Customer Service Sales
Resume:
Brandon Jon Westover
PO Box ****** Coronado, CA *2178-1932 619-***-**** *********@*****.***
ﾘ ﾘ ﾘ
Highly Skilled and Experienced Information Security Professional, with over ten
Overview years of progressing experience and responsibility in the Private, Public, and
Government Sectors, in search of a position as a Network / Systems Engineer
Active DOD SECRET
or similar area of responsibility in the San Diego, California area.
Security Clearance
Summary of Qualifications
Experience in Medical,
Legal, Retail, and Experience working in SAS70, SOX, and DOD compliant data centers
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DOD environments
Expert knowledge of Microsoft SharePoint Administration and Development
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Extensive experience in virtualized server environments, utilizing VMWare
Excellent Network, l
ESXi, Microsoft Virtual Server, and Microsoft Hyper-V
Hardware, & Software
Troubleshooting Skills Experience setting up and managing SANs and SAN LUNs
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Experience with Cisco, Juniper, and Sonic Wall Networking Equipment
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Quick and Eager to
Expert knowledge of all aspects of Microsoft Windows based networks,
learn new things l
including Infrastructure Design, Upgrades, Migrations, and Administration
Friendly, Energetic,
Experience with Novell based networks utilizing Netware and Group Wise
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Efficient, and Prompt
Experience with Unix, Linux, BSD, and Macintosh operating systems
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Certifications Experience creating, implementing, and strengthening Group Policy Objects
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IIS, DNS, DHCP, WINS, Active Directory, RAID, WSUS, SCOM knowledge
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CompTIA Security+ Experience with Microsoft Exchange Administration and migrations
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March 2011
Experience with Dell, HP, and IBM Servers, Workstations, and Thin Clients
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MCTS / MCITP Capable of managing Citrix and Microsoft Terminal Services Environments
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SharePoint 2013 Familiar with most versions of Symantec Backup Exec and Microsoft DPM
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((In Progress))
Experience with Symantec, McAfee, and Trend Micro Anti Virus Solutions
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Working knowledge of SQL Database Administration and Reporting
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Education
Experience with Great Plains, CRM, and Business Portal administration
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UCSD Extension Familiar with JIRA, Microsoft CRM, SCSM, and Remedy ticketing systems
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La Jolla, CA 92093 Proficient with all Microsoft Office Applications, including Word, Excel, Power
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SharePoint II Point, Outlook, Project, Publisher, Visio, Info Path, and SharePoint Designer
Advanced Solution Experience writing Standard Operating Procedures and providing training
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Deployment
Summarized Employment History
December 2009
Cubic Corporation SharePoint Administrator / Developer
UCSD Extension
San Diego, CA 92123 July 2012 – April 2014
La Jolla, CA 92093
SharePoint I Salient Federal Solutions SharePoint Administrator (USMC Contractor)
The Essentials Camp Pendleton, CA 92055 July 2010 – June 2012
August 2009
Integrasys, Inc. Systems Engineer (US Navy Contractor)
Coronado, CA 92135 December 2008 – March 2010
ITT Tech Institute
LAN Solutions, LLC (Field) Network / Systems Engineer
San Diego, CA 92123
San Diego, CA 92121 July 2008 – October 2008
BS in Information
Rose Business Solutions Systems Administrator
Systems Security
San Diego, CA 92130 November 2007 – June 2008
December 2007
Printable Technologies Technical Support Specialist
SD Mesa College Solana Beach, CA 92075 February 2007 – October 2007
San Diego, CA 92111
Sony Electronics Vaio Technical Support Specialist
AS in Computer and San Diego, CA 92127 July 2006 – January 2007
Info Sciences
World Link Integration POS Systems Technician (Petco Contractor)
December 2003
Irvine, CA 92618 April 2006 – July 2006
Boy Scouts of America Radio Shack Assistant Manager
Kingman, AZ 86401 Del Mar, CA 92014 May 2005 – March 2006
Eagle Scout San Diego Mesa College Network Technician (Work Study)
May 1996 San Diego, CA 92111 August 2002 – July 2003
Available for Full-Time and Contract Assignments Professional and Personal References Available Upon Request
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Detailed Employment History:
07/2012 – 04/2014 Cubic Corporation San Diego, CA 92123
SharePoint Administrator / Developer
Held an Active Secret Security Clearance
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Responsible for all things SharePoint within the world-wide organization
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Participated in 24/7 on call rotation, ensuring 99% uptime of all systems
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Provided support to Sales, Marketing and Engineering teams for sales proposals and demonstrations
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Acted as tier 3 support for SharePoint, SCSM, and SCOrch throughout the organization
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Performed monitoring and maintenance of SharePoint, SQL, SCSM, WSUS, SCOrch, and VMWare
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Created new VMWare Template that was locked down to DISA (Defense Information Systems Agency)
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STIG’s (Security Template Implementation Guides) to use as a base for new SharePoint servers
Planned, designed, built and configured a SharePoint 2010 Server Farm from the ground up for use as a
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Corporate Intranet within the organization
Planned, designed, built and configured a SharePoint 2010 Server Farm from the ground up for use as
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an external-facing file sharing and collaboration tool between Cubic and subcontractors
Installed and configured the SharePoint Management Pack on SolarWinds for SharePoint monitoring
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Created custom SharePoint Alternate Access Mappings and modified DNS entries to correspond
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Configured CoyotePoint and NetScaler devices for SharePoint load-balancing
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Installed and configured McAfee ePO on all SharePoint servers for antivirus protection
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Configured SharePoint to use MetaLogix StoragePoint for Remote Blob Storage
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Configured SharePoint to use MetaLogix ControlPoint for governance and monitoring
