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Customer Service Human Resources

Location:
Yarmouth, ME
Posted:
June 05, 2014

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Resume:

Victoria Hoyle, MBA

P.O. Box ***, Yarmouth, ME **096 - 207-***-**** 207-***-**** cell - acef6x@r.postjobfree.com

Profile

Conscientious, motivated, team player with extensive executive management support experience. Professional character

acting with focus and determination; driven toward the acquisition to advance and grow the mission of the corporation.

Key Skills

Customer Service Logistics Problem Solving

Meeting Support Multi-Tasking Budget Preparation and Monitoring

Communication Flexibility Attention to Detail

Work History

2014 – Present Bonney Staffing

Mid Coast Hospital (Last assignment ended 5/9)

Human Resources Assistant

Assist the Human Resources Department with the processing of applications, referrals,

employee communications-benefits and other office support responsibilities.

2012 – 2013 RSU 12, Wiscasset, ME

Substitute Teacher

Elementary, Middle and High Schools, all subjects including Special Education.

2012 - 2013 Robert Half International

Mid Coast Mental Health Center, Rockland, ME

Office Manager

Responsible for the supervision of the Administrative Team in support of the psychiatrists and

clinicians. (Temporary position – completed.)

Maine Community Action Association, Augusta, ME

2009 – 2011

Project and Resource Development Manager

Responsible for developing the process and leading the allocation of $2.4 million to Maine residents

impacted by the 2008 Patriot’s Day Storm. (For more information, please see

http://www.mainecommunityaction.org/mcaa-initiatives/storm-recovery-of-2008)

Coordinated statewide interaction among Maine’s 10 Community Action programs in response to

programs and initiatives impacting low-income populations, including the Affordable Care Act.

(Grant funded contractual agreement – completed)

Wiscasset School Department / RSU # 12, Wiscasset, ME

2009

Extended School Year Services (ESY)

Provided 60 hours of instruction to a special needs child that resulted in increased academic skills and

literacy. (Temporary summer contract – completed.)

Bridges of Maine, Gray, ME

2009

Program Coordinator/Direct Support Provider (DSP)

Provided in-home support and community integration skills to a child with special needs

resulting in his ability to read, increased social development and setting him on the path to

a future of independent or semi-independent living. Continue to work with this child on a n as

needed basis.

HealthReach Community Health Centers, Waterville, ME

2008-2009

Patient Services Representative

Provided customer service to patients ranging from intake to check out in a rural health

clinic utilizing EMR software.

United Way of Mid Coast Maine, Bath, ME

2007

Loaned Executive

Assisted United Way Staff with fundraising during their fall 2007 campaign.

(Temporary position – completed.)

AmeriCorps VISTA Volunteer, Bath, ME

2006 -2007

Habitat for Humanity / 7 Rivers Maine

Family and Volunteer Services Coordinator

Coordinated the process for application and support of families applying for and receiving a Habitat for

Humanity home. Responsible for volunteer recruitment and management. Developed an agency-wide

programmatic audit at the request of the Executive Director and Board Treasurer.

(One-year contract / commitment – completed.)

Fresno County Economic Opportunities Commission, Fresno, CA

1998 – 2006

Special Projects Coordinator to the Executive Director

Responsible for the oversight of specific initiatives, projects and programs related to childcare, education,

youth services community and economic development, housing, and emergency assistance. Primary

duties included grant writing and monitoring, facilitating the activities of committees and task forces,

and program/project management.

Education

Southern New Hampshire University, Brunswick, ME May, 2010

Global MBA

California State University, Fresno, CA May, 1982

Bachelor of Science Degree - Child Development

Fresno Pacific University, Fresno, CA June, 1980

Associates Degree - Spanish

Professional Certifications

Certified Community Action Professional, (C.C.A.P.) 2011-2015

Maine Education Technician III 2014-2019

Volunteer / Travel / International Experience

South Korean English Teacher and Montessori Pre-School Director 1995 – 1997

Taught English to all ages as well as provided teacher training to public school teachers.

Wrote English as a Second Language (ESL) handbooks for American and Canadian teachers.

Early Childhood Specialist for the Republic of the Marshall Islands 1991-1993

With the Secretary of Education, developed the curricula for the 1st – 3rd grades and trained

the teachers of the Republic’s 76 schools on the use of the curricula.

Peace Corps Training Administrator 1986

Administrator of training for incoming Peace Corps Volunteers for four programs, Math/Science,

TEFL, Vocational Education Teachers and Bee Keepers.

Peace Corps Volunteer 1984 – 1986

Taught English language and literature to high school students in Cameroon, Africa.



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