Technician Active Directory

DAVID L. HAWKINS II

**** ****** ***. *******,** *0643 * *****.********@*****.*** * 331-***-****

SUMMARY

I’m a highly motivated individual with a strong work ethic, capable of multi-tasking while

meeting deadlines. I provide customer and end-user support identifying and resolving technical

issues and concerns.

• Extensive helpdesk level II support

• Ability to work well with others and achieve team goals

• Experience with sever installation and setup including Active Directory

• Extensive Windows environment knowledge

• Proficient with the Symantec Backup Exec 12 and other backup applications

TECHNICAL SKILLS

Help Desk Skills: Setup and deploying mobile devices, provide documentation and training on core

packages, Active Directory

Other: Business Intelligence (BI) tools such as Cognos, Microsoft Visio, Microsoft Office Suite / 365,

Sharepoint

WORK EXPERIENCE

Home Run Inn – McCook IL

IT Specialist 10/2012 to Present

• Provide technical support for office staff.

• Resolving issues such as for mobile device issues, network printing, IP conflicts, FTP

problems, wireless connectivity, etc.

• Setup and provide imaging for all configurations including new software installations and

for all updates.

• Setup new users and resolve any problems with our VOIP.

Smart Technology Services

Consultant 7/2012 – 10/2012

I served as Project Lead on a project replacing 1600 systems at Stroger Hospital. Setup schedule

for deployment, tracked placement including asset tag numbers, and helped deploy. Tasks

included:

• Imaging systems from manufacturer

• Connecting to network and adding to correct AD OU

• Verify printing locations

• Deploy to desktop

The Gale Sayers Research Center

Computer Instructor 5/2011 – 6/2012

• Responsible for creating and instructing curriculum, teaching grammar school students

fundamental computer skills and high school students basics of A+ Certification.

David Hawkins II, Page 2

Edison Learning

IT Technician 6/2009 – 11/2010

• Accountable for the CICS Loomis Primary Academy LAN & WAN

• Responsible for the Helpdesk Ticket Triage district wide

• Monitor the Symantec Center Console district wide

• Provide professional technology development to teachers and administration

• Support and proctor all online assessment tests year round for 600 students

Versomni Inc.

Technician Supervisor 06/2008 - 06/2009

• Create user accounts and Deploy PC’s to all users

• Provide on-site and in home installations

• Provide users with level II support to Versomni clients including:

Sever installation and setup

o

Active Directory installation and set up

o

Ensured exchange mail server functional

o

• Work with remote and VPN access

Tek Systems (Contract Employment)

Help Desk Technician 9/2006 – 5/2008

Career Builder, LLC

• Create New Hire accounts (Active Directory, Office Live, Witness, etc.

• Troubleshoot various applications i.e. Office, E-Fax, Pivotal and Axiom

• Install for all approved software via SMS

• Close fifty problem tickets a day

Desktop Technician - Bank of America

• Contact clients and assist with installing of encryption software for Lockbox

• Resolve issues i.e. password conflicts, firewall issues, trouble viewing Image

o Cd’s, and encryption software

• Uploading the Public Key for sites to verify proper remediation of lockbox

Robert Half Technology (Contract Employment)

Help Desk Technician 12/2003 – 9/2006

Customers included: Seyfarth Shaw Attorneys LLP, MGM Mirage, Insight Corp., Au Bon Pair, Ernst and

Young, Weiss Memorial Hospital

Education: Colorado Technical University, Computer Science

Microhard Tech, Computer Science – certification school: IT SPECIALIST

Illinois State - Business Mgmt

South Dakota State University, Computer Science

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