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Performed integration of SCSM, SCOrch, and SCCM with SharePoint
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Maintained software library and license keys for all software installed on SharePoint Servers
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Created and maintained SOP’s (Standard Operating Procedures) for all SharePoint Servers
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Created and maintained Microsoft Visio diagrams detailing the SharePoint Server Farm environments
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Scheduled and performed routine hardware and software maintenance on all SharePoint Servers
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Performed regular backups and test restores of SQL databases and SharePoint Site Collection data
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Performed constant monitoring of System Performance, Disk Usage, Antivirus and Backup Solutions
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Ensured that all SharePoint Servers had all applicable updates from WSUS and current virus definitions
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Used SharePoint Designer 2010 to build and customize SharePoint sites to meet user needs
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Built custom electronic forms using InfoPath Designer and K2 Forms
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Utilized SharePoint Designer and Nintex to create complex workflows for form and document routing
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Worked with Development Team to create custom SharePoint solutions and SCOrch RunBooks
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Used PerformancePoint to create custom Dashboards for use throughout the organization
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Utilized MetaLogix ContentMatrix to move data and solutions from DEV to TEST to Production
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Created custom web parts and web based applications using HTML, Java Script, and VB.NET
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Held regularly scheduled SharePoint classes for users throughout the organization
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Attended training and sales seminars provided by hardware and software vendors as requested
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Submitted hardware, software, and networking purchase recommendations and requests
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Negotiated the purchase of software directly with vendors, saving the organization over $35,000
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07/2010–06/2012 Salient Federal Solutions Camp Pendleton, CA 92055
SharePoint Administrator (US Marine Corps Contractor)
Provided onsite contractor support to I MEF (I Marine Expeditionary Force) at Camp Pendleton
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Held an Active Secret Security Clearance and worked in an OSS (Open Secret Storage) facility
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Ensured that all I MEF (I Marine Expeditionary Force) SharePoint Servers were in compliance with
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MCNOSC (Marine Corps Network and Operations Security Command) security mandates and DISA
(Defense Information Systems Agency) STIG (Security Template Implementation Guide) requirements
Planned, designed, built and configured a SharePoint 2010 Server Farm from the ground up
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Installed, configured and maintained NetApp FAS 250, 270, 2020, and 2040 Network Storage Filers
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Migrated all data from a single WSS 3.0 server to newly built SharePoint 2010 environment
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Maintained software library and license keys for all software installed on I MEF SharePoint Servers
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Created and maintained SOP’s (Standard Operating Procedures) for all I MEF SharePoint Servers
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Created and maintained Microsoft Visio diagrams detailing the SharePoint Server Farm environments
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Administered SharePoint Site Collections on Unclassified (NIPRNET) and Classified (SIPRNET and
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CENRIXS-ISAF) networks for I Marine Expeditionary Force Garrison and Forward-Deployed units
Responsible for maintenance and upkeep of Unclassified (NIPRNET) and Classified (SIPRNET) Servers
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Scheduled and performed routine hardware and software maintenance on all I MEF SharePoint Servers
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Performed regular backups and test restores of SQL databases and SharePoint Site Collection data
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Performed constant monitoring of System Performance, Disk Usage, Antivirus and Backup Solutions
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Ensured that all SharePoint Servers had all applicable updates from WSUS and current virus definitions
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Planned, tested, and implemented a GPO (Group Policy Object) that added I MEF SharePoint web
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addresses to Internet Explorer Local Intranet Sites of all I MEF SIPRNET workstations
Used SharePoint Designer 2007 and 2010 to build and customize SharePoint sites to meet user needs
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Created custom web parts and web based applications using HTML, Java Script, and VB.NET
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Held regularly scheduled SharePoint classes for the I MEF ISC’s (Information Systems Coordinators)
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Provided SharePoint training to users throughout I Marine Expeditionary Force as needed
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Provided support to SharePoint Administrators of I MEF MSC’s (Major Subordinate Commands)
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Provided assistance to Help Desk, Maintenance, Server, and Network Teams as requested
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Attended regular briefings with I MEF IMO (Information Management Officer) and ISMO (Information
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Systems Management officer) to provide SharePoint server status, issues, and recommendations
Attended training and sales seminars provided by hardware and software vendors as requested
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Submitted hardware, software, and networking purchase recommendations and requests
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12/2008–03/2010 Integrasys, Inc. Coronado, CA 92135
Systems Engineer (US Navy Contractor)
Provided onsite contractor support to the Emergency Operations Center at Naval Air Station North Island
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Held an Active Secret Security Clearance and worked in an OSS (Open Secret Storage) facility
