Customer Service Manager

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CURRICULAM VITAE

K.LALMUANKIMI

CAREER OBJECTIVE

To work sincerely, Building symbiotic relationship with the

organization where my efforts will be complemented by career growth, higher

degree of responsibility and prove myself as a valuable asset for an

organization.

WORK EXPERIENCE:

1)Currently working in The 'O'Hotel

Goa,Candolim.

Designation : Spa Executive

Duration : 22nd November 2012 to till today

2)Company Name : The Brys Fort Hotel (Pre-opening)

Jaisalmer, Rajasthan

Designation : Spa Executive

Duration : 27th December 2011 to 10th September2012.

3)Company Name: Lavender spa Pvt Ltd.

Designation: Senior Therapist/Operation Manager

Duration : 15th February 2011 to 8th December2011.

4)Company Name: Westin Hotel

Pune, Maharashtra

Designation: Spa Therapist (level-3)

Duration : 03rd February 2010 To 03nd february2011.

5)Company Name: Mandara international spa(Radisson resorts and spa)

Alibaug, Maharashtra

Designation: Spa Therapist

Duration : 11TH September 2009 To 28th January 2010

.

6)Company Name: Latitudes Health Pvt.Ltd

Dondapathy, Vishakhapatnam,Andhra Pradesh

Designation: Spa Therapist

Duration : 10TH September 2008 To 10th September 2009

Position And Responsibilities :

Handling the reception area.

Check all the treatment rooms to the level of guest satisfaction and to

pleased the guest.

Implementation of standards and procedure.

Business development (try my level best to reach the target).

Adeptness in problem solving.

Willingness to learn new skills and systems.

Punctually for staff functions and systems.

Mentor staff for professional growth.

Ensure proper maintenance of the facility and equipment.

Oversee inventory management - retail.

Set and implement standards for customer service.

Handling the entire department (spa, gym)

PERSONALITY:

Bravo award from Mandara International Spa

(Radisson Resort and Spa).

Area of Specialization

Handling the reception area, the business development, to make the guest

satisfaction.

Thai Massage, Aroma Therapy, Swedish Massage, Balinese Massage, Sport Deep

Tissue Massage, Hot stone Massage. Head massage, Body Scrub and Wrap,

Pedicure and Manicure, Facial, Waxing, Rollerssage,

reflexology.IndianMassages: (Ayurvedic,Patra podala, Abhiyanga,

Udvarthanam,shirodhara) . Hair (flat ironing, curling tongs, normal blow

dry, shampoo).

ACADEMIC QUALIFICATIONS : Still study B.A from IGNOU.

Sr. No. Examination Board / University year

1 H.S.S.L.C C.B.S.E Board 2006

2 H.S.L.C M.B.S.E Board 2003

ADDITIONAL QUALIFICATION

1) Successfully Completed SPA Therapy and Beautician Course from Jan

Shikshan Sansthan (Institute of people's Education), Aizawl,

Mizoram in the year 2008.

2) Completed facial and body therapy of pevonia product from Westin

Hotel Pune in the year 2010.

Computer Knowledge:

o MS-office 2000: - MS-word, MS-Excel, MS-PowerPoint, IDS,WINHMS,

Internet.

PERSONAL DETAILS:

Address : Candolim, Goa.

Contact No. : Mob: 954-***-****

Date of Birth : 17th May1986.

E-MAIL : aceg2c@r.postjobfree.com

Height/Weight : 5.5'' / 70 Kg.

Vision : Normal.

Marital Status : Single.

Passport no. : H7636054

Hobbies : Listening music, playing volley ball and

Working knowledge of computer and

internet.Learning new things.

Languages Known : English, Hindi and Mizo

PLACE: Goa.INDIA (K.Lalmuankimi)

DATE:

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