Customer Service Medical Assistant
Resume:
Ashley Terlesky
*** ******** ** ****** **, *****
aceeza@r.postjobfree.com
OBJECT IVE:
To utilize my knowledge and skills to the fullest in an office or customer service
environment
S KILLS:
• Telephone and Front Desk Reception
• B illing, Insurance and Coding
• M icrosoft Word, Excel and PowerPoint
• Customer Service
• F iling and Data Ent ry
• Money Handling
• Positive, upbeat personality
• Sharp Problem solver
• Strong organizational skills
• H ighly responsible and reliable
• Customer Service Management software (CRM)
• H igh customer service standards
E DUCAT ION:
M anchester Community College, Manchester CT A ugust 2010 - Present
General Studies
Branford Hall Career I nstitute, W indsor, CT September 2011 - July 2012
P rofessional Medical Assistant
Asnuntuck Community College, Enfield, CT January 2010 - May 2011
General Studies
M anchester Community College, Manchester CT A ugust 2009 - December 2009
General Studies
Suffield H igh School, Suffield CT 2005 - 2009
D iploma
WORK EXPER IENCE:
LEGO Systems, E nfield CT November 2013 – January
2014
• Responded to emails from LEGO consumers from the US, Canada, and Great Brit tan.
• Used, CRM, and Microsoft Outlook daily.
• Received high NPS, and Productivity scores.
• Managed quality communication, customer support and product representation for each client.
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail
• Guaranteed positive customer experiences and resolved all customer complaints.
• Assisted customers in finding out-of-stock items.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Communicated all merchandise needs or issues to appropriate supervisors.
E ast River Café, East Hartford CT A pril 2013 - August 2013
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Expressed appreciation and invited customers to return to the store.
• Maintained adequate cash supply in cash drawers in multiple checkout stations.
• Responsible for ringing up customers in a t imely manner and guaranteeing high level of
customer service.
• Managed cash stock and inventory balances accurately.
• Stocked and rotated inventory regularly.
• Performed store opening duties, including counting cash drawers and checking all equipment
for proper functioning.
• Organized the store by returning all merchandise to its proper place. Replenished merchandise
shelves with items from the stockroom.
Birch Meadow, B loomfield CT A ugust 2012 – August 2013
• Assisted diners with seating as needed
• Cleaned and prepared various foods for cooking or serving
• Developed variety of menu items catering to customers with food allergies and diet restrictions
such as gluten-free and vegan items.
• Trained staff for correct facility procedures, safety codes, proper recipes and plating techniques.
• Attempted to limit problems and liability related to customers' excessive drinking
• Inspected dining and serving areas to ensure cleanliness and proper setup
• prepared food for parties, holiday meals, luncheons, special functions, and other social events
• Set up banquet tables and set tables with clean linens, condiments, and other supplies
• Received frequent customer compliments for going above and beyond normal duties.
Enfield Dermatology, E nfield CT
• Assisted doctor with procedures
• Called in prescriptions
• Set and canceled appointments
• Handled insurance information and some billing
• Autoclave
• Packaged, Labeled and sent out tests
• Answered phones, and other front desk duties
• Organized Files
• Massaged patients and applied preparations and t reatments, such as liniment, alcohol rubs
and heat-lamp stimulation.
• Prepared patient rooms prior to their arrival.
• Support duties for diagnostic and technical treatment procedures, such as setting up and
operating special medical equipment and apparatus.
• Kept facility stocked with necessary supplies, equipment and instruments.
Dunkin Donuts, Agawam, MA February 2012 – July 2012
• Server ( same as food service duties listed above)
99 Restaurants, E nfield, CT February 2011 – September
2011
• Server, Host, Food runner (same as food service duties listed above)
Enfield Senior Center, E nfield, CT October 2011 – December
2011
• Volunteer Receptionist
• Answered calls
• Organized and filed paperwork
Town of Rangeley Rangeley, ME May 2010 – August 2010
• Lifeguard
• Provided Safety for Adult and kids
Six Flags, Agawam, MA May 2007 – August 2007
• Water Attendant
• Safeguarded children and adults
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