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Responsible for maintenance and upkeep of complex networked audio / video equipment
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Scheduled and performed routine preventative maintenance on all audio/video and network equipment
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Worked with Anti-Terrorism Force Protection (ATFP) support teams to ensure 100 percent uptime
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Managed workstation computers, servers, routers, switches, and cabling on Unclassified (NIPRNET),
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Classified (SIPRNET), and Public Safety networks in a high availability mission critical environment
Maintained Active Directory user accounts and Exchange mailboxes on the Public Safety Network
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Monitored and maintained Joint Perimeter Surveillance Command and Control (JPSC2) system
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Provided support to EOC personnel (including Commanding Officer, Executive Officer, Legal Officer,
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Security Officer, Emergency Mgmt Officer) for after-hours training events and real world crisis situations
Developed and maintained Standard Operating Procedures for all equipment in the NASNI EOC
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Made hardware, software and networking recommendations and procurement requests
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Served as Assistant Security Manager in a US Navy Open Secret Storage (OSS) facility
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Monitored CCTV surveillance system, reporting all abnormalities to Security Manager and Base Police
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Used JPAS to ensure that all visitors held an active and valid Security Clearance of Secret or above
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Maintained inventory of all Cryptographic keys, SIPRNET Hard Drives and other classified material
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Updated Cryptographic keys for secure video teleconference equipment on a monthly basis
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Performed monthly combination and lock changes to all doors and safes within the OSS facility
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Built and maintained Microsoft SharePoint intranet websites for Commander Navy Installations
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Command (CNIC) N6 (Information Technology) and N7 (Training and Readiness) Departments
Used SharePoint Designer 2007 to build and customize SharePoint sites to meet client requirements
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Created custom web parts and web based applications using HTML, Java Script, and VB.NET
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Utilized Coras Works to pull data from multiple sources into centralized SharePoint lists, web and sites
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Created and maintained custom workflows for data input automation utilizing Microsoft InfoPath
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Provided SharePoint training and technical assistance to IT team and end users within CNIC
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07/2008 – 10/2008 LAN Solutions, LLC San Diego, CA 92121
(Field) Systems Engineer
Provided outsourced IT Consultant Services to medical clinics, dental offices, law firms, and small
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businesses throughout San Diego County, Orange County, and Southern Los Angeles County
Acted as Systems Administrator and Network Systems Engineer to 50+ LAN Solutions client companies
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Managed every aspect of client networks, including Active Directory, Exchange, SharePoint, SQL, Web
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Servers, routers, switches, firewalls, software and license management, and technical support
Made hardware, software, and networking recommendations and procurement requests to clients
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Involved in planning, designing, and building Active Directory networks from the ground up
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Setup and maintained Active Directory user accounts and Exchange mailboxes for all users
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Planned, implemented, and tightened Group Policy Objects as needed within client networks
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Managed Small Business Server 2003, Server 2003, and Server 2008 Active Directory based networks
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Managed Novell based networks with GroupWise mail and document management systems
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Managed Linux (Red Hat, Ubuntu, Fedora) web, application, and file storage servers
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Managed BSD servers running NAGIOS for network performance monitoring
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Deployed, managed, and maintained Citrix and Terminal Services network environments
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Configured RPC over HTTP, OWA, and POP email access for remote mail access
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Installed and maintained Symantec Backup Exec 8 – 12d and Microsoft DPM on client networks
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Setup, configured, and maintained WSUS, ensuring that updates are pushed out as required
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Managed Symantec, Trend Micro, McAfee, and Computer Associates corporate antivirus solutions
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Deployed and setup SharePoint Servers and assisted with initial build out of lists, web parts, and sites
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Used SharePoint Designer 2007 to build and customize SharePoint sites to meet client requirements
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Created custom web parts and web based applications using HTML, Java Script, and VB.NET
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Created and maintained custom workflows for data input automation utilizing Microsoft InfoPath
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Setup and maintained BlackBerry, Windows Mobile, and IPhone devices for network connectivity
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Configured and maintained Cisco PIX and ASA, Sonic Wall, and Watch Guard firewalls
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Involved in several migrations of mail stores from Microsoft Exchange 2003 to Exchange 2007
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Involved in several migrations from Windows Server 2003 to Windows Server 2008
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Provided technical support to all client company employees, including executives
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Participated in 24/7 on-call pager rotation for after-hours network monitoring and support
