Customer Service Manager

Jacob Paradis

Maintenance Manager - C & S Wholesale Grocers

*** ******** ** - *********, ** 01085

********@****.*** - 413-***-****

• To relocate to Salem/Keizer Oregon and join an exciting team, where I can obtain new skills and

work with a great group of people, while helping to implement process and procedures that

make the company a great success.

WORK EXPERIENCE

Maintenance Manager

C & S Wholesale Grocers - Westfield, MA - November 2008 to Present

Conduct weekly payroll, promote team synergy, scheduling, in charge of fire suppression

system, SOP creation, in-house IT, repair and maintain equipment, parts ordering, work with and schedule

contractors, general maintenance, welding, plumbing, electrical repair, fabrication,

capital expenditure selection, maintain department budget, responsible for 6S sanitation

program for entire region, reduced replacement part cost on a continuous basis.

Key Achievements:

• Reduced downtime of service equipment, resulting in increased employee productivity.

• Successfully implemented companywide SOP's on fire suppression service and operation.

• Reduced annual contractor cost by providing better training to personnel.

• Reduced outside contractor cost by programming mechanical equipment in house.

• Selected by Senior Regional Director to run 6S sanitation program for region.

Team Leader Customer Service

Lowes - Albuquerque, NM - December 2007 to November 2008

Provide customer service, scheduling, conduct cash drawer audits, close and open store, deal with customer

escalations, work to improve team structure.

Key Achievements:

• Selected for management team based on department performance.

• Continually increased department sales.

Assistant General Manager

New Mexico Sports and Wellness - Albuquerque, NM - October 2006 to December 2007

Manage Personnel in seven departments, conduct audits of all departments, scheduling, conduct

weekly payroll, complete and deliver deposits for club, provide excellent customer service,

schedule member events.

Key Achievements:

• Increased member retention by creating a much desired area for children.

• Was chosen to become Assistant General Manager within first 3 months of employment.

Department Lead (Wireless)

Best Buy - Albuquerque, NM - July 2002 to September 2006

Manage personnel in department, ensure department met store goals, conduct inventory of department,

provide customer service, set up store displays, cross-trained in all departments.

Key Achievements:

• Selected to become department lead within 3 months of employment.

Heavy Wheeled Vehicle Mechanic

Albuquerque, NM - November 2001 to September 2006

Maintain and operate all equipment, possess and maintain military bearing, squad leader, combat

operations.

Key Achievements:

• Selected to be squad leader throughout Advanced Individual Training.

• Army Commendation Medal

• National Defense Service Medal

• Global War on Terrorism Expeditionary Medal

• Global War on Terrorism Service Medal

• Meritorious Unit Citation

• Iraq Campaign Medal

• Army Service Ribbon

• Armed Forces Reserve Medal

• Drivers Badge

• Mechanics Madge

• Expert Grenades man Medal

• Sharp-Shooter Medal

EDUCATION

Holyoke Community College - Holyoke, MA

August 2011 to December 2013

Diploma

Manzano High School - Albuquerque, NM

May 2001

ADDITIONAL INFORMATION

Skills

• Excellent customer service skills, hard worker, skilled trouble shooter, mechanical aptitude,

proficient in MS office, software installation and deployment, hardware installation, resourceful

with a knack for troubleshooting, budgetary management, cost saving analysis, warehouse

maintenance management, multi-tasking, knowledge based decision making, spread sheet

creation, continual warehouse quality improvement, fabrication technician, welding, electrical

troubleshooting, plumbing, warehouse grounds management, inventory management, fire

suppression service and repair.

Contact this candidate