUALIFICATIONS

• Proficient in the use of Microsoft Office • Proficient in calendar management through

applications including Word, Excel, Outlook and Outlook

• Strong ability to recruit and train sales staff

PowerPoint

• Working knowledge of many computer • Exceptional ability to compose and edit

programs including Adobe Pro, Access, already written materials

Photoshop, Dropbox, Concur, Quickbooks, etc. • Outstanding problem solving abilities

• Ability to type 65+ words per minute

• Ten-key by touch

PROFESSIONAL EXPERIENCE

Recruiting Assistant

Precision Resource Company (Amarillo, Texas) 4/2012 – present

• Assist Director as Administrative Assistant with duties including Excel spreadsheets and pivot tables and

meeting planning and other administrative duties as needed

• Help with beta testing of new applicant tracking system, iCIMS

• Work closely with and support recruiters with day to day administrative duties

• Ensure necessary data entry of candidate information and available positions into applicant tracking

system is completed accurately

• Track communication with applicants and candidates in applicant tracking system

• Complete all onboarding paperwork for new hires

• Source various internet outlets for candidates for available positions including engineers, administrative

assistants, laboratory assistants, etc.

• Interact daily via telephone and email with potential candidates to pre-screen them for available positions

• Post and maintain internal and external job boards

• Schedule pre-employment background and drug screening for new hires

• Conduct reference check for candidates

Studio Manager/Photographer

Lifetouch Portrait Studios, Target Portrait Studio (Euless, Texas) 9/2009 – 2/2012

• Promoted to Studio Manager in April 2010

• Managed 2 studios during the lead up to Peak Christmas season 2011

• Responsible for recruiting, staffing and training all new hires and seasonal staff in portraiture and sales

techniques and assisted other locations as needed in the training of management and personnel

• Plan weekly schedules for all employees based on studio needs

• Evaluate, write and deliver performance reviews; coach and develop personnel in the areas of

photography, sales, and guest service

• Plan and implement marketing for studio specific events

• Worked with host store management to ensure compliance with corporate standards

• Tracked inventory and ordering of studio accessories and supplies

• Increased sales and sittings for FY 2011 over FY 2010 through sitting acquisitions and sales

• Resolved customer service issues and customer complaints

• Portrait photography of individuals and groups while providing an excellent guest experience

Administrative Assistant /Sales Assistant

Bar-S Foods Co. (Keller, Texas) 4/2000 – 4/2010

• Increasing job responsibilities throughout employment

• Assisted the Eastern Division VP, four Eastern Division Region Managers, and Area Managers as needed

with various projects, often with short notice

• Assisted the Eastern Division Sales Representatives to create PowerPoint presentations to use in new

item, end-of-year, and mid-year reviews using ACNielsen sales data

• Coordinated and managed multiple priorities and projects

• Coordinated the printing of materials and shipping to locations as necessary

• Planned and organized various meetings including annual Divisional Sales Meetings for 50-70 people

including hotel, food, and travel arrangements

• Managed and used Outlook Calendar to schedule meetings, note travel and events

• Provided all forms of general office support - phones, mail, spreadsheets, correspondence, greeted guests,

answered incoming phone lines and other duties as assigned

• Duties have also included order entry using AccuTerm software and assisting the Accountants as

necessary

• Special projects included creating and training the sales force and other company personnel on the use of

PowerPoint, Outlook, Word and Excel

ADDITIONAL EXPERIENCE (DATES APPROXIMATE)

Customer Service Representative

Wolf Camera (Dallas, Texas) 1998 - 2000

Customer Service Representative

AlphaGraphics (Southlake, Texas) 1997 – 1998

Photographer/Sales

Barbosa Studios (Addison, Texas) 1996 – 1997

Executive Administrative Assistant/Sales Assistant

Best Personalized Books (Addison, Texas) 1994 - 1996

EDUCATION

University of North Texas, Denton – B.A. in Biology/Chemistry (minor)

(Approximately 100 hours completed toward degree)



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