Manager Administrative Assistant

ANDREA A. KITTREDGE

**** ***** ****** #**

San Jose, CA 95129

Cell: 408-***-****

acefta@r.postjobfree.com

EDUCATION

San Jose State University, San Jose, CA.

Master of Science: Industrial/Organizational Psychology, 2010

Notre Dame de Namur University, Belmont, CA

Bachelor of Arts Dual Major: English and Psychology, 2000. Graduated Summa

Cum Laude

SPHR Certification, January 2011

QUALIFICATIONS:

* Ability to interpret policy to make decisions and document how

conclusions were drawn for auditing purposes

* Knowledge of Lawson HR/Payroll platform

* Line support: first point of contact to provide managers and

employees with coaching support, issues regarding compensation and

employment practices, benefits, and other HR practices.

* Experience in acclimating users to new HR systems.

* Experience supporting dual organizations and business units

* Operational support: Ability to diagram and streamline transactional

processes to improve efficiency and decrease errors.

* Experience in designing and implementing processes for transactional

reconciliations.

TEAM CONSULTING PROJECTS:

. Administrative Excellence at Stanford Hospital: Improving Transaction

Workflow November 2007

PROFESSIONAL EXPERIENCE:

Stanford Hospital and Clinics /Palo Alto, CA

HR Representative, Benefits

January 2013 - Present

. Manage Educational Assistance benefit program. Make recommendations

for program guidelines and administration process.

. Review employee files to determine retirement eligibility.

. Manage vendor invoicing

. Process incoming payments including vendor stop loss payments, service

guarantee, COBRA premiums, and benefits payments for employees on

leave of absence.

. Work in conjunction with management to review and update budget.

HR Generalist

January 2009 - January 2013

. First point of contact regarding HR policies and procedures across all

levels of the organization.

. Conduct new employee orientation and new manager orientation.

. Subject matter expertise in areas of compensation and benefits

. Managed HR call metrics to produce the call center agent schedule.

. Partnered with HR leadership to design and implement HR call center

customer satisfaction survey.

Compensation Project Associate

November 2006 -January 2009

. Supported the analysts' team and coordinated special compensation

projects including but not limited to: FLSA audit of the current jobs

to ensure compliance with Federal and State wage related regulations;

audit of market matches in the survey database "Rewards"; coordination

and maintenance of the "Org Plus" system; and participates in special

HR projects and system implementation teams.

Notre Dame de Namur University/Belmont, CA

Research Associate, Office of Institutional Research,

February 2006 - November 2006

. Prepared accreditation statistics for the institutional audit by the

Western Association of Schools and Colleges

. Responsible for reporting internal organizational metrics such as

annual enrollment by FTE (matriculated versus non matriculated),

faculty load hours (administrative, advising, teaching),

. Conducted annual peer review studies based on competitive sets

(regional, national, secular versus non secular, enrollment size)

. Responsible for mandated reporting statistics to state and federal

agencies.

Applied Materials/Sunnyvale, CA

Summer HR Intern, ETCH Product Business Group,

May 2005-August 2005

. Summer intern for annual compensation review. Developed HR reports

such as salary grade distribution, employee skill mix (by degree and

area of specialization, and year-end headcount.

. Compiled salary equity analyses and job history research for employees

nominated for promotions. Evaluated proposed merit increases and

calculated new compensation ratios to ensure that focal merit

increases fell within proposed guidelines.

Siebel Systems/San Mateo, CA

Classification and Compensation Intern,

September 2004 - January 2005

. Student project was to assist the team in their annual market

analysis. Compiled data reports for managers to determine whether the

organization had reached its target percentiles for strategic areas

Completed a part of the preliminary job matching needed to generate

the reports.

Bowman & Associates/San Mateo, CA

Office Manager,

April 2002 - June 2004

. General administrative duties for boutique executive search firm.

Supported principal recruiter and two partners.

Shearman & Sterling/Menlo Park, CA

Administrative Assistant,

July 2001 - December 2001

. General administrative duties for international law firm.

Active Decisions, Inc./Burlingame, CA

Researcher,/Survey Developer

May 2000 - May 2001

. Active Decisions, Inc. provided multichannel guided selling solutions

for the retail, retail banking, manufacturing, and telecom industries.

Its software enabled the sales person to support end users with

product selection and sales associates with product and cross-sell

recommendations. As survey developer, researched and identified key

attributes that differentiate products in the eyes of consumers.

Developed survey instruments to capture consumer buying preferences

for assigned product areas, captured and reported that data in

preparation for sale to industry.

Contact this candidate