Customer Service Assistant
Resume:
Devon MacKay Berry
Toronto, Ontario, M5G 2H5
Home: 416-***-****
Email: acefmc@r.postjobfree.com
Education
University of Toronto: Bachelor of Arts Book and Media Studies – Fall 2008 - Present
•
Virtual Learning Centre: Trillium Lakelands District School board 2003 – 2007
•
Objective
Highly motivated individual seeking to gain experience and knowledge with the hopes of a
•
career in Television, Film, or Marketing and PR
Professional Experience
Extremely hard-working and results oriented, with a strong ability to learn and adapt quickly
•
Excellent people and communication skills
•
Long-term dedication to projects, focusing on follow-through and feedback
•
Excellent analytical and strategic thinking skills
•
Proficient in all Microsoft applications, with extensive research experience
•
Work Experience
Fan Expo: August 2012
Assistant Office Manager
• Cash Count
• Worked closely with celebrity representatives in order to ensure their clients received
proper payment
Much Music Video Awards: June 2012
Audience Assistant
• Assisted with loading in 1,500 audience members for a Live from the Red Carpet special,
as well as the award show
The Marilyn Denis Show: May 2012 – August 2012
Production Intern
• Assisted with the audience load-in, and load-out of the studio
Organized, assembled, and distributed the daily giveaways for the show
•
Acted as Marilyn Denis’ assistant during show tapings
•
Responsible for logging music cues for music clearance purposes
•
Used PDZ and Interplay to transcribe footage from location shoots for producers
•
Assisted producers on location shoots
•
Worked closely with producers in-studio on their segments
•
Conducted extensive research on various topics, guests, locations, etc., as requested by
•
producers
Canada’s Got Talent
Toronto Theatre Auditions: December 2011
Production Assistant
• Assisted the load-in and management of a live audience
• Able to quickly ascertain, and meet needs of production staff and crew
Toronto Preliminary Auditions: September 2011
• Coordinated competitors through the audition process
• Processed contestant paperwork, confidentiality agreements and personal release forms
The Last Will and Testament of Rosalind Leigh: October 29, 2011 – October 31, 2011
• Craft services
So You Think You Can Dance Canada - Seasons 1 through 4:
Audience Coordinator:
• Managed and coordinated live audiences for 3 tapings per week
• Worked directly with the Associate Producer and Floor Director to ensure the positioning
and overall appearance of audience reflected the SYTYCD Canada brand, and satisfied
all levels of production
• Spoke with camera operators prior to each taping to make certain audience members did
not block shots
• Responsible for moving audience members within a 25 second timeframe, during certain
routines, to accommodate the needs and safety of the dancers and camera operators
• Escorted VIP guests to pre-determined seats (grandstand, catwalks, front row)
• Responded to audience requests; assisted in booking audience members for three weekly
tapings
• Cold called a variety of organizations and groups to recruit potential audience members
(audience outreach)
• Contacted ticket holders via telephone and email
• Responsible for designing promotional flyer to increase attendance numbers (season 3)
• Accountable for loading audience in studio, co ordinating audience members to ascertain
best possible result for air
• Responsible for organizing the audience, and determining who would stand where on the
floor
• Assisted in overseeing 25 production assistants working in the Audience Department
• Able to quickly determine and meet the needs of production staff and crew
• Maintained autograph sessions with both judges and contestants; guaranteed both
restricted timelines and rules established by the Public Relations department, were met
and exceeded
Acted as a liaison between members of the audience and Medical Emergency Services
•
Worked with various departments, including talent, staging, wardrobe and production in
•
order to ensure the tapings of the show were executed seamlessly
Acted as a Judge Stand-In during rehearsals
•
Able to quickly determine and meet the needs of production staff and crew
•
So You Think You Can Dance Canada Season 2 thru 4 Auditions:
Assistant to the Segment Director
Audition Coordinator
Production Assistant
• Two day audition process in preparation SYTYCD Canada
• Responsible for registering the 500 competitors auditioning for show
• Required to certify competitor paperwork properly completed
• Responsible for overseeing all guests, including former competitors and media, who
attended the auditions and ensured both a personal release form, and a confidentiality
agreement were signed
• Worked closely with Audition Producer, Competitor Coordinator, and Segment Producers
• Responsible for wrangling dancers through the audition process, waiting with them on
deck for audition
• Worked with Segment Producers to coordinate dancer’s exit interviews, making certain
additional tapes and batteries could be supplied to the camera operator at a moment’s
notice
• Cycled Top 22 contestants through hair, makeup and wardrobe meetings to maintaining
production needs, while sustaining a constrained timeline
• Assisted Segment Directors during taping of competitor interviews
• Acted as stenographer on behalf of the Segment Directors, ensuring competitor numbers,
quotes, and the time in which the interview occurred, was logged.
