Customer Service Sales

Highly accomplished leader and visionary with years of managerial skills

committed to organizational and professional growth. Results-oriented and

strategic thinker with a track record of success; proven to be able to

thrive in dynamic and fluid environments while always maintaining the

highest levels of professionalism.

Strategic Planning Client Relations Community

Service

Marketing Budget Management Client

Needs Assessment

Project Leadership Sales Management Payroll

Bachelor of Science; Concentration in Business Administration (1996 -

2001)

Weber State University, Ogden, UT

Professional Experience

Investor's Business Daily<Los Angeles, CA

Customer Service Representative (2013-2013)

> Provided support to subscribers including updating addresses, vacation

holds, and establishing new subscriptions to the newspaper.

> Assisted customers with understanding our investing strategy and how

to apply and utilize the tools and information provided thru the

website and newspaper.

> Became the top performer in customer service based on surveys, call

monitoring by management and other department metrics.

> Prioritized and organized daily follow-ups to ensure timely resolution

and solved problems at all stages of the customer life cycle.

> Assisted with training of new staff and continuing education within

our department.

Dealer Track Inc. <South Jordan, UT

Customer Service Representative (2010-2011)

> Managed a high-volume workload within a deadline-driven environment.

Resolved and handed over 75 inquiries in any given day and

consistently met performance benchmarks in all areas (speed, accuracy,

volume)

> Became one of the lead "go-to" persons for new reps and particularly

challenging calls as one of the company's primary mentors/trainers of

both new and established employees.

> Completed customer service training to learn ways to enhance customer

satisfaction and improve productivity.

> Interacted with customers regarding product and service requirements

such as pricing, shipping, order changes, credit and return

authorizations, product status tracking/shipping.

> Prioritized and organized daily follow-ups to ensure timely resolution

and solved problems at all stages of the customer life cycle

> Provided office management support including managing deals, keeping

inventory and creating highly detailed reporting

Cintas First Aid and Safety <Salt Lake City, UT

Sales Service Representative (2009-2010)

> Developed and managed new and existing accounts.

> Led business development and marketing efforts, which expanded the

customer base and introduced products into specialty markets.

> Developed and maintained relationships with customers, replaced used

and/or outdated products, serviced any safety equipment that requires

periodic maintenance, and up-sold products that will benefit the

customer and ensure OSHA compliance.

> Handled customer relationship management functions, which included

promoting enduring relationships with diverse customers

Enterprise Rent-A-Car <Midvale, UT

Branch Manager

(2006-2008)

> Responsible for car sales, rental sales, daily branch operational

management, customer satisfaction ratings, and marketing to key

accounts.

> Responsible for obtaining and sustaining a high level of customer

service on a month to month basis.

> Utilized management skills for employee recruiting, development and

training. Assessed employee skills and potential while assisting in

their career advancement.

> Responsible for collecting on defaulted accounts, ensuring current

customers are up to date with deposits, and tracking daily sales

numbers.

> In charge of monthly/yearly reviews, employee development and

recognition, and performing all related tasks in the hiring process.

Fidelity Investments <Salt Lake City, UT

Premium Service Representative

(2001-2005)

> Managed over 50 personal accounts offering clientele a variety of

services including - mutual funds, 401(k) plans, etc.

> Earned customer loyalty by combining extensive product knowledge with

good listening and analysis skills to provide honest, straightforward

advice to perform well and satisfy customers.

> Increased profits with ability to turn negative customer interaction

(complaints and problems) into sales opportunities; offering

appropriate products to solve customer issue and retain /grow their

business.

> Provided direction to new customer being responsive to customer needs,

inquiries and requests; including cross selling Fidelity products and

services.

> Shared sales ideas, provided product information, gathered marketing

data and offered sales support to our clients.

> Handled and initiated proactive/reactive sales calls addressing

routine and non-routine inquiries from customers and prospects.

Followed up on all leads and referrals.

Core Competencies

Education

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