Michael F. Cashen

***** ******** ***** ********, ** 20176

571-***-****

Profile

Successful, goal-oriented professional with a diverse management and technical background. Record of accomplishment in operations and technology management with consistent achievement in the following areas:

Large, complex Program Management IT Sourcing and Vendor Management

IT Operations/Telecom Management Outsourcing Selection and Management

Professional Experience

Senior Advisor ITS Sourcing Strategy – AARP August 2011 - Present

Program manager responsible for the Strategic Sourcing initiative within ITS starting with development of new department scope and relationship development with all IT support entities (vendor management, financial budgeting, existing managed services agreements, and Procurement). Manage all aspects of the current “Avasant” outsourcing project including consulting partner selection, business case development, RFP development and analysis, SLA development, capital and expense program planning, scope definition, retained organization design, internal and external communications planning, development of detailed transition plan, HR coordination, Procurement support, OGC support, Finance and IT Audit support and project status reporting; with extensive matrix management responsibilities across the organization.

Telecommunications (IVM) Director – AARP April 2010 – July 2011

Responsible for all operational aspects of the Voice, Mobility and Conferencing teams supporting corporate locations and the 65 state office locations. Major projects implemented include the Tangoe mobile expense management implementation, Avaya PBX hardware refresh (70 systems), and the roll-out of corporate support for iPhones. Provided 24x7 operations support for phone systems, centralized voicemail, audio conferencing, video conferencing, WebEx, mobile devices, long distance, toll free service, and call center support.

Principal Cashen Consulting Group 2008 – 2010

Developed and implemented entrepreneurial business plan for a small consulting practice focused on voice/data integration and technology project management. Completed several small contracts at LMI Government Consulting for a multi-million dollar VoIP business justification analysis at GSA and an ITIL/PMO implementation effort with the Army Corps of Engineers, including needs assessment and business case development.

Operations Director, Vendor Relations - AOL 2006 – 2007

Responsible for representing the Systems Operations Division (800 staff) for vendor management, strategic planning, technology purchases and other coordination efforts within the technology organization.

Telecommunications Director - AOL 2004 – 2006

Responsible for all aspects of the contact center and enterprise telephony infrastructure in North America. Major responsibilities included the Virginia complex of four Avaya S8710 PBXs supporting over 8,000 IP connected agents and the corporate telephony systems at 50+ locations.

Telecommunications Director Cendant Corporation (PHH was acquired)

1992-2003

Corporate leader for matrix telecommunications technology team supporting 22 diverse business units. Major responsibilities included all aspects of voice, data, conferencing and video communications management, in a very complex and growing environment. Responsible for managing direct telecommunications budget in excess of $10M. Developed vendor partner processes to enhance service delivery for all contracted Telecommunications services, leveraging corporate purchasing power and maximizing superior leverage with key partners.

Assistant Vice President Maryland National Bank

1979 - 1991

Twelve years with the bank managing a variety of branch automation and telecommunications functions, with increasing responsibility levels. Voice communications responsibilities included the replacement of 150 key systems at retail branch locations and successful conversion of 5,000 line Centrex system to an AT&T PBX infrastructure.

Education

Johns Hopkins University

Masters Certificate in Information Technology/Telecommunications (21 Credits) 1996

University of Baltimore

Masters in Business Administration/Marketing Concentration 1985

Towson University

BS in Business Administration 1978

ITIL V3 Foundations Certification Passed: March 2008

ICN IT Negotiations Training (20 Hours) Completed June 2012

Problem Solving for Consultants (G. Knowledge) Completed: July 2013

Developing Client Relationships (G. Knowledge) Completed July 2013

Pending PMP Certification 35 hour boot camp completed. Application submitted 5/27/14

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