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Customer Service Sales

Location:
United States
Posted:
June 05, 2014

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Brandon Jon Westover

PO Box ****** Coronado, CA *2178-1932 (619) ***-**** acef0j@r.postjobfree.com

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Highly Skilled and Experienced Information Security Professional, with over ten

Overview years of progressing experience and responsibility in the Private, Public, and

Government Sectors, in search of a position as a Network / Systems Engineer

Active DOD SECRET

or similar area of responsibility in the San Diego, California area.

Security Clearance

Summary of Qualifications

Experience in Medical,

Legal, Retail, and Experience working in SAS70, SOX, and DOD compliant data centers

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DOD environments

Expert knowledge of Microsoft SharePoint Administration and Development

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Extensive experience in virtualized server environments, utilizing VMWare

Excellent Network, l

ESXi, Microsoft Virtual Server, and Microsoft Hyper-V

Hardware, & Software

Troubleshooting Skills Experience setting up and managing SANs and SAN LUNs

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Experience with Cisco, Juniper, and Sonic Wall Networking Equipment

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Quick and Eager to

Expert knowledge of all aspects of Microsoft Windows based networks,

learn new things l

including Infrastructure Design, Upgrades, Migrations, and Administration

Friendly, Energetic,

Experience with Novell based networks utilizing Netware and Group Wise

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Efficient, and Prompt

Experience with Unix, Linux, BSD, and Macintosh operating systems

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Certifications Experience creating, implementing, and strengthening Group Policy Objects

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IIS, DNS, DHCP, WINS, Active Directory, RAID, WSUS, SCOM knowledge

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CompTIA Security+ Experience with Microsoft Exchange Administration and migrations

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March 2011

Experience with Dell, HP, and IBM Servers, Workstations, and Thin Clients

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MCTS / MCITP Capable of managing Citrix and Microsoft Terminal Services Environments

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SharePoint 2013 Familiar with most versions of Symantec Backup Exec and Microsoft DPM

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((In Progress))

Experience with Symantec, McAfee, and Trend Micro Anti Virus Solutions

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Working knowledge of SQL Database Administration and Reporting

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Education

Experience with Great Plains, CRM, and Business Portal administration

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UCSD Extension Familiar with JIRA, Microsoft CRM, SCSM, and Remedy ticketing systems

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La Jolla, CA 92093 Proficient with all Microsoft Office Applications, including Word, Excel, Power

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SharePoint II Point, Outlook, Project, Publisher, Visio, Info Path, and SharePoint Designer

Advanced Solution Experience writing Standard Operating Procedures and providing training

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Deployment

Summarized Employment History

December 2009

Cubic Corporation SharePoint Administrator / Developer

UCSD Extension

San Diego, CA 92123 July 2012 – April 2014

La Jolla, CA 92093

SharePoint I Salient Federal Solutions SharePoint Administrator (USMC Contractor)

The Essentials Camp Pendleton, CA 92055 July 2010 – June 2012

August 2009

Integrasys, Inc. Systems Engineer (US Navy Contractor)

Coronado, CA 92135 December 2008 – March 2010

ITT Tech Institute

LAN Solutions, LLC (Field) Network / Systems Engineer

San Diego, CA 92123

San Diego, CA 92121 July 2008 – October 2008

BS in Information

Rose Business Solutions Systems Administrator

Systems Security

San Diego, CA 92130 November 2007 – June 2008

December 2007

Printable Technologies Technical Support Specialist

SD Mesa College Solana Beach, CA 92075 February 2007 – October 2007

San Diego, CA 92111

Sony Electronics Vaio Technical Support Specialist

AS in Computer and San Diego, CA 92127 July 2006 – January 2007

Info Sciences

World Link Integration POS Systems Technician (Petco Contractor)

December 2003

Irvine, CA 92618 April 2006 – July 2006

Boy Scouts of America Radio Shack Assistant Manager

Kingman, AZ 86401 Del Mar, CA 92014 May 2005 – March 2006

Eagle Scout San Diego Mesa College Network Technician (Work Study)

May 1996 San Diego, CA 92111 August 2002 – July 2003

Available for Full-Time and Contract Assignments Professional and Personal References Available Upon Request

Detailed Employment History:

07/2012 – 04/2014 Cubic Corporation San Diego, CA 92123

SharePoint Administrator / Developer

Held an Active Secret Security Clearance

Responsible for all things SharePoint within the world-wide organization

Participated in 24/7 on call rotation, ensuring 99% uptime of all systems

Provided support to Sales, Marketing and Engineering teams for sales proposals and demonstrations

