STEPHANIE COBTY _

*** **** ***** ****** #** Cellular Phone: (646) 385–9918

New York, NY 10032 Email: acefwv@r.postjobfree.com

Education

**/** – Present M.A. Industrial/Organizational Psychology Concentration in Organizational Behavior

Brooklyn College Expected date of graduation: June 2015

02/11 – 05/11 Accelerated Hotel Operations Professional Certification

NYU School of Continuing and Professional Studies

08/04 – 01/09 B.A. in Mass Communications Minor Concentration in Psychology

Herbert H. Lehman College

Professional Experience

Office Manager 03/13 – Present

Clinical Operations Community Healthcare Network 150 Essex Street Manhattan, NY

Manage the daily operations of a healthcare facility within a not-for-profit organization with providers (internal medicine, pediatric, obstetrics & gynecology, podiatry, mental health) who serve over 600 patients a week

* Manage union medical office specialists to ensure compliance with company policies & procedures

* Evaluate staff performance, address conduct infractions, address grievances, & maintain work schedules

* Evaluate & direct patient flow while addressing complaints, resolving service disruptions to ensure a quality experience, & serving as the primary resource for clinical and administrative personnel

* Screen resumes, conduct interviews, conduct departmental orientation, & facilitate effective trainings for medical office specialists

* Maintain strict confidentiality while reviewing and updating patient, company and personnel records

* Assume additional responsibilities including payroll, vendor management, community outreach, & coordinating medical affairs in the Center Director’s absence

Building Manager 03/11 – 03/13

Parc Lincoln Walter & Samuels Incorporated 166 West 75th Street Manhattan, NY

* Managed the daily operations of the management office and a 207 unit property with over 200 residents

* Supervised a staff of union employees in the guest services, housekeeping, and engineering department

* Maintained employee files, prepared employment verification letters, and addressed payroll and HR inquiries

* Evaluated employee performance, organized training documents and workshops, and addressed grievances

* Screened resumes, performed background checks, and interviewed temporary employees as needed

* Approved all purchase orders for building, maintenance, and office supplies

Night Auditor 05/11 – 05/12

Accounting Department Sheraton Brooklyn New York Hotel 228 Duffield Street Brooklyn, NY

* Reconciled financial data, balanced accounts, and updated the general ledger with accounts payable/receivable data

* Reviewed all transactions {adjustments, refunds, deposits, etc.} & corrected the inaccuracies

* Registered guests, created/ modified reservations according to hotel rate plans, & promoted hotel amenities

* Updated tax exempt reports, processed commissions, & prepared reports for the controller

Office Services Assistant 05/07 – 09/10

Facilities & Maintenance Department Shearman & Sterling LLP 599 Lexington Avenue Manhattan, NY

* Answered a multi-line phone and provided office support for over 1,500 legal staff at two properties

* Sole employee allowed to telecommute and update the department manual/ training material

* Remotely managed liability insurance policies for over 200 outside vendors {Certificates of Insurance}

* Accurately processed expense reports for the Financial & Operations Analyst of the NY office

* Updated floor plans using Aperture, scheduled internal moves, & organized accommodations for visiting attorneys

Proficiency Windows (98, XP, Vista), Microsoft Office, PeopleSoft, Outlook, Internet Explorer

ECW (Electronic Health Record), M3 Accounting Software, MDS (Property Management Software), EMS (Event Management System), Aperture 7.0 (Visual Information Manager), ADP

Languages Verbally Fluent in Haitian Creole

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