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Customer Service Project Manager

Location:
United States
Posted:
June 04, 2014

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Resume:

Robert G. Duval III

**** ****** **** **.

Houston, TX 77040

Phone: 603-***-****

Email: acefqj@r.postjobfree.com

QUALIFICATIONS

> Experienced in all manufacturing management activities, including

procurement, scheduling, production, and delivery.

> Established new work cells, and grew operations within the work cells,

through procedure development, quality improvement, and on time

delivery.

> Implemented JIT delivery and Lean Manufacturing for selected customer

accounts, resulting in best in class delivery performance.

> Led new product development teams from conception to delivery,

exceeding time to market demands.

> Coordinated new customer accounts from contract negotiations to

product integration.

EMPLOYMENT HISTORY

2012-Present Operations Manager, New Rev Tronics LLC.

> Established operations at a start-up contract manufacturing company.

> Developed and released the Quality System.

> Created human resources policies and procedures including hiring and

onboarding processes, and employee handbooks.

> Conceptualized and executed job quoting process, ensuring complete

review of documentation, and establishing an average 15% profit

margin.

> Ensured that the highest quality and delivery standards were

established at the beginning of operations, and maintained through

continued operations.

> Acquired necessary capital equipment, installed and brought it on line

with minimal interference to operations.

> Developed vendor relationships, and established good credit relations

with vendors.

> Assisted customers with designs, including component/BOM

specification, DFM, and revision control.

2006-2012 Operations Manager, SPIN PCB Solutions, Inc.

> Responsible for all facets of manufacturing, including sales,

purchasing, scheduling, manufacturing, quality, engineering, and

customer service.

> Hire and train new employees in manufacturing, and support roles.

> Create and implement new procedures and policies.

> Develop machine programs and visual aids for manufacturing.

> Manage accounting functions, including accounts payable, accounts

receivable, and payroll.

> Achieved 60% sales volume growth in first two years in position, while

maintaining the highest level of quality and on-time delivery

standards.

> Establish vendor relationships and negotiate contract terms.

2004-2005 Program Manager, Degree Controls, Inc.

> Managed custom design programs, interfacing between internal

engineering resources, and customer engineering resources.

> Developed design criteria for standard products, and managed product

development and deployment.

> Conducted market research, and attended trade shows for standard

product definition and development.

> Established Program Management and Engineering program design

procedures.

> Analyzed product costs, and developed cost improvement methods to

increase bottom line margins, and provide cost savings as demanded by

customers.

> Maintained highest level of customer service by periodically visiting

customers to review product performance, delivery, quality, redesign

for cost savings, and new product design programs.

1999-2003 Project Manager, Data Electronic Devices, Inc.

> Managed all aspects of customer accounts comprising 60% of company

sales, including procurement, scheduling, and production.

> Coordinated new design projects, acting as liaison between customers

and design resources.

> Interacted with customer marketing and engineering personnel.

> Organically grew existing accounts through best in class delivery and

quality performance.

> Implemented Lean Manufacturing, and helped to integrate with existing

manufacturing software, helping to reduce inventory carrying costs by

30%.

> Established monthly and quarterly sales goals, and exceeded those

goals through forecast analysis, MRP management, and accurate

scheduling.

> Incorporated new customer products by developing a New Process/Product

Introduction procedure.

> Responded to all customer requests, including new orders,

rescheduling, corrective actions, and engineering analysis.

1998-1999 Test Department Group Leader/Webmaster, Data Electronic Devices,

Inc.

> Tripled department size while maintaining quality and throughput

goals.

> Supervised five technicians in day to day operations.

> Revised existing procedures, and created new procedures for department

in accordance with ISO requirements.

> Implemented new test equipment, and instructed technicians on how to

use new equipment, with no department down time.

> Repaired customer equipment, resulting in less down time, and reduced

need for customer technical support.

> Conceived and designed company web site.

1990-1998 Aviation Electronics Technician, United States Navy

> Instructed personnel in advanced electronics theory and repair.

> Supervised technicians in day to day operations of a production work

center.

> Performed Quality Assurance inspections on repaired equipment.

> Performed circuit level maintenance on UHF Communications equipment,

Digital Data Link systems, and Instrument Landing systems, resulting

in a minimal failure rate.

> Developed innovative troubleshooting procedures that decreased turn

around time, and increased time between failures.



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