Acted as tier 3 support for SharePoint, SCSM, and SCOrch throughout the organization

Performed monitoring and maintenance of SharePoint, SQL, SCSM, WSUS, SCOrch, and VMWare

Created new VMWare Template that was locked down to DISA (Defense Information Systems Agency)

STIG’s (Security Template Implementation Guides) to use as a base for new SharePoint servers

Planned, designed, built and configured a SharePoint 2010 Server Farm from the ground up for use as a

Corporate Intranet within the organization

Planned, designed, built and configured a SharePoint 2010 Server Farm from the ground up for use as

an external-facing file sharing and collaboration tool between Cubic and subcontractors

Installed and configured the SharePoint Management Pack on SolarWinds for SharePoint monitoring

Created custom SharePoint Alternate Access Mappings and modified DNS entries to correspond

Configured CoyotePoint and NetScaler devices for SharePoint load-balancing

Installed and configured McAfee ePO on all SharePoint servers for antivirus protection

Configured SharePoint to use MetaLogix StoragePoint for Remote Blob Storage

Configured SharePoint to use MetaLogix ControlPoint for governance and monitoring

Performed integration of SCSM, SCOrch, and SCCM with SharePoint

Maintained software library and license keys for all software installed on SharePoint Servers

Created and maintained SOP’s (Standard Operating Procedures) for all SharePoint Servers

Created and maintained Microsoft Visio diagrams detailing the SharePoint Server Farm environments

Scheduled and performed routine hardware and software maintenance on all SharePoint Servers

Performed regular backups and test restores of SQL databases and SharePoint Site Collection data

Performed constant monitoring of System Performance, Disk Usage, Antivirus and Backup Solutions

Ensured that all SharePoint Servers had all applicable updates from WSUS and current virus definitions

Used SharePoint Designer 2010 to build and customize SharePoint sites to meet user needs

Built custom electronic forms using InfoPath Designer and K2 Forms

Utilized SharePoint Designer and Nintex to create complex workflows for form and document routing

Worked with Development Team to create custom SharePoint solutions and SCOrch RunBooks

Used PerformancePoint to create custom Dashboards for use throughout the organization

Utilized MetaLogix ContentMatrix to move data and solutions from DEV to TEST to Production

Created custom web parts and web based applications using HTML, Java Script, and VB.NET

Held regularly scheduled SharePoint classes for users throughout the organization

Attended training and sales seminars provided by hardware and software vendors as requested

Submitted hardware, software, and networking purchase recommendations and requests

Negotiated the purchase of software directly with vendors, saving the organization over $35,000

07/2010–06/2012 Salient Federal Solutions Camp Pendleton, CA 92055

SharePoint Administrator (US Marine Corps Contractor)

Provided onsite contractor support to I MEF (I Marine Expeditionary Force) at Camp Pendleton

Held an Active Secret Security Clearance and worked in an OSS (Open Secret Storage) facility

Ensured that all I MEF (I Marine Expeditionary Force) SharePoint Servers were in compliance with

MCNOSC (Marine Corps Network and Operations Security Command) security mandates and DISA

(Defense Information Systems Agency) STIG (Security Template Implementation Guide) requirements

Planned, designed, built and configured a SharePoint 2010 Server Farm from the ground up

Installed, configured and maintained NetApp FAS 250, ***, ****, and 2040 Network Storage Filers

Migrated all data from a single WSS 3.0 server to newly built SharePoint 2010 environment

Maintained software library and license keys for all software installed on I MEF SharePoint Servers

Created and maintained SOP’s (Standard Operating Procedures) for all I MEF SharePoint Servers

Created and maintained Microsoft Visio diagrams detailing the SharePoint Server Farm environments

Administered SharePoint Site Collections on Unclassified (NIPRNET) and Classified (SIPRNET and

CENRIXS-ISAF) networks for I Marine Expeditionary Force Garrison and Forward-Deployed units

Responsible for maintenance and upkeep of Unclassified (NIPRNET) and Classified (SIPRNET) Servers

Scheduled and performed routine hardware and software maintenance on all I MEF SharePoint Servers

Performed regular backups and test restores of SQL databases and SharePoint Site Collection data

Performed constant monitoring of System Performance, Disk Usage, Antivirus and Backup Solutions

Ensured that all SharePoint Servers had all applicable updates from WSUS and current virus definitions

Planned, tested, and implemented a GPO (Group Policy Object) that added I MEF SharePoint web

addresses to Internet Explorer Local Intranet Sites of all I MEF SIPRNET workstations

