Sales Operations Manager

B. LUKE DUVAL

859-***-**** **************@*****.***

Sales Operations Manager who is successful at developing lasting solutions

for my client's business programs, specializing in business structure and

"next step" thought-processes. Consistently delivers value through

effective modeling and thorough conceptual design. A unique blend of

technical expertise and people skills provides customers with trust and

confidence, along with respect from superiors, peers and direct reports. I

am a consummate professional and hands-on leader with a track record for

developing green-field business channels and strong teams that can deliver

against even the most difficult challenges and timelines.

CAREER HISTORY

Ingram Micro Mobility (formerly BrightPoint), Plainfield, IN

October 2008 - Present

Ingram Micro is the world's largest distributor/enabler of wireless and

computer products to retailers, VARs, and D2C (Direct-to-Consumer)

channels.

Sales Operations Manager, 08/12 - Present

As a Sales Operations Manager, I have successfully built and continue to

manage three organic business channels, responsible for approximately $72m

in revenue. This success is largely driven by a mixed experience of

conceptual strategy, technical expertise, and an unrelenting focus on

people. In this position, I am responsible for negotiating legal drafts and

reviews, developing and executing growth plans, and managing the day-to-day

functions against the overall business strategy. Outside of the specifics

of this role, I have successfully developed a unique sales-analytics tool,

used by several of our OEM partners, to track all market-specific trends

against product groupings - with the goal of being able to more accurately

predict a product's life cycle and elasticity to promotions.

. Launched twelve devices into business channel, generating an

additional $78m in revenue

. Developed a strategic and tactical plan for the 3PL launch of a major

carrier business channel, resulting in $12m in annual revenue

. Developed strategic business integrations with the New Business

Development channel, achieving 150% of operating projections

. Tasked with designing primary business model for all IM cross-sell

activities, within 30 days post-merger

. Negotiated manufacturer MOQ reductions that resulted in $7.5m in

customer savings

Key Account Manager, 01/11 - 08/12

In the Key Account Manager role, I was responsible for leading the new

business growth segments for my division. I worked to on-board a strategic

customer by coordinating all legal, IT, supply chain, and operational

requirements for both sides of the business. By growing deep, professional

relationships within the business, I was able to engage the necessary

resources needed to successfully launch the program ahead of schedule,

winning additional business in the process. During the launch activities, I

was able to drawn on my extensive experience within the project management

and sales support functions to head-off potential problems, ensuring a

smooth flow of communication.

. Managed day-to-day functions of a highly-integrated, multi-stage

consigned inventory programs, generating $100k in direct margin per

month

. Provided direct support for customer's launch of five new business

channels, growing sales incrementally by $12.5m

. Managed to grow an existing major account base by 60% within the

fiscal year

. Launched the company's first 4g product offering into an exclusive

customer base, creating $10m in revenue

. Delivered 100%+ of plan against a strategic operating increase of 50%

Project Manager, 12/09 - 01/11

After quickly developing an extensive knowledge base, I was promoted to the

role of Project Manager with a goal of executing against a series of

projects that required a business Champion. The projects I oversaw ranged

from the development/implementation of SalesForce.com, Evavi launch and

optimization, and the Endura retirement. For each project, I manage a cross-

functional team of 5-12 people from various business teams, creating a

unique opportunity to put my MBA education into practice. Learning from

each different department, I was able to successfully motivate and tie the

vision together in order to successfully build the projects based on

business requirements, all while ensuring senior management's full

visibility in the sales activities.

. Developed and presented training materials to 50 sales specialists on

new CRM/ERP solution that would become the foundation for all sales

transactions moving forward

. Coordinated the launch of SalesForce.com with integrator to ensure all

sales requirements were met and transactional integrity was maintained

. Lead "Evavi Optimization" team that conducted a root cause analysis,

resulting in increase systemic order flow

Sales Support Manager, 10/08 - 12/09

I started my career with BrightPoint (later Ingram Micro Mobility) after

leaving Toyota Tsusho America to pursue my MBA. As a Sales Support Manager,

I immersed myself in our customer's complex business models, working as an

internal advocate to develop greater integration, while utilizing our

portfolio of services. The work in the sales support channel was

instrumental in learning all aspects of BrightPoint's business, which laid

the foundation for future professional growth opportunities.

. Managed the daily responsibilities of the four largest key accounts,

resulting in $1.2m in margin annually

. Created "Customer Service 101", driving customer satisfaction from

~85% to 95+%

Toyota Tsusho America, Inc, Georgetown, KY

September 2006 - July 2008

Toyota Tsusho America is a leading supplier of all durable/consumable non-

production supply parts for Toyota's operations in North America.

Inside Sales Representative - Powertrain Sales

As the Inside Sales Representative for powertrain, I was responsible for

all planning, budgeting, and bidding activities relating to Toyota's

prototype engine/transmission business. I had a successful 95%+ win bid,

due to key vendor relations I developed. In addition to prototyping

projects, I managed all of the tooling and durable goods business for the

TMMAL and TMMWV plants.

EDUCATION

Kelley School of Business, Indiana University, Indianapolis, IN

May 2011

Master of Business Administration (Finance)

Leadership Development Institute, 2009

FoodCorp Simulation - First Prize, 2008

Gatton College of Business, University of Kentucky, Lexington, KY

May 2004

Bachelor of Administration (Marketing)

. Minors: International Business, Political Science

EXTRACURRICULAR

VP, Board of Directors - Cross and Crown Lutheran Church

Volunteer - Second Helpings

Block Captain (2008 - 2012) - Keep Indianapolis Beautiful

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