Customer Service Representative
Resume:
TRACY GADSON
WEST PALM BEACH FL
CUSTOMER SERVICE REPRESENTATIVE
* DYNAMIC CUSTOMER SERVICE PROFESSIONAL
*EXPERIENCED IN CALL CENTER SETTINGS
*EXCEL IN LISTENING TO CUSTOMER NEEDS, CREATING
SOLUTIONS THAT PROVIDE VALUE
TO THE CUSTOMER.
Shafritz & Dinkin {leagal asst. }-4/11 TO PRESENT
*RESPOND TO TELEPHONE INQUIIRY OF CALLERS NEEDING TO PAY MEDICAL BILLS
*LISTEN ATTENTIVELY TO CALLER TO HELP RESOLVE DEBT
*BILL MEDICAL INSURANCE ELECTRONCLY
*STRIVE FOR QUICK COMPLINT, ABLE TO THINK QUICKLY OF WAYS TO GET CALLER TO
PAY MEDICAL BILL IN TIMELY MANNER.
WILLIAMS, BABBT & WISMAN {business collection } 10/10-3/11
*RECOMMENDED SOLUTIONS TO DIFFERENT BUSINESSES TO GET BILL RESOLVED
*MEMORIZED THE NEEDS OF BUSINESSES TO MOVE MORE FASTER
*ABILITY TO RESOLVE PROBLEMS ON THE FIRST CALL AN AVOID ESCALATION OF
ISSUES
Allied Interstate {credit card collections} 01/09-01/10
*ASSIS CALLERS WITH BEST WAYS TO GET BILL PAID
*DATA MANAGEMENT
*UPDATE ALL BILLINGSTO CALLER BY MAIL OR EMAIL
*ASSIST WITH NEW EMPLOYER TRAINING
EDUCATION: MCI INSTITUTE OF TECHNOLOGY 10/10 MEDICAL ASST.
SKILLS: CUSTOMER SERVICE, CALL CENTER SERVICE OPERATIONS
COMPLAINT HANDLING/DISPUTE RESOLUTION
DATE ENTRY, RECORDS MANAGEMENT, MUTILINE PHONE USE
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