Used SharePoint Designer 2007 and 2010 to build and customize SharePoint sites to meet user needs

Created custom web parts and web based applications using HTML, Java Script, and VB.NET

Held regularly scheduled SharePoint classes for the I MEF ISC’s (Information Systems Coordinators)

Provided SharePoint training to users throughout I Marine Expeditionary Force as needed

Provided support to SharePoint Administrators of I MEF MSC’s (Major Subordinate Commands)

Provided assistance to Help Desk, Maintenance, Server, and Network Teams as requested

Attended regular briefings with I MEF IMO (Information Management Officer) and ISMO (Information

Systems Management officer) to provide SharePoint server status, issues, and recommendations

Attended training and sales seminars provided by hardware and software vendors as requested

Submitted hardware, software, and networking purchase recommendations and requests

12/2008–03/2010 Integrasys, Inc. Coronado, CA 92135

Systems Engineer (US Navy Contractor)

Provided onsite contractor support to the Emergency Operations Center at Naval Air Station North Island

Held an Active Secret Security Clearance and worked in an OSS (Open Secret Storage) facility

Responsible for maintenance and upkeep of complex networked audio / video equipment

Scheduled and performed routine preventative maintenance on all audio/video and network equipment

Worked with Anti-Terrorism Force Protection (ATFP) support teams to ensure 100 percent uptime

Managed workstation computers, servers, routers, switches, and cabling on Unclassified (NIPRNET),

Classified (SIPRNET), and Public Safety networks in a high availability mission critical environment

Maintained Active Directory user accounts and Exchange mailboxes on the Public Safety Network

Monitored and maintained Joint Perimeter Surveillance Command and Control (JPSC2) system

Provided support to EOC personnel (including Commanding Officer, Executive Officer, Legal Officer,

Security Officer, Emergency Mgmt Officer) for after-hours training events and real world crisis situations

Developed and maintained Standard Operating Procedures for all equipment in the NASNI EOC

Made hardware, software and networking recommendations and procurement requests

Served as Assistant Security Manager in a US Navy Open Secret Storage (OSS) facility

Monitored CCTV surveillance system, reporting all abnormalities to Security Manager and Base Police

Used JPAS to ensure that all visitors held an active and valid Security Clearance of Secret or above

Maintained inventory of all Cryptographic keys, SIPRNET Hard Drives and other classified material

Updated Cryptographic keys for secure video teleconference equipment on a monthly basis

Performed monthly combination and lock changes to all doors and safes within the OSS facility

Built and maintained Microsoft SharePoint intranet websites for Commander Navy Installations

Command (CNIC) N6 (Information Technology) and N7 (Training and Readiness) Departments

Used SharePoint Designer 2007 to build and customize SharePoint sites to meet client requirements

Created custom web parts and web based applications using HTML, Java Script, and VB.NET

Utilized Coras Works to pull data from multiple sources into centralized SharePoint lists, web and sites

Created and maintained custom workflows for data input automation utilizing Microsoft InfoPath

Provided SharePoint training and technical assistance to IT team and end users within CNIC

07/2008 – 10/2008 LAN Solutions, LLC San Diego, CA 92121

(Field) Systems Engineer

Provided outsourced IT Consultant Services to medical clinics, dental offices, law firms, and small

businesses throughout San Diego County, Orange County, and Southern Los Angeles County

Acted as Systems Administrator and Network Systems Engineer to 50+ LAN Solutions client companies

Managed every aspect of client networks, including Active Directory, Exchange, SharePoint, SQL, Web

Servers, routers, switches, firewalls, software and license management, and technical support

Made hardware, software, and networking recommendations and procurement requests to clients

Involved in planning, designing, and building Active Directory networks from the ground up

Setup and maintained Active Directory user accounts and Exchange mailboxes for all users

Planned, implemented, and tightened Group Policy Objects as needed within client networks

Managed Small Business Server 2003, Server 2003, and Server 2008 Active Directory based networks

Managed Novell based networks with GroupWise mail and document management systems

Managed Linux (Red Hat, Ubuntu, Fedora) web, application, and file storage servers

Managed BSD servers running NAGIOS for network performance monitoring

Deployed, managed, and maintained Citrix and Terminal Services network environments

Configured RPC over HTTP, OWA, and POP email access for remote mail access

Installed and maintained Symantec Backup Exec 8 – 12d and Microsoft DPM on client networks

