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Customer Service High School

Location:
Missouri
Posted:
June 05, 2014

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Resume:

Irfan Faroqui

Goodlettsville, TN

acef9w@r.postjobfree.com - 615-***-****

WORK EXPERIENCE

Academic Professional Scorer

Measurement Inc. - Nashville, TN - December 2011 to Present

Responsibilities

Seasonal Contract based Academic Assessment testing

Responsibilities including

- Review and grading of comprehensive assessment tests, multi State and grade levels

- TN TCAP Teacher Portfolio Project

Skills Used

Adaptability and flexibility for a variety of testing assessment requirements

subject matter knowledge

Percussionist - Student-Apprentice

Self Employeed - Nashville, TN - January 2007 to Present

Pursuit of musical education and career amplified in September 2006. Life focus shifted out of the Human

Resource professional arena into a period of intense music education and apprenticeship, with a performance

focus, beginning in January 2007. Work history during this period will reflect supplemental income/work, on

a contract and short term basis.

Insurance Benefits Analyst

Affinian Group - Randstad Staffing - Franklin, TN - September 2013 to May 2014

Responsibilities

Responsibilities including assessment of a variety of membership insurance programs:

- APP Life Insurance

- HAP Hospitalization Insurance

- Accidental Death and Dismemberment

- Enrollments and Cancellations

- Documentation and enrollment verifications

- Beneficiaries verifications and changes

- Rate adjustments and refunds

- Overview Statements

- Address corrections and changes

Accomplishments

Successfully completed the contract

Skills Used

- Knowledge and understanding of insurance programs and billing requirements

- Assessment of individual case needs

- Ability to communicate with customers of varying sophistication and education concerning insurance needs

- Data and file management

- Data entry

- Office suite, mail merge

Substitute Teacher (4-12)

Metropolitan Nashville Public Schools - Nashville-Davidson, TN - March 2012 to June 2013

Responsibilities

Classroom management and subject tutoring for

- Middle school

- High school

- Employee Number 476561

Skills Used

Leadership

Patience in boundary setting and instruction

Kindly communication of expectations and rules

Juggling,

Co-owner/Operator

Ink Slinger’s Whimsey: Creative Writing Services - Nashville, TN - November 2009 to November 2012

Responsibilities

- Book-keeping, accounts, contract negotiation

- Subject research, author assistance

- Transcription, data entry

- Proof reading

Tutor/Mentor

Huntington Learning Center - Hendersonville, TN - August 2011 to December 2011

Responsibilities

Subject tutoring for

- Elementary / Middle/ High School Math & Sciences

- ACT/ SAT

Drummer, Drum Instructor and Teaching Assistant

Ed Haggard and The Love Drums - Nashville, TN - August 2010 to October 2011

Responsibilities

Lead Djun djun Drummer for Love Drum Performances

Drum Instructor and Teaching Assistant

- University School of Nashville, six and seventh grades

- Casa de Montessori, Bellevue

- Adventure Works, corporate team building workshops – assistant

- Monroe Harding Home for At Risk Youth, Lebanon, TN - drum circle facilitation

Student and Faculty Support Center Representative

TN Board of Regents Online Degree Program & Regents Online Continuing Education - Nashville,

TN - February 2008 to November 2009

Responsibilities

-Telephone Support and assistance for RODP sponsored programs

- Assisting students with diverse needs and levels of systems processes and technical

understanding

- Serving as liaison between faculty and students to resolve online service related issues

- Assisting in RODP site development through comparative assessment of various institutions

www web host layouts, video options and online services

Accomplishments

Successfully completed contract

Human Resources Analyst

Guardian Community Living, - Nashville, TN - October 2007 to February 2008

Responsibilities

- New employee orientation

- Training coordination

- Personnel documentation and maintenance

- Verifying required employee credentials

- Scheduling employee drug testing

- Time-keeping oversight

- Special reports for the operations director

Human Resource Analyst 2

Department of Intellectual and Developmental Disabilities, State of TN -- CLOVER BOTTOM

DEVELOPMENT CENTER - Nashville, TN - April 2006 to September 2007

Formerly the Division of Mental Retardation, State of TN

Responsibilities

- Longevities/leave corrections/restoration of sick-leave/supplemental

- Salary increases/compensation pay

- Time-keeping oversight for 950+ state and temporary employees

- Administrative oversight of Leave for: Administrative/Terminal/Medical Officer on

duty/Military/Jury Duty/FMLA/AIL/BOC/SKBK leave codes

- Employee overtime issues

- Employee reinstatements

- Coordinating Employee suspensions

- Rescinding employee suspensions

- 4th Level grievances/Court ordered employee reinstatements

- Employee Separations/Lump-sum payments, including retirement

- Overseeing 120 day appointments

- Orientation duties include, teaching new employee orientation/NEO classes

(time- keeping, drug/alcohol free workplace)

- Data-capture Set-up, Address change for NEO’s

- Ensure NEO’s receive their first pay-check correctly

- Special reports for the Director, OT hours worked/OT compensation etc.

