Customer Service Representative

Jacqueline Wright

Customer Service Representative - SMA Behavioral Healthcare Service

Rosedale, NY

***********@*****.*** - 347-***-****

WORK EXPERIENCE

Customer Service Representative

SMA Behavioral Healthcare Service - Daytona Beach, FL - August 2013 to Present

Appointment scheduling

* Verifies clients medical benefits & coverage

* Collects payment for services rendered

* Assist client with intake paperwork

* Prepares department reports

* Updates and maintains client database

* Set up and maintains filling & records system

* Handles client prescriptions transactions

* Answers and routes incoming phone calls

Sales Associate

Macy's - Queens, NY - January 2010 to November 2012

Processed new Macy's credit card accounts

* Maintained and restocked merchandise

* Assisted customers with merchandise and purchases

* Responsible for opening and closing out registers

Unit Receptionist

North Shore LIJ Hospital - Glen Oaks, NY - January 2009 to February 2011

Transcribed patient medication orders

* Responsible for processing and maintaining patient charts

* Responsible for maintaining patient information in database

* Liaison between nursing personnel, physicians, patients and family members

* Completed special projects for unit director, supervisors and charge nurses

Patient Care Coordinator

Wal-Mart Specialty Pharmacy - January 2007 to August 2008

Lake Mark, FL

* Received inbound and made outbound calls

* Handled credit card inquires

* Processed co-pay payments via Tele-Check and credit cards

* Verified patient insurance

* Handled escalated supervisor calls

Receptionist

Orange City Nursing & Rehab Center - Orange City, FL - July 2005 to February 2007

Assembled patient admission packages

* Maintained and managed phone switchboard

* Handled special projects for management team

* Maintained office filing system

EDUCATION

Medical Assistant

Florida Technical College - DeLand, FL

2013 to 2014

Health Administrative Service

Berkeley College

June 2012 to November 2012

Pine Ridge High School - Deltona, FL

August 2003 to May 2006

ADDITIONAL INFORMATION

* Confident and poised in interaction with customers, and colleagues.

* Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.

* Strong verbal and personal communications skills

* Strong decision making and critical thinking skills

* Self-motivated, maintains a high level of energy

* Accuracy and attention to details

* Tolerant and flexible, adjusts to different situations.

* Organization and prioritizations skills

TECHNICAL SKILLS

* Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

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