IT Support Engineer/Analyst

G reg Weaver

***** ********* **., *******, ** ***14-6079

574-***-**** g ***@***************.***

Summa ry of Qualifications:

Wide ranging experience in I.T. Support, encompassing user-level to full, department wide device management,

as well as application and networking consulting/troubleshooting. In depth familiarity with both Apple (through

Mavericks), and PC (through windows 8.x) computing platforms as well as mobile devices (customized Android,

B lackBerry, and iOS smart phones and tablets with email/calendaring sync, VPNs, etc.). Industry familiarity

i ncludes higher education and small business, data storage and handling, industry best practices for IT security

a t the user/workgroup level. Enterprise level administration experience includes Microsoft Active Directory,

SMS, SCCM, SC, SCEP, and Exchange, as well as Google (Gmail/calendar/apps), cloud data storage, Apple

management tools such as Profile Manager, Configurator, Quest and ARD, and PCI/CCSP, and Point of Sale

experience. I have a strong consultative background.

Working Experience:

University of Notre Dame Notre

Dame, Indiana

I T Support Engineer/Analyst, 2002-Cur rent

• P rovide comprehensive, workstation/laptop, network, and project support for staff and administrators of

both academic (College of Arts & Letters) and business (Athletics Department) units at the University of

Notre Dame

• P rovide on-site and project support for head coaches, assistant coaches, and full coaching staffs of all 26

Varsity and Olympic Sports, University Officers, College Deans, Directors, and the UND Athletics

D irector and his staff

• Develop and deploy Department wide Windows and Macintosh OS images

• T roubleshoot and repair OS, application, network, and hardware problems

• Configure, deploy, manage, and support all departmental mobile devices (Android, Blackberry, iOS)

• Consulted with departments to select and implement I.T. solutions to meet specific business/academic

objectives or to streamline workflow processes

• E nterprise level administrator (Active Directory, SMS, SCCM, SC, SCEP, Q UEST) for over 1200 devices

• Server management, both physical hardware and VM slices

• M anage PoS Systems and PCI/CCSP (including secure credit card processing machines for the ND Ticket

Office) environments

• Assisted and directed the work (proactive and reactive) f low of my two departmental colleagues

Achievements

o Determined secure configuration and subsequently deployed and managed over 120 iPads for the

N D Football team to use for Game Film and Playbook viewing

o Received commendation for response to the Departmental wide MSBlaster virus attack

University of Notre Dame Notre

Dame, Indiana

T echnical Support Consultant/Analyst I I, 1999-2002

• Level 1 & 2 customer service support for faculty, staff, and students

• Provide document and acceptance testing for new products

• Develop new solutions to help fellow team members

• New employee mentoring

Achievements

o Developed a duty rotation system that allowed for increased efficiency both on incoming calls

and follow up responses

Olympus Health & Fitness Center s

Lexington Park, Maryland

General Manager, 1994-1999

• Recruited to restructure a small group of (3) national fitness facilities with as yet unrealized earnings

potential

Achievements

o Sales increased by 40% and profits by over 25% within 9 months of my assuming control and I

sustained that success during my tenure

o I was personally responsible for 70% of membership sales in the central club while managing the

staffing, marketing, advertising, retail sales, and inventory functions for the group

Wall to Wall Sound & Video

S tate College, Pennsylvania

Sales Manager/Corporate T rainer, 1986-1994

• Recruited to manage sales in a $350 million per annum mass merchant chain retail operation

• My location grossed in the top ten chain-wide every month during my tenure

Achievements

o Promoted to corporate product and sales t rainer after successfully developing and assuming that

role in my for 13-store region

o Set sales records throughout a 108-store chain for highest written sales per hour,.

o Recognized for highest percent of extended warranty sales

o First member of the Million Dollar Sales Club

Technical Writer/Columnist/Magazine Editor, 1988-Current

• Technical articles, instruction and owner’s manuals, as well as marketing and promotional materials for

t he consumer electronics industry

• Hardware and software evaluations (product and music reviews), as well as monthly columns for

n umerous print and online publications

• Contributing Editor of several Print and Online Consumer Electronics magazines

Achievements

o International Consumer Electronics Association selected me to judge the

I nternational I nnovations Design and Engineering Awards, specifically in the H igh Performance

A udio category, four years running (2009-12)

o Numerous papers selected as seminal publications in the Consumer Electronics Industry

E ducation

• Punxsutawney Area Senior High School: Diploma in Scientific/College Prep course work

• Control Data Institute: Honors Certificate: Digital Electronics

• Productivity Point (Signal Learning Center): Microsoft Certified System Administrator ( MCSA ) t rack

Other relevant skills:

• Adobe Creative Suites (CS.X and CC), DynamicForms, Crystal Reports, Filemaker Pro, VMWare

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