Additional Training:

Sexual Harassment in the Workplace, Sensitivity and Ethics in the Workplace, Affirmative

Action, HIPPA Compliance, Managing Performance - Supervisor training

Accomplishments

Promotion to Supervisor/Team Lead

Human Resource Analyst

Metro Action Commission, City of Nashville TN - Nashville, TN - October 2005 to October 2006

Responsibilities

-New hire and exit interviewer, new hire orientation

- Random drug testing, background checks, employment verification

- Training coordination

- Personnel documentation compilation and maintenance

- Job fairs representative, recruitment

- Unemployment claims

- FMLA/FLSA, Leave and Disability, Longevity and Worker’s Compensation

Additional Training:

CPR Certified, Defensive Driver, Sexual Harassment in the Workplace

Human Resource Analyst 2

Department of Intellectual and Developmental Disabilities, State of TN - Formerly the Division of Mental

Retardation, State of TN Central Office - Nashville, TN - March 2005 to October 2005

Responsibilities

- DMRS Administrative representative/Coordinator for :

- Division Training and registrations

- Random drug testing, background checks

- Performance evaluations

- Contract employees-Adecco/Temps/Invoice verification

- Affirmative Action Officer in training

- Employee Suggestion Award Program

- Job Fairs Representative, recruiter

- Central Office Fire Warden

- TN State Employees Charitable Fundraising Campaign committee member and coordinator

- Processing longevity/leave adjustments/restoration of sick leave for DMRS central office only

- EEOC documentation review

- New and transfer employee file set up, orientations and document processing

- Photo Id cards and parking tags

- Job notifications and announcement/advertisements

- Interview and non-select letters

- Updating organizational charts

- Time-keeping and Audit for DMRS Central office

- Processing scholarships for DMRS employees

- Travel authorizations/support documentation for entire division

- Some supervisory and training responsibilities for Personnel Techs

- Signing authority on behalf of DMRS Deputy commissioner and Personnel Director

limited signing authority for DMRS Commissioner

Accomplishments

Promotion

Personnel Technician 1 and 2

Department of Intellectual and Developmental Disabilities, State of TN - Formerly the Division of Mental

Retardation, State of TN Central Office - Nashville, TN - Nashville, TN - March 2004 to March 2005

Responsibilities

- Processing Longevity/Leave adjustments/Restoration of Sick Leave

- Time-keeping and audit, Data Capture and audit

- Maintaining employee files, documentation review

- Job Fairs Representative

- New and transfer employee file set up, orientations,

- Photo Id cards, parking tags

- Job notifications and announcements

- Interview, non-select letters and hiring register processing

- 2004 Blood-drive Coordinator, Central Office Fire Warden

- DMRS Representative for State human Resources Conference

- TN State Employees Charitable Fundraising Campaign DMRS-Coordinator

Accomplishments

Promotion,

Human Resources Administrative Assistant

Division of Commerce and Insurance, Personnel Office, State of TN / Adecco Staffing - Nashville,

TN - October 2003 to April 2004

Responsibilities

- New hire document processing

- Document management, inventory and verification

- Employee ID and Parking permits

General office duties,

- Mail Merge- Interview, non-select letters,

- Photocopy

- Filing

- Typing and data entry

- Telephone reception and Employee/Customer Service

Accomplishments

Contract employee to full time permanent hire

Academic Professional Scorer

NCS Pearson - Nashville, TN - September 2002 to July 2003

Responsibilities

Educational Measurement K-12

- Elementary / Middle/ High School Math & Sciences

- ACT/ SAT

Sales Associate

Meijer Inc. - Lansing, MI - July 2001 to September 2002

Responsibilities

Small appliances customer service

Inventory

Stocking shelves

Display set up

Peer Tutor

Oakland University, MI - Rochester, MI - January 2000 to June 2001

Responsibilities

Tutoring - Mathematics, Physics, Chemistry

EDUCATION

Bachelor in Engineering

Osmania University - Hyderabad, Andhra Pradesh

1994 to 1999

SKILLS

Proficient in Windows Vista-8, Word, Excel, Access, Power Point, Mac OS

LINKS

http://www.linkedin.com/pub/irfan-faroqui/98/801/337/

ADDITIONAL INFORMATION

Languages: English, Hindi, Urdu and Telugu

Interests: Yoga, Juggling, Inline Skating, Table Tennis, Hiking, Scrabble, Cooking, Classic Literature, Puzzles,

Crossword



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