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Customer Service Manager

Location:
Arizona City, AZ, 85123
Posted:
June 05, 2014

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Resume:

Eugene D. Meyer

AREAS OF Relationship Management

EXPERTISE Strategic Vision

New Business Development

Leading & Developing Teams

Forming Strategic Alliances

Growing Revenue & Profit

Project Implementation

Experience in Lean / continuous improvement / Kaizen / 5-S

environments..

Experience Academy Sports & Outdoors

2013

Receiving Associate- Hunting & Fishing Department

Cabela's Worlds Foremost Outfitter Rogers, AR

2012

Optics Outfitter

Providing sales and customer service within the Optics

department while working closely with other Outfitters

building a Team atmosphere.

Tech Group Tempe,

AZ 2006-2009

Production Supervisor II

The Tech group is an FDA registered, 9001/9002/14001/13485

ISO certified, EN46002 and c GMP compliant. Our focus

is on high volume, tight tolerance components.

Managed hourly employee's in a Medical Device clean

room.

Supervised two injection molding class 7 and 8 clean rooms

including the pad printing department.

Ensure on time production schedules with zero defects.

Focus on Lean Manufacturing, kaizens, and 5S while

building a Team effort.

Training / working with employees on documentation

accuracy.

Implementation of Kaizens and 5S programs to employees.

Top Seal Corporation/ Drug Plastics Phoenix, AZ

1996-2005

Production Manager/Plant Manager

Managed all departments in the manufacturing facility (

Injection molding, lining, printing, maintenance,

tooling, quality, shipping and receiving, office,

scheduling ) including working closely with customer

service and sales. Top Seal is a FDA orientated facility

producing 6 million plus closures per day. C GMP

compliant.

Managed plant, ensured safety, good quality and on time

deliveries.

Scheduled the plant daily, maintained staffing and

followed up on Human Resource issues, employee reviews,

purchasing, maintenance of building and equipment,

tooling, quality, warehousing, lining departments and all

functions of the plant operation.

Building Teams / Lean Manufacturing / 5S.

Maintained daily production meetings and monthly employee

meetings along with Quarterly c GMP classes, employee

Quality classes.

Top Seal Corporation Phoenix, AZ

1987-1996

Production Supervisor

Supervised a shift of hourly employee's in a high volume

closure manufacturing facility. Worked closely with

customer service, quality, production, lining, tooling,

maintenance and the warehouse departments on providing

excellent quality and meeting delivery dates.

Maintained the processes on all molding machines and

lining machines.

Performed maintenance repairs on molding machines and

secondary equipment.

Performed insert changes and repairs to molds.

Handled employee monthly and annual reviews.

Sheller Globe Engineered Polymers Casa Grande, AZ

1984-1987

Molding Superintendent

Worked closely with Quality Control, Engineering, Tool

Shop, Maintenance, Shipping and Scheduling maintaining

good quality and high efficiency to meet shipping

schedules.

Responsible for managing the Molding and Assembly

Departments, all three shifts. Staffing consisted of

three Supervisors, three Technicians, three process

engineers, three Material Handlers, three Leads, three

Relief Operators, forty -two Press Operators, ten Assembly

personnel, and seven Maintenance personnel.

Worked with customers to improve product line and

productivity.

Handled Human Resource issues, including hiring, reviews,

termination, coaching and counseling.

Worked with Cincinnati Milacron up to 1000 ton.

Springfield and Williams White foam injections machines.

Huge focus on proper use of B.O.M.'S

Implemented Inventory control system.

NORWESCO Inc. Belle Plaine, MN

1972-1884

Production Manager

Managed molding department for all three shifts, thirty-

five molding machines.

Responsible for all production personnel, a staff of

fifty- six employees.

Worked closely with Quality Control and Engineering to

maintain good efficiencies and quality.

Worked with customers to improve product and productivity.

Handled Human Resource issues, including hiring, reviews,

termination, coaching and counseling.

Implemented Inventory control system.

Work with Reed Prentice up to 500 Ton, 300 Ton Cincinnati

Milacron's, Van Dorn's, Lombard's, Natco's and Ingles.

Worked with Resins suppliers on testing of new / different

grades of resins. Suppliers such as GE, Mobay, Borg

Warner, Dupont etc:

Education

12 Years - Graduated, Belle Plaine, MN High School.

"Basic Supervision" Seminar.

"Principles of Time Study" Course.

"Fundamentals of Management for New Supervisors" -St.

Cloud State University.

"Principles of Work Simplification" Course

"Problem Management" Course - Hennepin Technical Center.

"Successfully Working with People" Seminar.

"Multiple Priorities" Seminar.

Customer Service Course

References Joe Yates - 480-***-**** - Senior Process Engineer, Tech Group

Jim Mistal - 480-***-**** - Quality Manager, CLC

Engineering

Steve Rice - 602-***-**** - Lab Director, Arizona

Public Service

Fred Schutter - 602-***-**** - Operations Manager,

Tech Group

Dan Mossberg - 480- 557-9556 - GT Advanced

Technologies

11151 W Cove DR Arizona City AZ. 85123

480-***-**** Cell

acef9a@r.postjobfree.com



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