Customer Service Health

Julie Mugwadi

**** *. ***** ** ***. A* ? Reese, MI 48757 ? 989-***-**** ? E-mail:

*********@*****.***

Summary of Qualifications

. Ability to work and resolve callers needs effectively and in a

professional manner

. Many years working in Customer Service

. Familiar with computer software: PowerPoint, Word, Excel, Access

and data entry

. Ability to listen to people and help them with their problems

. Familiar with general office procedures and equipment and social

media

. Willingness to learn new tasks, team player, and also dependable

Education

Davenport University - Saginaw, MI

April 2014

o Bachelor of Business Administration

o Concentration: Health Service Administration

Saginaw Senior Care Rehab Center (Practicum Experience 120

hours)

. Filed documents, answered multi- phone line and greeted guested

and provided assistance as needed

. Created EXCEL spreadsheet to update employee status as documents

were review for validation in employees file.

Designed brochures using graphic for new residents packets

showing Activates and Social Services availabilities

. Expenses/Accounts Payable: Reviewed expenses report and

verified checks reconciled for correct vendor and amounts

. Assisted Human Resources Director with Payroll: Reviewed and

Process Personal Time Off, Overtime and calculated hour for

staff Payroll

Relevant Course Work

Accounting Marketing Foundations

Health Care Law and Ethics

Health Care Finance Health Record Content

Health Information Technology

Public Health Perspectives Patient Care

Center Gov. Regulations in Health Care

Delta College - University Center, Michigan

May 2003

o Associate of Applied Science

o Concentration: Fine Arts/ Social Work

Certificates: Certified - Nursing Aide Current - 2015

Professional Experience

Certified Nursing Aide / Home Health Aide

. Aware of HIPAA guidelines and the importance of confidentiality

within the medical field

. Certified Nursing Aide and Health Care Provider Certificate Card

. AM & PM Resident Care

. Observed & documented residents activity of daily living

. Comforted & consoled residents

Work History

. Zander's, Frankenmuth, MI

10/2012 - 08/2013

. Helping Hands, Saginaw, MI

04/2011- 01/2012

. Lutheran Home Care Agency - Frankenmuth, MI

08/2006 - 01/2007

. University of Michigan - Flint, MI

08/2003 - 02/2004

. Novi Senior Care - Lake Orion, MI

07/2002 - 08/2003

. Dunkin Donuts - Frankenmuth, MI

02/1997 - 04/2000

. Village of Reese- Reese, MI

06/1994- 08/2000

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