Setup, configured, and maintained WSUS, ensuring that updates are pushed out as required

Managed Symantec, Trend Micro, McAfee, and Computer Associates corporate antivirus solutions

Deployed and setup SharePoint Servers and assisted with initial build out of lists, web parts, and sites

Used SharePoint Designer 2007 to build and customize SharePoint sites to meet client requirements

Created custom web parts and web based applications using HTML, Java Script, and VB.NET

Created and maintained custom workflows for data input automation utilizing Microsoft InfoPath

Setup and maintained BlackBerry, Windows Mobile, and IPhone devices for network connectivity

Configured and maintained Cisco PIX and ASA, Sonic Wall, and Watch Guard firewalls

Involved in several migrations of mail stores from Microsoft Exchange 2003 to Exchange 2007

Involved in several migrations from Windows Server 2003 to Windows Server 2008

Provided technical support to all client company employees, including executives

Participated in 24/7 on-call pager rotation for after-hours network monitoring and support

11/2007 – 06/2008 Rose Business Solutions / Rose ASP San Diego, CA 92130

Systems Administrator

Provided support for an office staff of 35 employees and a customer base of 5,000+ users

Provided support to sales and marketing teams for sales proposals and demonstrations

Responsible for the upkeep of 1hour SLA for customers in a 24hour data center environment

Used Microsoft CRM to document and track all reported incidents, both internal and external

Maintained change logs for all systems to ensure SAS70 and SOX compliance

Planned, implemented, and maintained Microsoft SharePoint Servers into hosted environment

Performed initial SharePoint list, web part, and site build outs for several hosted customers

Used SharePoint Designer and Java Script to build custom SharePoint web parts and sites

Responsible for the maintenance, security, and integrity of Microsoft Windows Server 2003 / 2008 Active

Directory network for internal office and hosted data center environment

Implemented Business Portal into SharePoint for two way communication with Microsoft Great Plains

Managed and maintained Microsoft CRM 3 and 4, GP 9 and 10, SharePoint 2003 and 2007, and

Exchange 2003 and 2007 systems in a hosted data center environment for over 200 companies

Deployed and Implemented Windows 2003 and 2008 servers for production and development use

Setup and maintained workstations and development servers for internal development and utilization

Migrated Dell Rack Mount Servers to an HP Blade System utilizing ESXi and VMWare in production

Migrated workstation computers from Windows 2000 and Windows XP to Windows Vista

Migrated servers from Windows Server 2003 to Server 2008 in development and production

Migrated mail server from Microsoft Exchange 2003 to 2007 in development and production

Migrated backup system from Veritas Backup Exec 11 to Microsoft DPM 2007 and configured schedules

Utilized Acronis and Symantec Ghost for backup and recovery of workstations and servers in production

Managed Microsoft SQL 2000 and 2005 Databases utilized by Microsoft Dynamics Great Plains

Used Microsoft Systems Center Operations Manager (SCOM) and NAGIOS for network monitoring

Incorporated and maintained Windows System Update Services (WSUS) into production environment

Managed and maintained Citrix Server farms for customer access to hosted environment

Implemented and tightened Group Policy Objects for better network Security and Management

Established and maintained user accounts in Active Directory for internal and hosted networks

Managed Exchange Mail Store and mailboxes for internal office users and customers

Configured Cisco Routers and Switches, PIX and Sonic Wall Firewalls

Responsible for hardware and software recommendations and Purchase Order submissions

02/2007 – 10/2007 Printable Technologies Solana Beach, CA 92075

Technical Support Specialist

Responsible for the support of Windows and Macintosh users in a call center environment

Provided support to sales and marketing teams for sales proposals and demonstrations

Assisted corporate users in troubleshooting proprietary online software that integrates with Adobe

InDesign, Photo Shop, and Acrobat Professional

Assisted users in troubleshooting connectivity issues in Internet Explorer, FireFox, and Safari

Used JIRA to document each support request and followed up with engineering and graphics teams

Worked with engineers developing and testing proposed enhancements to online software

Monitored and participated in an online user forum providing support to end users

Worked with Quality Assurance team to test software updates prior to system integration and release

Assisted with the maintenance of internal SharePoint lists, web parts, and sites

Used SharePoint Designer and Java Script to build custom SharePoint web parts

Involved in the implementation of a RoboHelp documentation system available over the web

Helped author documentation and a library of FAQ’s for proprietary web based software

Worked with training team to establish a training curriculum for monthly class sessions

