Customer Service Sales
Resume:
Robert D’Italia
Marion, MA ****8
**********@*****.***
Summary: Professional experience in outside sales development, networking, territory
management with a strong focus on client retention.
Experience:
2013 – Present Mac Gray
Waltham, MA
Business Development Manager – Southern MA & RI
• In charge of business development and client retention throughout
Southeastern Massachusetts, Cape Cod and the state of Rhode Island.
• Prospect and network for new commercial Laundromat investors,
hospitality machine replacements and overall replacement equipment in
assigned territory
• Qualify incoming flow of Laundromat investors and replacement business
from sales pipeline efforts to close new business
• Present Demographic numbers, pro-forma analysis and feasibility study to
new Laundromat investors for their prospective locations
• Measure raw space of proposed new Laundromat locations and read take
off blue prints to create full Cad Drawing for commercial Laundromat clients
2012 – 2013 Best Buy for Business
Framingham, MA
Senior Account Manager – Southern MA & RI
• Responsible for incoming business to business sales opportunities for 8
Best Buy retail store locations within my district
• Follow up, qualify and close new client leads generated from stores in a
professional time frame
• Top producing Account Manager in sales revenue & margin dollars on a
consistent basis
• Implemented new retail business to business qualifying methodology
protocols that are still in use at Best Buy retails stores in the North East region
Today
• Help clients utilize the latest technology to design new conference rooms,
local area computer networks and restaurants with their audio visual
entertainment systems
2007 – 2011 Service Point
Woburn, MA
Regional Sales Manager – New England
• #1 Volume Sales Producer in the United States amongst 18 reps
• Started without any accounts within assigned territory and manufactured
over sixty new client accounts within a six month period
• Designed and implemented new Company marketing strategies for
domestic United States commercial printing sales
• Provided consistent high level of customer service and client retention
within assigned territory
• Implemented creative finance options to gain market share and win bids
from the architectural and design community
• Promoted to Regional Manager within first six months of taking over
territory by the CEO of the Company
2003 - 2010 SALON D’ITALIA INC.
Marion, MA
Proprietor / General Manager
• Purchased and remodeled multi- unit commercial building to open upscale Day
Spa and Salon
• Hired, educated and supervised staff of over 20 employees
• Maintained all business accounting and financial records
• Negotiated preferable purchasing options with vendors and sales
representatives
• Implemented marketing plans, advertising strategies and provided ongoing
industry software training
• Held staff meetings to maintain Company direction, customer service
strategies and retail sales growth
• Held industry educational events on location and coordinated staff outings to
various industry trade shows and training seminars
1998 - 2003 MOHAWK INDUSTRIES
Pompton Plains, NJ
Territory Manager Southern MA & RI
• Achieved highest percentage of sales increase in entire Northeast Region in
1999 and 2000
• Thru a high level of customer service and sample placement took existing
territory annual sales from $350,000 and increased sales to $1,200,000 after 1 st
year
• Worked with retail store owners on promotional merchandising design and
advertising campaigns
• Established networking efforts between retail owners and designers
• Pioneered efficient purchasing based upon competitive cost analysis
OTHER SKILLS:
• Proficient with marketing CRM systems including Salesforce, Microsoft CRM
and full suite of Microsoft Office software
• Experienced with business demographic marketing software including
Hoovers and I-sell
• Owned and managed multiple rental properties producing positive cash flow
• Organized multiple successful revenue producing charity campaigns
• Experienced General Contractor, having built and renovated a Commercial
Plaza and 6 investment homes
Education: Syrit College - Brooklyn, NY
• Bachelors of Science - Marketing
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