Customer Service Human Resources
Resume:
LEVI BRICCO
****.******@*****.***
PROFESSIONAL SUMMARY
I meet challenges with innovative solutions to increase success, company growth, and customer satisfaction and
leverage my negotiation experience toward successful resolutions with dedication to personal, staff and company
improvement.
EDUCATION/SKILLS
Bachelor’s Degree, Communications with Human Relations concentration
Oregon Institute of Technology, Klamath Falls, OR
Certification, Negotiation and Conflict Resolution, State of Oregon – 2005
Management Employee Counseling Recruitment
Negotiation and Mediation Staff Development and Process Development and
Training Tracking
Company Flow Management
FMLA, HIPPA and EEO Technical and Manufacturing
Knowledge Knowledge
HRIS, Quest, PeopleSoft
EXPERIENCE
Human Resource Manager 2011-2014
NOLO / Internet Brands, Berkeley, CA
The Nolo Network is one of the web’s largest libraries of consumer-friendly legal with 135 employees.
Implements human resources programs by providing human resources services, including talent acquisition,
staffing, employment processing, compensation, health and welfare benefits, training and development, records
management, safety and health, succession planning, employee relations and retention, AA/EEO compliance,
and labor relations; completing personnel transactions.
- Organized New Hire Onboarding process for Nolo vertical.
- Managed day to day employee relations
- Managed employee transitions during acquisition and move.
- Processed all New hires
- Attended College and Workforce Career Fairs and Conducted “on the spot interviews”
- Controlled invoices from vendors, contractors, and service providers
- Managed all interviews and controlled the interview schedule
- Maintain and manage company ORG chart
- Conduct and successfully manage any employee / employer conflicts
- Managed all company activities and events
- Managed all aspects of the online bookstore
- Managed and controlled HRIS for our division
On Premise Manager / Human Resource Generalist 2010-2011
Aerotek, Hayward CA
Impax Laboratories is a technology-based specialty pharmaceutical company utilizing a core competency in drug
delivery and formulation expertise. Aerotek is a leader in the recruiting and staffing industry. Aerotek is a
temporary agency which provided temp to hire employees for several different departments within Impax Labs.
Client management. Customer relations management. Responsive and exceptional customer service.
Potential candidate recruitment, interviewing and testing. Temporary employee coaching on overall job
performances to meet improvement objectives. Placed skilled employees to appropriate job openings to enhance
manufacturing structure. Delivered weekly account recaps for over 130 temporary employees. Facilitated and
trained employees in corporate culture. Developed company alliances. Attended weekly meetings with 8
division managers. Evaluated staffing needs across multiple departments. Planned and attended company
college career fair events for 50-500+ students. Managed online employment job boards for 1-10 different job
titles.
- Recruited 5 to 12 employees every other week
- Built client relations from 2 departments to 15
- Held a 95% retention rate on temp employees
- Conducted safety investigations
- Managed and negotiated employee / employer conflicts
- Attended College and Workforce Career Fairs and Conducted “on the spot interviews”
- Conducted all onboarding testing
- Processed all new hire paperwork
- Managed employee data base for attendance, performance, and certifications
- Constantly reviewed and managed job descriptions for the changing manufacturing floor
- Conducted weekly meetings with 15 different department heads
- Conducted monthly temp employee reviews
- Managed and controlled HRIS
Human Resources Associate/ Receiving Associate 2008-2010
Sears Inc., Salem, OR / Concord, CA
Sears is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States
and Canada. Both locations are full line retail locations with 175 to 225 employee. New hire training. Managed
employee confidentiality. Corresponded with corporate HR. Processed cashier money drops, store deposits and
withdrawals. Managed customer service center. Processed applications and updated employment boards.
Managed interviews. Counseled employees on EEO and FMLA. Received and controlled inventory through
computerized locator system.
- Scheduled Interviews
- Reviewed and process all applications
- Conducted mediations between employees and between managers
- Managed store end close out and cash management
- Conducted quarterly reviews of employees and store customer services
- Conducted all returns for the store
- Managed and preformed customer services
- Trained all new hires
- Processed all new hire paperwork
- Managed all job boards
- Operated and updated Sears HRIS
Human Resources Executive Assistant/Warehouse Manager 2007-
2009
Jetwood Products Cabinet Shop, Salem, OR
Jetwood Products is a commercial cabinet manufacturing with a manufacturing team of 12 to 25 employees.
Improved office flow through reorganization of employee structure and business practices. Created reports,
submittals, and blueprint packets for cabinet construction job bids. Implemented new shop flow for improved
production and decreased time loss. Worked as liaison and mediator for clients, contractors, and shop manager
from start to finish of job. Managed and maintained inventory. Recruited, interviewed, and processed paperwork
for shop workers. Performed shop worker training and continuing education of shop processes.
- Created and implemented the start-up new hire process
- Re-organized the shop flow for better use of builder hours
- Complied all the proposals/submittals for bids
- Deal with all customers from start of build through the completion
- Conducted quarterly employee reviews
- Recruited new talent
- Managed job postings on local job boards
- Managed the office in all aspects
- Ordered all supplies for each build
- Created and managed the “Clean shop is a safe shop” program
- Held bi-quarterly safety demos and meetings
- Managed customer service complaints
- Processed all contractor paperwork, 1099, W-9 and contracts
Outdoor Program Director 2000-2007
Oregon Institute of Technology, Klamath Falls, OR
The Outdoor Program (OP) provides an opportunity to participate in various outdoor activities planned for all of
the student and facility’s enjoyment Created and implemented new policies and procedures including new budget
procedures for a $165K annual budget. Increased the program's image, status, and reputation which saved it
from being cut by the Oregon University System (OUS). Managed over sixty people for trips, classes, and
programs. Recruited participants.
Performed student worker interviews, training, and placement. Received Best Improved Collegiate Program in
the OUS for 2005-2007.
- Implemented and created hiring process for future students
- Started as a trip coordinator and worked my way up to Program Director
- Planned hundreds of trips and outdoor activities
- Created and implemented job descriptions for each position within the program
- Managed and created a flowing and working budget for the whole year
- Created and managed several community partnerships
- Received the most achieved and grown program from the Oregon State University system board
- Managed student relations issues when they arouse
- Managed and overcame changes whenever they arouse on trips. (never lost a student nor ever had an
injured student)
- Created and implemented the first inventory management system
- Created and implemented the first event planning spreadsheet
COMMUNITY SERVICE
American Red Cross, Alameda County 2010 – Present
- Disaster Action Team (DAT) responder
- Assistant Response Coordinator
- DAT Round Table
References available upon request.
Contact this candidate