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11/2007 – 06/2008 Rose Business Solutions / Rose ASP San Diego, CA 92130
Systems Administrator
Provided support for an office staff of 35 employees and a customer base of 5,000+ users
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Provided support to sales and marketing teams for sales proposals and demonstrations
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Responsible for the upkeep of 1hour SLA for customers in a 24hour data center environment
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Used Microsoft CRM to document and track all reported incidents, both internal and external
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Maintained change logs for all systems to ensure SAS70 and SOX compliance
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Planned, implemented, and maintained Microsoft SharePoint Servers into hosted environment
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Performed initial SharePoint list, web part, and site build outs for several hosted customers
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Used SharePoint Designer and Java Script to build custom SharePoint web parts and sites
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Responsible for the maintenance, security, and integrity of Microsoft Windows Server 2003 / 2008 Active
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Directory network for internal office and hosted data center environment
Implemented Business Portal into SharePoint for two way communication with Microsoft Great Plains
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Managed and maintained Microsoft CRM 3 and 4, GP 9 and 10, SharePoint 2003 and 2007, and
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Exchange 2003 and 2007 systems in a hosted data center environment for over 200 companies
Deployed and Implemented Windows 2003 and 2008 servers for production and development use
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Setup and maintained workstations and development servers for internal development and utilization
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Migrated Dell Rack Mount Servers to an HP Blade System utilizing ESXi and VMWare in production
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Migrated workstation computers from Windows 2000 and Windows XP to Windows Vista
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Migrated servers from Windows Server 2003 to Server 2008 in development and production
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Migrated mail server from Microsoft Exchange 2003 to 2007 in development and production
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Migrated backup system from Veritas Backup Exec 11 to Microsoft DPM 2007 and configured schedules
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Utilized Acronis and Symantec Ghost for backup and recovery of workstations and servers in production
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Managed Microsoft SQL 2000 and 2005 Databases utilized by Microsoft Dynamics Great Plains
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Used Microsoft Systems Center Operations Manager (SCOM) and NAGIOS for network monitoring
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Incorporated and maintained Windows System Update Services (WSUS) into production environment
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Managed and maintained Citrix Server farms for customer access to hosted environment
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Implemented and tightened Group Policy Objects for better network Security and Management
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Established and maintained user accounts in Active Directory for internal and hosted networks
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Managed Exchange Mail Store and mailboxes for internal office users and customers
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Configured Cisco Routers and Switches, PIX and Sonic Wall Firewalls
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Responsible for hardware and software recommendations and Purchase Order submissions
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02/2007 – 10/2007 Printable Technologies Solana Beach, CA 92075
Technical Support Specialist
Responsible for the support of Windows and Macintosh users in a call center environment
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Provided support to sales and marketing teams for sales proposals and demonstrations
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Assisted corporate users in troubleshooting proprietary online software that integrates with Adobe
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InDesign, Photo Shop, and Acrobat Professional
Assisted users in troubleshooting connectivity issues in Internet Explorer, FireFox, and Safari
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Used JIRA to document each support request and followed up with engineering and graphics teams
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Worked with engineers developing and testing proposed enhancements to online software
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Monitored and participated in an online user forum providing support to end users
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Worked with Quality Assurance team to test software updates prior to system integration and release
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Assisted with the maintenance of internal SharePoint lists, web parts, and sites
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Used SharePoint Designer and Java Script to build custom SharePoint web parts
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Involved in the implementation of a RoboHelp documentation system available over the web
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Helped author documentation and a library of FAQ’s for proprietary web based software
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Worked with training team to establish a training curriculum for monthly class sessions
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07/2006 – 01/2007 Sony Electronics San Diego, CA 92127
Vaio Technical Support Specialist
Worked variable shifts in a 24/7 call center at the Sony Vaio Operations Support Center
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Responded to technical support calls, emails, and chat requests from Sony Vaio customers
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Assisted customers with changing network settings for use with Sony Location Free TV products
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Assisted end-users and onsite technicians with hardware, software and networking issues
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Referred to complex service manuals for disassembly, repair, and assembly of notebook computers
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Assisted on-site technicians with scheduling, repairs, and troubleshooting
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Repaired Sony Vaio Notebook computers in service center
