Customer Service Sales
Resume:
Carol Pinto
***. Carol acefoq@r.postjobfree.com
Mortgage Broker PROFESSIONAL
I have More than 20 years’ successful experience in customer
Profile •
service and support with recognized strengths in account
maintenance, problem solving and trouble shooting, sales staff
support, and planning/implementing proactive procedures and
systems to avoid problems in the first place Possess solid
computer skills. Excellent working knowledge using both IBM
and Mac systems; Lotus 1 2 3, Microsoft Excel, WordPerfect,
Microsoft Word, ac. Avaya, Citrix, Vision, ICM Application,
SGI, OASYS Ability to train, motivates, and supervises customer
service employees. A team player, acknowledged as “Total
Quality Customer Service Professional.”
1. Develop plan, conduct audits and variance analyses, process
payroll and payroll tax reports and filings, and
maintain/update accurate inventories.
Increased customer retention by 19%, from 72% to 91%.
Achievements •
1. In the Mortgage Industries, utilizing persuasion/Marketing
& Advertising with Instant Rewards.
2. Proactive planning led to Agent under Arise Virtual
Solution Home Base Business. CEO of CP Assignment Inc.:
CFO of Pinnacle Training Group notable increase in
morale in all departments. Created customer satisfaction
survey, drastically reducing potential problems. And train
Agent to Sell Trial Offers for fortune 500 companies such as
Disney, Net flex, Go Daddy, Free Credit Report/Etc.
CP Assignment Inc. CEO Home Base Virtual 2009 –
Employment
Solution Arise Current
Present
Customer Service Representative
Work with Companies Like Disney, Time
1.
Mag.Take
1. Incoming calls sales professionals covering all
states (Business Rules and procedures,
Customer request changing credit cards
information, monitoring using systems such
Vision 21 ICM Support sales reps in opening
new accounts and upgrading existing service.
2. Quickly and effectively solve customer
challenges.
3. Maintain quality control/satisfaction records,
constantly seeking new ways to improve
customer service.
Get Training Now Pinnacle Group 2013
Present
Client Support
1. Trainer and Mentor public speaker in booking
programs. Work entailed speaking, and
following up on referrals. igniting revenues and
showing Agent how to earn from $20.00 to
$600 a day, working from the comfort of their
home by using a Desk top Lap Top Tablet or
IPad
Mortgage Broker
2004 2009
My duties was to Qualified client for home loans
Consulted for credit restoration, making changes on
1003. Implementing the cost of state tax, Appraisal,
updating FHA,and Conventional loans,
Established working Relation with real estate agents
and or Title Companies.
Fitz Henley Commercial Institute Kingston Jamaica. 1984
Education
Associate of Arts: Communications & Public
Relations
1987
Wilfred Academy/Cosmetology
1991
B&B Nursing/ Certified Nursing Assistant
2003
Office of Financial Regulation /broker License Gold
Coast
References Furnished Upon Request: I will like to obtain a position where I can utilize
My skills to the best of my ability in a professional ‘’team oriented working environment:
upon request..
Contact this candidate