Customer Service Representative

**** *. *****

Cleveland, Ohio *****

Phone#: 216-***-****

Cell#: 216-***-****

acegel@r.postjobfree.com

Lisa Cooper

JOB OBJECTIVE: Seeking a challenging opportunity that will utilize my buying / purchasing experience along with my

extensive customer service & claims knowledge.

WORK EXPERIENCE:

2007 – Current Buyer / Purchasing, HDT-Tactical Systems Incorporated, Solon, Ohio.

• Process AR invoices utilizing our SAP (business operating system) for corporate and subsidiary facilities in

Solon, Mansfield and Virginia.

• Purchase components for our assembly production lines through SAP demand requirements and manual kan ban

signals.

• Contact suppliers for material certifications to show they meet the military specifications called out on the

drawings, which follows our ISO policy.

• Manage indirect spending of the facility’s maintenance grounds by comparison shopping and administering

contracts to contractors.

• An active participant on our safety communication team for the Solon facility.

• Part of our monthly inventory cycle counts of our product lines.

2006 – 2007 Claims Processor, Progressive Insurance Company, Insurance Overload Systems (Temporary Agency) – Northeast

region, Ohio.

• Contacted independent adjusters for appraisal updates regarding quotes and timelines (Automotive).

• Processed various claims adjuster reports to adjusters.

• Set up appointments with clients and administered the paperwork.

2005 - 2006 Claims Adjuster Assistance, Cambridge Insurance Company, Insurance Overload Systems (Temporary Agency)

– Northeast region, Ohio.

• Customer service representative for verifying and updating personal information regarding claims (Credit

cards).

• Assisted claims adjusters with processing and updating claims on various assignments.

• Occasional administrative duties; filing, faxing, inputting.

1992 – 2005 Claims Adjuster Assistant/Receptionist, Liberty Mutual - Cleveland, Ohio

• Multi-line switchboard operator (AT&T Console).

• Verified and updated information regarding submitted claims.

• Prepared personal information documents of clients.

• Contacted and assisted customers with homeowners, life and auto insurance.

• Distributed correspondence and daily mail.

• Occasional administrative duties, data entry, filing, etc…

• Additional duties pertaining to claims and assisting claims adjusters.

EDUCATION: Jane Addams, 1989 - Graduate

Also attended Cuyahoga Community College – Cleveland, OH (1995-96)

Major Field of Study: Nursing Assistant Program.

Related Coursework

Basics of Supply Chain Management (BSCM) 2013

HONORS, SKILLS & Proficient in Microsoft Office, Word, Excel

ACTIVITIES: Accurate Typing Skills, Switchboard, Call Center, Medical Terminology and knowledge of HIPA Law.

Efficient and accurate data entry skills.

REFERENCES: Available upon Request.

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