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Tested notebook computers with Windows Vista compatibility
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Worked with Sony Vaio engineers finding solutions for hardware and software issues
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04/2006 – 07/2006 WorldLink Integration Irvine, CA 92618
POS Support Technician (Petco Contractor)
Worked variable shifts in a 24/7 call center at Petco Corporate HQ in San Diego
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Worked with Petco IT team to determine POS Systems upgrade schedule for all locations
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Utilized development systems to test upgrades before pushing out to Petco stores
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Performed upgrades of all Petco POS Systems from JDA Phase 8 to JDA Phase 9
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Installed and configured Secure Desktop to prevent unauthorized use of POS computers
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Responsible for installing and troubleshooting POS computers, monitors, printers, and scanners
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Took Help Desk calls from Petco Stores and used Remedy to document each conversation
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Assisted onsite technicians at Petco stores, with instructions for replacement of POS Systems
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Used Remedy to document each support incident and status of upgrade for each location
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Provided training on new systems to Petco employees throughout the United States
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05/2005 – 03/2006 Radio Shack Del Mar, CA 92014
Assistant Manager
Key holder with opening and closing duties in a retail sales environment
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Performed commissioned sales and provided customer service to customers
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Responsible for the supervision, scheduling, and evaluation of 4 employees
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Performed weekly inventory and placed replenishment orders as needed
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Assisted customers with audio/video, computer, and other electronics issues
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Helped with the installation and setup of purchased equipment in customers’ homes and offices
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05/2004 – 02/2005 Best Buy San Diego, CA 92018
Computer Sales Associate
Worked rotating shifts in a Retail environment
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Operated Point of Sale equipment and provided customer service
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Made hardware, software, and networking purchase recommendations to customers
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Performed troubleshooting and installation of purchased hardware and network peripherals
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Installed and configured purchased software according to the request and needs of customers
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Attended training and sales seminars provided by hardware and software vendors
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10/2003 – 03/2004 Vons San Diego, CA 92117
Cashier / Customer Service
ﾷ Worked rotating shifts in a Retail environment
Operated Point of Sale equipment and provided customer service
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Assisted with inventory and replenishment orders
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08/2002 – 07/2003 San Diego Mesa College San Diego, CA 92111
Network Technician (Work-Study)
Assisted with the maintenance of a Novell based network with Windows 98 workstation computers
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Assisted with the planning and documentation for intended upgrade of workstations to Windows XP
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Responsible for asset inventory and tracking of all campus network and computer equipment
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Provided training to faculty and students with the use of campus computer equipment
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Installed, maintained, and upgraded software on campus servers and workstation computers
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Installed new computer workstations, monitors, and printers and established network connectivity
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Established network accounts for faculty, and assisted with locked accounts and forgotten passwords
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Responsible for troubleshooting network connectivity problems reported by campus faculty and students
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Installed network drops for new offices and workstations
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Replaced hard drives, video cards, RAM, and other computer peripherals
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Utilized Norton Ghost creating hard drive images and rebuilding workstations
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07/1998 – 07/2002 US Navy USS Constellation FPO-AP 96635
Electronics Warfare Technician
Worked variable shifts in a 24/7 manned work center in the ship’s Combat Direction Center (CDC)
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Held a Secret and then Top Secret SCI Security Clearance
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Acted as Information Assurance Officer for Operations Department, as an assigned collateral duty
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Responsible for inventory and safeguard of EKMS and classified disks and computer equipment
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Involved in the migration from Windows NT to Windows 2000 Active Directory and Exchange 5.5 to 2000
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Maintained email and user accounts on a Classified (SIPRNET) Network
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Assisted users with locked out accounts and provided user training
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Operated sophisticated classified detection and deception systems
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Worked with Operations Specialists, Intelligence Specialists, and Air Traffic Controllers throughout the
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battle group in a collaborative effort of tracking all intercepted contacts
Plotted intercepted radar signals in a computer database for all DOD agencies to view
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Responsible for maintenance and troubleshooting of classified electronic ship-board equipment
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Responsible for the supervision, training, mentoring, and evaluation of six junior military personnel
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