Customer Service Supply Chain

Bo Young Joung

** ******** ****, *******, ** ****0, USA, aceewt@r.postjobfree.com / 201-***-**** (Cell)

<Executive Summary>

Logistics and supply chain management leader with intensive experience in building and implementing both global and

regional level logistics strategy at Fortune 500 global organizations. Produces results related to multi-million dollar cost

savings, optimal level of operations & inventory, and best practice organizational structure. Achieved $56 million in

logistics cost savings by creating cross functional Logistics Operations & Strategy Management Center for North

America, co-working with global & regional team including outside solution consultants, IT, Customer Service, Demand

& Supply, and Sales & Marketing. Expert in leading supply chain and distribution network optimization initiatives under

high complex organization structure in fast growing business environment with in-depth knowledge of streaming supply

chain. Proven record in change and people management especially under multi cultural global operation environment

with bilingual communication skill set for English and Korean

<Professional Experience>

Pantos Logistics USA (Englewood Cliffs, NJ) 2011~Current

Director / Transportation and Warehousing Business Strategy Team of America

Acting CEO / Jeffrey Trucking Service Operations for North Eastern USA

• Develop in-land transportation business models and strategy with Fortune 500 level customers in America

• Led end to end M&A process of local transportation company resulting in 120% of revenue growth while

opening a branch HUB in Atlanta, GA in two fiscal year period

• Develop new organization models and work process between subsidiaries of America in the area of

Transportation and Warehousing business development and operations

• Lead warehouse and distribution network optimization projects with Fortune 500 level customers in USA and

develop 3PL operations model in each location for customers

LG Electronics USA (Englewood Cliffs, NJ) 2003~2010

Director / US Logistics Planning, Finance, & Import, (2005~2010)

Leader / North America Logistics Management Center

• Led team of 30 and control $100 million domestic logistic expense as an annual budget with major cost

reduction achievement of 35% during 2008~2009 periods through various initiatives including projects in

transportation mgmt.(JDA “Best Logistics Practice” Award)

• Created North America Logistics Management Center(NA LMC) as a standard complex management

function and organization for logistics system, and operations strategy & tactics, working with outside

solution consultants, IT(TMS, WMS), Sales & Marketing, Transportation & Distribution, and Customer

Service

• Defined and initiated cost reduction projects especially in transportation including shipment consolidation,

and customer direct shipment

• Defined and standardized capacity management process and procedure in warehouse distribution center

in North America including labor management, and space utilization to optimize cost keeping customer

service level

• Overviewed and managed strategic/tactical planning process for entire logistics operations by controlling

annual and monthly monetary, asset, material resource planning

• Set annual budget of $100 Million and managed monthly closing process in strategic management

perspective

• Overviewed and initiated 3PL and vendor selection and contract process both in transportation,

warehouse distribution, consultation, and IT system

• Monitored, maintained, and challenged cost performance in each logistics function for North American

region

• Overviewed import operations and participated in global bidding process with HQ in Korea for 30K ocean

containers from Asia, 30K trailers from Mexico, and 25K Ton of air cargo from Asia annually

• Managed product importation process for both from Asia and Mexico while keeping main supply chain

security matters in C-TPAT, and Importer Security Filing (ISF or ‘10 + 2’) working with US Customs and

Border Protection(CBP)

• Negotiated importation management cost with supplier resulting in 15% annual cost reduction, as a

global team of LGE’s Ocean & Air transportation Cost Reduction for its global bidding process

• Implemented supply chain visibility enhancement project for imported containers and trailers to keep

optimal in-transit inventory level by systemizing track and trace capability on the flow of inbound supply

chain

• Overviewed IT infrastructure(TMS, WMS, Labor Management System, Warehouse Optimization System),

standard operation process, KPI management, and operation improvement initiatives for US, Canada, and

Mexico

• Set 10 main KPI with 20~30 operation metrics to measure and maintain cost and operations

performance in the system to be reported to executive board including logistics head, CFO, and CEO

regularly

• Led i2/JDA TMS implantation project, Exe WMS enhancement project, and Warehouse Optimization

System(WOS) and Labor Management System(LMS) implementation project especially working with

outside solution consultants and IT to standardized operation management process and procedure

• Main Projects: North America Logistics Management Center Creation, SCM Network Optimization

• Led SCM Network Optimization project by redesigning US distribution structure(‘3DC’ ‘7DC’ ‘4Central

DC & 3 Regional DC’) to reduce cost, inventory, and customer service response time regularly(3 times

during 5 year period) working on i2/JDA Supply Chain Strategist(SCS) and T-Modeler resulting 10%

overall inventory reduction, and $20 million annual cost savings for production subsidiaries

Supply Chain Manager / Home Appliances

(2003~2005)

• Managed demand, supply, and inventory planning process for more than 200 SKUs

• Initiated and led customer direct shipment program with Best Buy and Sears

• Initiated sales and operation planning process/procedure among SCM, Sales, and Marketing

• Initiated Collaborative Planning, Forecasting, Replenishment (CPFR) process with main customers

• Initiated utilizing sell trough data instead of sell in data on demand planning process

• Main Projects: Home Appliance SCM Cost Reduction, New Business Launching in Home Depot

• Led supply chain operation cost reduction project by re-tuning distribution location and flow resulting in

20% annual cost reduction for major appliances to Best Buy and main regional customers

• Led new business set-up process with Home Depot to create home delivery and installation operation

within 24 hours from receiving consumer order

KOHLER (Sheboygan, WI) Summer 2002

Summer MBA Supply Chain Intern

• Worked on customer direct delivery project and updated SCM value stream map

DAEWOO Group (Seoul, Korea) 1996~2000

Assistant Manager of Automotive Component Business Team / Daewoo International

(1997~2000)

• Developed and managed $30 million annual sales of Korean automotive components to big 3 automakers in

US(Ford, GM, and Chrysler)

• Controlled import/export related process including sourcing, custom clearance, inventory, and financial

management

Planning Staff / Daewoo Group Chairman’s Office (1996~1997)

• Created and reported management issues for entire conglomerate, and directly reported to CEO, & Chair

board

<Education>

MBA in Supply Chain Management / University of Wisconsin Madison (Madison, WI) 2001~2003

International Business Studies / Thunderbird (Phoenix, AZ) 2000~2001

BA in Politics & Diplomacy / Yonsei University (Seoul, Korea) 1988~1994

<Award and Others>

Award & Certificate: JDA Best Logistics Management Award(2010), LG Best Employee of the

Year(2007), LG Global Change Agent(2006), Best 6 Sigma Project Award(2005), 6 Sigma Green

Belt(2004)

Language: Bilingual (English and Korean)

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