Management
Resume:
Julie A. Michaels
Okeechobee, FL. 34974
**********@******.***
Objective
To obtain a position utilizing my extensive management skills, ability to work un-supervised, attention to detail skills and training
experience as well as my expertise in developing procedures, providing customer service and supervising employees.
Professional Summary
8+ years of managerial experience in various fields, including technical, mobile home parks, and office personnel throughout the United
States. Skilled trainer with a master’s certificate in Project Management and over 10 years of experience training internal and external
customers on software, equipment use and maintenance, and processes and procedures. Led training sessions for up to 39 people using
hands-on teaching and conference calls as well as handouts and training manuals. Demonstrated ability to supervise more than 35 field
service technicians and provide training on how to build, troubleshoot, and repair systems at customer locations and provided training to
off-site trainers. Accomplished at training management staff from large corporations including Cheesecake Factory, McDonalds, Taco
Bell, and Carrols Corp. on Cash Management System. Proven ability to develop product training materials and conduct product training
for Sales, Customer Service, and external partners and vendors as well as to demonstrate products to customers, write “How to”
instructions, document processes and procedures, create internal training documents and training manuals, and design and execute
customer surveys.
Experience
Stewart Development LLC. Mesa, AZ. 11/2013 – 5/2014
Community Manager
Manage 195 Space 55+ Manufactured Housing Community.
Monthly Rent collection
Discuss and rectify park residence issues
Enforce park rules and regulations
Maintain social media sites for Park
Update park website daily
Maintain park inventory
Maintain monthly rental, housing, and sales spreadsheets
Update monthly billing
Approve all invoices for payment
Obtain insurance for park owned homes and vehicles
Purchase supplies, uniforms and any needed amenities for the park
Provide Accountant with weekly invoice/check requests
Maintain set amount of petty cash weekly
Provide monthly projection sheets to owner
Schedule termite inspections and sprays for home
Schedule monthly street sweeper
Do daily deposits at bank
Maintain weekly sales reports for Sale Manager
Provide sales support for park
Sell park owned homes in park
Process/bill monthly meter reads
GARDA Cash Logistics Inc., Florida, 08/2000 – 01/2013
The second largest armored car company in the United States, providing lines of service such as cash management, cash in transit, even
exchange, check imaging, and same day credit.
Product Specialist (08/2000 – 01/2013)
Provided phone and/or on-site training of check imaging procedure and software; CashLink equipment use, processes, and
procedures; and Cash Management System (CMS) equipment, operation, and programming.
Trained internal and external customers and upper and lower management from large corporations including Cheesecake
Factory, McDonalds, Taco Bell, and Carrols Corp.
Launched products to customers by working with written product launch/conversion plans, presenting recommendations to
senior management, providing troubleshooting processes and procedures, developing product training materials, and conducting
product training for Sales, Customer Service, and external partners and vendors as well as demonstrating products to customers
and visiting key accounts to assist with new product implementation and conversion.
Wrote “How to” sheets on proper procedures to remove cash from Garda’s CMS.
Instructed up to 4 external bank clients including Bank of America (BofA), TD Bank, East West Bank, and Union Bank
simultaneously by phone on imaging usage.
Coached sessions of 20 internal staff on proper scanning procedures including researching missing items, item scanning history,
and retrievable information available from scanning software; taught how to decipher and conduct research.
Prepared and trained 35 internal technicians to build, troubleshoot, and repair main Garda systems.
Guided and trained external store personnel and district managers for customers including Pollo Tropical, Taco Cabana, Burger
King, McDonalds, Exxons, Chevrons, and Texas Roadhouse on how to operate CMS and Smart Safe systems, perform
preventative maintenance, enter personnel into systems, execute an armored car function, and read and interpret system reports.
Led up to 39 people in 1-3 hour training sessions using hands-on methods and conference calls as well as handouts created in
Microsoft Word and Excel and training manuals created in PowerPoint.
Developed Cash Management Operations Guide, internal Troubleshooting Guide, ACK2 step-by-step instructions, and internal
training documents for technicians.
Coordinated software setup for check imaging between IT department and software vendors, implemented image scanning at all
Garda facilities throughout US, and maintained and submitted monthly check image billing for all Garda vaults.
Oversaw monthly check imaging growth statistics and submitted results to senior management.
Managed large ATM conversions in regions throughout the US and coordinated testing between software vendors and national
banks.
Spearheaded customer rollouts of CashLink equipment, armored car services, and cash vault services for new customers.
Coordinated with internal IT staff to set up imaging, oversee implementation, and provide access to personnel for each branch.
Collaborated with Operations by traveling to sites to train the trainers on the “how-tos” of the vendor image software.
Field Service Supervisor, CashLink (02/2001 – 09/2007)
Supervised and mentored more than 35 field service technicians including interviewing and hiring new field service technicians,
writing semi-annual and annual reviews, and training technicians how to build, troubleshoot, and repair systems at customer
locations.
Created customer survey and surveyed over 50 customers by phone and at various customer locations.
Coordinated and scheduled CMS installation with customers and project managers.
Collaborated with onsite manager to identify desired CMS machine location and determine whether location was safe for
armored personnel to access the money.
Diagnosed and repaired issues with CMS and Cash Deposit Systems (CDS) at customer locations by phone.
Oversaw inventory control and maintenance for all service vehicles nationwide.
Skills
Microsoft Word, Excel
Education and Training
Villanova University, Florida
Master’s Certificate in Project Management
ITT Technical Institute, Indianapolis, Indiana
Coursework in EET
U.S. Navy Teletype School, San Diego, California
Graduate
Jim Thorpe Vocational Technical School, Jim Thorpe, Pennsylvania
Diploma in Computer Programming
References available upon request
Contact this candidate