Tiffany & Company Yorkdale: March 2009 – January 2010
Merchandising Coordinator (Fine Jewelry):
• Assisted the Yorkdale team in organizing merchandise prior to opening April 2009
• Specialized in fine jewelry
• Utilized such programs as MIPS and JDE to order rare diamonds, and engagement rings
• Responsible for specialty orders in fine jewelry
• Transferred merchandise on a daily basis, both domestically and internationally
• Established excellent working relationships with merchandising associates worldwide, to
ensure specific merchandise would be found, and delivered to, the Yorkdale location
within an explicit timeframe
• Extremely customer centric; understanding and anticipating the need of each customer
request
• Sold on the floor as needed
• When required, assisted in the Customer Service Department (worked to solve customer
complaints, as well as taking in repairs, and jewelry cleaning)
• As needed, performed accounting duties, including the daily cash count
Tiffany & Company Bloor Street: November 2008 – January 2009
Personal Shopping Department:
• Assisted Personal Shoppers in an effort to ensure excellent customer service throughout
the Holiday Season
• Collected merchandise, making certain items, if not sold, were returned to proper setting
• Maintained Customer Service Desk to assist clients with their needs
• Operated cash register; took care of receipts
• Processed transactions (cash, credit card, debit, gift certificates and merchandise credits)
• Inventory and gift wrapping
Partners & Edell: May 1, 2008 – June 13, 2008 (Six week contract)
Office Assistant:
• Receptionist – Switchboard, welcomed clients
• Responsible for office catering
• Arranged for Couriers
• Assisted in breakfast seminars
• Prepared press kits
• Client services
• Bank reconciliations
• Web Data Management
Canadian Idol: Season 6 Live Telecast – July 2008 to September 2008
Production Assistant:
• Usher
• Able to quickly surmise the needs of both Audience members and Production crew, in
order to solve problems immediately and effectively
• Maintain autograph sessions
Canadian Idol: Toronto Auditions – April 2006, April 2007 and April 2008
Production Assistant:
• Two day audition process in preparation for Season 6 Season of Canadian Idol
• Acted as a runner; guided contestants through the audition procedure in order to meet
with production staff, while maintaining a constrained timeline
• Liaison between contestants and producers to ensure a smooth audition process
• Registered over 1,000 applicants in a forty-eight hour time frame
• Verified documentation to satisfy requirements mandated by Insight Productions
• Organized participants sent to first tier auditions to ensure a cohesive flow on a restricted
timeline
CBC National IQ Test: March 2007
Production Assistant
Assisted with check-in of participants
•
Achievements
Academic Honor Roll 2002 – 2007
Skills
Proficient in Word, Excel, PowerPoint, and Outlook,
•
Excellent with computers (PC, and MAC)
•
Writing, proofreading, and editing
•
Flexible, reliable, and a dedicated worker, who is both detail oriented and highly
•
organized.
Patient, trustworthy, confidential, and self-motivated
•
Outstanding communication skills
•
Works well independently, and as part of a team
•
Strong leadership skills
•
Known for project commitment, follow through, analytical and strategic thinking abilities
•
Able to learn new skills, and adapt in highly stressful and changing environments
•
References available upon request
Contact this candidate