07/2006 – 01/2007 Sony Electronics San Diego, CA 92127

Vaio Technical Support Specialist

Worked variable shifts in a 24/7 call center at the Sony Vaio Operations Support Center

Responded to technical support calls, emails, and chat requests from Sony Vaio customers

Assisted customers with changing network settings for use with Sony Location Free TV products

Assisted end-users and onsite technicians with hardware, software and networking issues

Referred to complex service manuals for disassembly, repair, and assembly of notebook computers

Assisted on-site technicians with scheduling, repairs, and troubleshooting

Repaired Sony Vaio Notebook computers in service center

Tested notebook computers with Windows Vista compatibility

Worked with Sony Vaio engineers finding solutions for hardware and software issues

04/2006 – 07/2006 WorldLink Integration Irvine, CA 92618

POS Support Technician (Petco Contractor)

Worked variable shifts in a 24/7 call center at Petco Corporate HQ in San Diego

Worked with Petco IT team to determine POS Systems upgrade schedule for all locations

Utilized development systems to test upgrades before pushing out to Petco stores

Performed upgrades of all Petco POS Systems from JDA Phase 8 to JDA Phase 9

Installed and configured Secure Desktop to prevent unauthorized use of POS computers

Responsible for installing and troubleshooting POS computers, monitors, printers, and scanners

Took Help Desk calls from Petco Stores and used Remedy to document each conversation

Assisted onsite technicians at Petco stores, with instructions for replacement of POS Systems

Used Remedy to document each support incident and status of upgrade for each location

Provided training on new systems to Petco employees throughout the United States

05/2005 – 03/2006 Radio Shack Del Mar, CA 92014

Assistant Manager

Key holder with opening and closing duties in a retail sales environment

Performed commissioned sales and provided customer service to customers

Responsible for the supervision, scheduling, and evaluation of 4 employees

Performed weekly inventory and placed replenishment orders as needed

Assisted customers with audio/video, computer, and other electronics issues

Helped with the installation and setup of purchased equipment in customers’ homes and offices

05/2004 – 02/2005 Best Buy San Diego, CA 92018

Computer Sales Associate

Worked rotating shifts in a Retail environment

Operated Point of Sale equipment and provided customer service

Made hardware, software, and networking purchase recommendations to customers

Performed troubleshooting and installation of purchased hardware and network peripherals

Installed and configured purchased software according to the request and needs of customers

Attended training and sales seminars provided by hardware and software vendors

10/2003 – 03/2004 Vons San Diego, CA 92117

Cashier / Customer Service

ᄋ Worked rotating shifts in a Retail environment

Operated Point of Sale equipment and provided customer service

Assisted with inventory and replenishment orders

08/2002 – 07/2003 San Diego Mesa College San Diego, CA 92111

Network Technician (Work-Study)

Assisted with the maintenance of a Novell based network with Windows 98 workstation computers

Assisted with the planning and documentation for intended upgrade of workstations to Windows XP

Responsible for asset inventory and tracking of all campus network and computer equipment

Provided training to faculty and students with the use of campus computer equipment

Installed, maintained, and upgraded software on campus servers and workstation computers

Installed new computer workstations, monitors, and printers and established network connectivity

Established network accounts for faculty, and assisted with locked accounts and forgotten passwords

Responsible for troubleshooting network connectivity problems reported by campus faculty and students

Installed network drops for new offices and workstations

Replaced hard drives, video cards, RAM, and other computer peripherals

Utilized Norton Ghost creating hard drive images and rebuilding workstations

07/1998 – 07/2002 US Navy USS Constellation FPO-AP 96635

Electronics Warfare Technician

Worked variable shifts in a 24/7 manned work center in the ship’s Combat Direction Center (CDC)

Held a Secret and then Top Secret SCI Security Clearance

Acted as Information Assurance Officer for Operations Department, as an assigned collateral duty

Responsible for inventory and safeguard of EKMS and classified disks and computer equipment

Involved in the migration from Windows NT to Windows 2000 Active Directory and Exchange 5.5 to 2000

Maintained email and user accounts on a Classified (SIPRNET) Network

Assisted users with locked out accounts and provided user training

Operated sophisticated classified detection and deception systems

Worked with Operations Specialists, Intelligence Specialists, and Air Traffic Controllers throughout the

battle group in a collaborative effort of tracking all intercepted contacts

Plotted intercepted radar signals in a computer database for all DOD agencies to view

Responsible for maintenance and troubleshooting of classified electronic ship-board equipment

Responsible for the supervision, training, mentoring, and evaluation of six junior military personnel



Contact this candidate