Customer Service Sales
Resume:
Jesse Law
Spring Hill, Tennessee 37174
931-***-****, aceg5q@r.postjobfree.com
EXPERIENCE
TransFirst Franklin, Tennessee
Senior Account Executive April 2006 - October 2013
Provided credit card processing services for business owners
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Cold called business owners about merchant processing; provided the business owner cost analysis
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comparing their current costs with ours; signed the business up for our services
Addressed problems once the sell was completed to retain the customer
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Awarded Sales Rep of the month 12 times in my tenure
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Awarded Sales Rep of the year in 2012
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Developed a deep understanding of clients moods and emotions and was able to respond accordingly
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Maintaining a strong team by properly coaching, counseling, and disciplining direct reports
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Acts as a point of contact for new customers
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Built a reputation for providing excellent customer service
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Analyzed financial reports to identify opportunities to increase profitability
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Proficient with Microsoft Office Suite
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Received multiple positive evaluations from clients
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Earned recognition from managers for strong performance
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Proactively identifies and addresses problems in business processes
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Successfully completes responsibilities with limited supervision
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Team player- builds strong relationships with coworkers
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Was promoted based on excellent performance
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Works long hours as required to meet business needs
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O'Charley's Franklin, Tennessee
Bartender/Server November 2004 - April 2006
Served food and drinks in a professional and efficient manner
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Responsible for training most of the new hires
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Managed several times when manager was on leave
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Created the position of designated food runner/expo, making sure the plates were presentable and
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correct and delivered properly to the tables
Participated in and led company-sponsored community service efforts
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RadioShack Franklin, Tennessee
T-4 Sales Associate October 2001 - September 2004
Assessed the customer's needs, find a solution and upsell
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Awarded Rep of the month 8 times during my tenure
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Awarded Sales Rep of the Region in November and December of 2002
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Delivered excellent customer service
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ADDITIONAL
Unique Talents and skills: very good with numbers nature; plays drums; won best phone voice at
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TransFirst
Volunteer Activities: Habitat for humanity; organized a fence rebuilding at one of their properties in
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Franklin, TN
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