Customer Service Training

William M. Miller

*** ***** **. ***** **** Beach, Florida, 33408

aceghp@r.postjobfree.com

561-***-****

Professional Experience

Forbes/Cohen - Palm Beach Gardens, Fl.

Security Officer (FTO), July 2012 - present (full time)

. Field Training Officer

. Investigate and report any maintenance and safety conditions which

might endanger the client, its associates, or customers

. Respond to emergency situations in a timely and efficient manner

. Investigate security related accidents/incidents, interview witnesses,

complaints, and victims.

. Responsible for crowd control and assisting Fire Department/EMS/PD

. Maintain control at traffic accidents, assist victims, and investigate

causes.

. Handling difficult situations with diplomacy

. Monitor and control access to the building

. Dispatch relief

. Customer Service

. Maintain visibility and observe possible unusual activity

. Maintaining records and documentation at all times

. Establishing perimeters

. Alarm response

. Vehicle patrols

. First-aid and AED certified for emergency's

Franklin Asset Group - Aventura, Florida

Property Management, September 2013 present (part-time)

. Managed a 9 room motel 5/studios, 1/1 bedroom, 2/ 2 bedrooms, 1/ 3

bedroom

. Tenant Screening and Selection

. Tenants move in/out

. Collection of money

. Serve eviction notices

. Inspections

. Maintaining units of all repairs interior and exterior

. Complete weekly rental reports

. Maintaining budget

. Enforcing policies and procedures in an a effective and efficient

manner

. Maintaining integrity on the property

. Maintaining a 100% capacity

. Providing a sense of security for the tenants, guests and vendors on

the property

. Maintaining landscape

. Interaction with the tenants

Bears Club - Jupiter, Florida

Security Officer, September 2013 present (part-time)

. Computer (ABDI) Trained

. Checking Photo ID

. House checks

. Checking status of resident

. Customer service

. Alarm response

. Report writing, documentation

. Report any maintenance and safety conditions

. First-aid and AED certified for emergency's

. Gate controls

. Dispatching

Home Depot - Lake Park, Fl.

Merchandise Execution Supervisor, June 2009 - September 2013

. Managing Appliance Showrooms in 5 locations

. Ensuring objectives are executed successfully

. Building and maintaining displays

. Conducting focus pack-downs

. Prepare for sales/promotions

. Customer Service

Securitas - St. Mary's Medical Center, West Palm Beach, Fl.

Security Officer, August 2009 - July 2012

. Visitor control and management

. Transporting Baker Acts

. Aggression techniques

. Pharmacy delivery and lab pick-ups

. Collect patients valuables and secure

. Respond to all alarms

. Escort visitors and employees to their cars when leaving the facility

. Documentation and reporting daily activity

. Lock and unlock numerous gates and buildings

. Customer Service

Florida Masonry Apprentice & Educational Foundation - Lake Worth, Fl.

Instructor, August 2009 - May 2011

. Overseeing all learning aspects of masonry

. Blueprint reading

. Safety Training

. Trained with high importance of procedures and quality

Southern State Masonry - Lake Worth, Fl.

Superintendent, October 1996 - April 2009

. Managing multi-million dollar jobs

. Calculate and order all materials needed

. Maintain Proper communication

. Posses thorough knowledge of blueprints and layout design

. Understand and follow specifications for all jobs to meet objectives

. Manage multiple crews, problem resolution, planning, organizing and

expediting on-time project completion and proper utilization of

manpower

. Managing quality and production

. Ensure all safety rules established by OSHA and General Contractor are

being followed at all times

. Conducting hands on training

EDUCATION:

. Graduate of Stephen Decatur High School - Decatur, IL.

Supplement Training:

. OSHA Certified

. Safety Management & Planning

. Structural Steel Training

. CPR & First Aid Certified

. Manpower Planning

. TWIC Certified

. Security "D" License

. Security Awareness & Response Training

. Certified Bobcat & Forklift Operator

Reference:

. Upon request

Contact this candidate