Customer Service Quality Control
Resume:
Katrina L. Gearhart
**** ****** *** **. *********, Ohio 44646
acefgt@r.postjobfree.com
Professional Experience
NeuroCare Center
Medical Secretary
Greet Patients that enter the establishment, Resolve complaints from patients, File and maintain records,
scheduling appointments, scheduling testing, answering phone system and taking messages and
resolving the matter or directing the call to where it needs to go, Insurance verification, Transmit
correspondence or medical records by mail, email, or fax. Registration, data entry, indexing, as well as
release of medical information.
Burger King
Assistant Manager
04/2004- 8/2008
Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance, Counting of cash drawers, and making bank deposits, inventory control, waste
management, Hiring of staff, staff evaluations, setting goals, labor control, Schedule and receive food and
beverage deliveries, verify content of delivery, stock rotation, scheduling staff hours to meet demand,
Training of employees and shift managers, termination of employees, as well as implementing objectives
for speed of service and customer service.
Heinz Frozen Foods
Labor
5/2000- 4/2004
Ran machines, quality control, packaging, blending of frozen foods to meet demand of line speed, worked
hand jack, repetitive lifting, inspection, rework, and stocking of food into machines.
Marc’s Discount
Cashier/Stock
8/1996- 5/2000
Customer service, stocking of shelves, inventory, running of cardboard compactor, running cash register,
returns, and other job duties as asked.
Education
University of Phoenix
Associates Degree in Business Management
Grade point average 3.9
5/2009-7-2011
University of Phoenix
Bachelor’s Degree in Business Management and Administration
Grade point average 3.4
Skills
Proficient and accurate in scheduling of appointments and testing, answering phones, inventory control,
insurance verification, Proficient in Electronic Health Record, as well as Great customer service skill.
Experience in Microsoft word, excel, and outlook
Reference
Dr. John Andrefsky 330-***-****
Received a letter of recommendation from Dr. Andrefsky
Contact this candidate