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Customer Service Project Manager

Location:
Dayton, OH
Posted:
June 07, 2014

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Resume:

Monica Williams

Educated and innovative individual looking for new opportunities.

Dayton, OH

aceg3e@r.postjobfree.com

WORK EXPERIENCE

Staff Infusion Nurse

Walgreen Option Care - Dayton, OH - January 2013 to March 2014

Visiting infusion nurse providing providing I.V. therapy in home, hospital, or medical suites including but not

limited to hydration therapy, low dose chemo therapy, migraine therapy, chrohns, MS, as well as other diseases

that require IV therapy on a daily, weekly, or per MD ordered plan of care. Provided family support with some

social work and patient advocating.

Director of Nursing

Accelera Home Health Care - August 2012 to March 2014

Started home care company from ground up. Implementing and writing policies and procedures. Hiring,

training, and staffing home care aides and nurses. Obtaing agency licensures and government registration

in order for the operation of the agency as well as securing clients through marketing and meetings in

the community with physicians. Case Management Nurse opening cases, re-evaluating patients, ongoing

assessments, and patient educating on disease process and management.

Go-Live Consultant

Sutter Hospital - San Francisco, CA - November 2013 to November 2013

Epic Inpatient Activation

Worked on team of professionals for go live support

Provided Elbow to Elbow Support

Implemented CPOE, Clindoc, and Order Sets

4 week project

Epic Go Live Consultant

Parker HealthcareIT - Baltimore, MD - July 2013 to August 2013

Demonstrates leadership and is able to make quick decisions in the midst of stressful situations

Able to identify the strengths and weaknesses in the hospital and addresses the issues

Works with the team creating a team environment

Provides elbow support to physicians

Provides one on one training and support to medical providers and staff nurses on clinical units with knowledge

of Epic Software in the process of Admission, Transfer, Discharge, Medication Reconciliation and Order Entry

process.

Created study guides and tips and tricks in order to assist the medical staff in the transition

Supports Order Sets, ClinDoc, CPOE

Inpatient Epic Consultant

Durham, NC - June 2013 to July 2013

Responsible for the management of a group of consultants in the hospital, monitoring and making sure that

the end users are supported

Heavily communicate with Project Manager, Command Center, Consultants, and End Users in order to make

sure the issues are addressed

Demonstrates leadership and is able to make quick decisions in the midst of stressful situations

Able to identify the strengths and weaknesses in the hospital and addresses the issues

Works with the team creating a team environment

Provides elbow support to physicians

Provides one on one training and support to medical providers and staff nurses on clinical units with knowledge

of Epic Software in the process of Admission, Transfer, Discharge, Medication Reconciliation and Order Entry

process.

Created study guides and tips and tricks in order to assist the medical staff in the transition

Supports Order Sets, ClinDoc, CPOE

Contract/Staffing RN

Cirrus Consulting - March 2008 to November 2012

Responsibilities

Staffed local rehabs, ltac, ltc, acute care, physicians office's on an as needed and contract basis.

Accomplishments

I was able to run office's and departments with little or no formal training efficiently until staff was secured.

Skills Used

Management, customer service, communication, utilizing software to include next-gen, ms office suite and

outlook.

Froedtert Hospital - August 2012 to August 2012

August 2012 - August 2012 (1 month)Greater Milwaukee Area

Provided elbow support to physicians

Provided one on one training and support to medical providers and staff nurses on clinical units with knowledge

of Epic Software in the process of Admission, Transfer, Discharge, Medication Reconciliation and Order Entry

process.

Supported Order Sets, ClinDoc, CPOE, Nursing Documentation

Go live support of front desk users and clinical staff in 2012 Cadence and Ambulatory Applications.

Participated in Just-in-Time client training to understand system usage.

University of Alabama at Birmingham Hospital

Go-Live Consultant

Birmingham, AL - July 2012 to July 2012

Alabama Area

Go-Live

Specializing in PowerNotes

Provided one on one training

Provided elbow support to all physicians

3 week contract

RN Contract Staff

Supplemental Health Care - Dayton, OH - April 2011 to December 2011

Staffing Nurse at two correctional facilities infirmary's full-time for 8 months.

Interim Director of Nursing

Maple Leaf Home Care - November 2010 to April 2011

Scheduling nursing staff, transcribing doctor's orders, communicating between doctors' offices, families,

and other axillary departments. Performed chart audits, while keeping company in compliance with state

regulations.

LPN Visit Nurse/ RN Case Manager

Home Care Network - Centerville, OH - March 2010 to March 2011

Created care plans for new home care cases, supervised hha and lpn, as well as completed chart audits. Also

completed skilled visits in the home care setting.

LPN Staff Nurse

Shiloh Springs Care Center - Dayton, OH - 2006 to 2008

Perform forensic toxicology urinalysis screens for new hires and any suspected employee abuse Worked

very closely with the MDS nurse and the Assistant Director of Nursing for about a year Provided prescription

medical treatment and personal care services to the residents Dressed wounds and administered medication

as prescribed per physician's orders Maintained a high level of excellence Supervised0 3-9 STNA's and 1-2

other LPN's

LPN Staff Nurse

Vandalia Park Nursing Center - Vandalia, OH - 2005 to 2006

Provided care to residents with trachs, vents, g-tubes, dementia, and behavioral problems. This included

ADL's, medication administration, wound care, charting per physician orders within my scope of practice.

Unit Service Coordinator

KMCN - Kettering, OH - 2001 to 2004

Transcribed doctor's orders Greeted patients, family member's, interacted with other departments Answered

multi-lined telephone system Assembled admit packs, filing, and charting along with other administrative duties.

Customer Service Supervisor

Sinclair Bookstore - Dayton, OH - 1999 to 2004

Supervised and scheduled 2-15 cashiers Handled any customer complaints Trained cashiers Cash tendered

sales, returns, book buyback Stocked text books and other supplies

EDUCATION

Miami University - Middletown, OH

2008 to 2010

Miami Valley Career Technology Center - Clayton, OH

2004 to 2005

Sinclair Community College Dayton - Dayton, OH

2000 to 2002



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