PROFESSIONAL PROFILE
Providing superior service to internal associates and external customers
for over 15 years. Committed to transforming relationships into actionable
results. Establish creative and innovative strategies by massaging data and
presenting the facts to allow the Business to make stronger decisions in
finance, sales, marketing and customer service.
CORE KNOWLEDGE & SKILL AREAS
. Data Mining and Data Analysis (Access Based)
. Business Analysis and Reporting
. Market Baskets and Customer Segmentation
. Ad Hoc Reporting
. Analytical & Quantitative Skills
. Project Management
. Training and Mentoring
. Software Assistance and Training
. HIPAA Compliance and Privacy Practices
. Business Requirements and Documentation
WORK EXPERIENCE
Business Intelligence I - Analyst, October 2011 to November 2013
Cardinal Health (DBA Edgepark Medical), Twinsburg, Ohio
. Created database application in Access to provide visibility to
marketing and drive both increased sales and potential marketing
opportunities working toward targeted sales goal of $1 billion.
. Worked as team leader on project with Customer Service Department to
provide outlook to Cancelled orders. Created buckets of cancelled
orders quantifying which orders were lost revenue and which orders
were not salvageable. Weekly report created and provided to Sales
department to attempt to "save" lost revenue of cancelled orders.
. Created reporting scorecard for Marketing and Sales to assist in
identifying patient insurance migration. Migration identification
enabled Sales to develop strategies to educate customers about
insurance and coverage changes.
. Mined customer data to provide a viable lead list of customers for
company marketing materials (catalogs, direct mail pieces, emails, and
call lists) to help grow product and company awareness, and increased
revenue by at least 5%.
. Created a market basket database to assist the sales team in cross
selling customers into more than just one product category. Cross sell
opportunity helped increase revenue by 2%.
Promoted from - Vendor Relations Marketing Coordinator, May 2008 to October
2011
Edgepark Medical, Twinsburg, Ohio
. Developed strong relationships as the Liaison between internal
Marketing Communications and Category Management Teams and over 200
external manufacturers while developing vendor-sponsored marketing
programs.
. Accomplished meeting or exceeding co-op budget goal from 2008 through
2011 of $1.5 to $3.0 million.
. Advanced the Marketing Communication Team process with vendors by
developing a streamlined step-by-step process which ensured 100%
completion of all co-op marketing programs.
. Responsible for invoice generation, communication, proof of
performance and collections on all vendor sponsored marketing
programs.
. Provided executive level financial reporting on all vendor-sponsored
marketing programs, including payment and collection status.
. Established marketing activities from creation through results for
company's private-label brand, including direct mail, email, website
advertising and on-hold messaging.
. Saved 20% annually by establishing new process for all company
business card orders and formed a new partnership with FedEx/Kinkos.
. Negotiated discounts equating to 10% annual savings by managing
department office supply budget and orders.
Promoted from - Non-Inventory Accounting Representative - Accounting, May
2006 to May 2008
Edgepark Medical, Twinsburg, Ohio
. Created process for capital expenditures documentation allowing for
proper budget distribution and executive approval.
. Allocated all non-inventory expenses to general ledger accounts.
. Aided Accounting and IT departments with migration of accounts payable
process to Oracle application by providing step by step documentation
of functions.
. Supported accounting and accounts payable department with work
overflow.
Promoted from - Accounts Payable Representative - Accounting, March 2004 to
May 2006
Edgepark Medical, Twinsburg, Ohio
. Accountable for staying budgeted and running all check runs.
. Created workflow efficiency increase of 23% by reducing redundancies
and invoice discrepancy processing breaks between purchasing,
warehouse, accounts payable and vendors.
. Reduced invoice discrepancy resolution from 7-10 days to 48-hour turn
around.
. Communicated with all vendors for "on-hold" status issues, entering
and resolving vendor invoice discrepancies.
. Led all training for accounts payable team.
Promoted from - Medical Billing Specialist - Billing, February 2001 to
March 2004
Edgepark Medical, Twinsburg, Ohio
. Auditing patient accounts before releasing orders with 98% accuracy,
which included verifying ICD-9 codes, proper documentation on file,
resolving account balances and verifying insurance coverage.
. Resolved all home health issues for Medicare patients ensuring prompt
service of supplies.
. Distributed all ABN (Advanced Beneficiary Notices) to Medicare
patients.
. Assisted Compliance Committee in development of HIPAA and compliance
training.
Promoted from - Prescription Management - Billing, December 2000 to
February 2001
Edgepark Medical, Twinsburg, Ohio
. Contacted doctor's office to obtain documentation for proper insurance
coverage submission.
. Assisted customers with issues regarding proper diagnosis and
documentation to submit to insurance.
. Data entry of medical documentation into computer system.
Office Manager/Executive Assistant, July 2000 to December 2000
Cima Plastics, Twinsburg, Ohio
. Recorded daily labor and production for plant. Constructed and
communicated product production to customers.
. Produced daily, weekly, monthly and quarterly production reports.
. Obtained daily temporary time cards to establish if temporaries were
reporting and accurately adjust daily report to reflect data from time
cards. Compounded weekly spreadsheets to furnish temporary agencies
with correct hours.
SYSTEMS EXPERIENCE & PROFICIENCIES
. Windows Operating Systems
. Microsoft Professional Office Suite (Access, Excel, Word, Power Point
and Visio)
. Crystal and ePortfolio Reporting Systems
. Oracle eBusiness Systems
. Adobe Professional
. CRM Software
. Dimensional Insight Diver Software
EDUCATION AND CERTIFICATIONS
Associates of Applied Business in Accounting, Cuyahoga Community College,
Ohio
Annual HIPAA Compliance and Privacy Practice Training, October 2013
Intermediate Access Course, Corporate College, Ohio, 2012
Liberal Education Requirements, Kent State University, Ohio