ROBERT FLETCHER

SUMMARY: A seasoned IT professional with 25+ years' experience

encompassing all phases of Business Application projects and

support. The last 20 years have been focused on practicing

business process improvement using SAP as the technical enabler.

Major strengths include understanding business processes and

transforming business requirements into delivered solutions;

knowledge transfer to key users, being able to work as a team

lead, team member or independently; performing well in stressful

situations; excellent interpersonal, oral and written

communication skills; and possessing a firm understanding of the

Aerospace, Manufacturing and Telecommunications industries.

SKILLS:

. SME in MM, PP (Discrete and Process), SD, Procurement to Pay

(P2P) and MES, with a focus on system enhancements and client

support in Variant Configuration, Engineering Workbench, Work

Center, Vendor Master, Routing, Material Master, Inventory,

Sales Order, Purchase Order and Production Order processing.

. Very experienced in SAP Configuration in PP, MM, LE, IM and

WM

. Exposure to SAP SCM-APO, eWM, PM, FI, PI, BI, QM, BW, BO,

Ariba; especially the related interface points

. Experienced in all aspects of Data Mapping, Preparation,

Cleansing and Conversion

. Experienced in end to end SAP implementations and roll-outs

. Experienced end to end SAP Tester

. Experienced on interfaces from / to Manhattan Application

. Expert in documenting project deliverables, support

procedures and ad-hoc training material

. Very experienced in following SAP Technical Functionalities:

EDI, ALE, Workflow, LSMW, BDC, BAPI, SAP CIF, Archiving,

System monitoring, OSS Notes, Support Packs, TMS (Transports)

and Performance Tuning

. Experienced SAP ABAP Programmer

. Experienced and certified on SAP R/2 and SAP R/3 (3.1 and ECC

6.0)

. Experienced Project Leader and Team Lead

. French - spoken and written

. English - spoken and written

ACCOMPLISHMENTS:

. 1 MRP SAP R/2 end to end implementation spanning 2 years

. 1 multi-module SAP R/3 end to end implementation spanning 4

years

. 1 PP SAP R/3 end to end implementation

. 1 PP-PI SAP ECC and SCM-APO end to end implementation

. 10+ SAP Support Pack Upgrades

. 1 SAP 3.x to SAP 4.6 Upgrade

. 2 Hardware upgrades

. Transformed a company critical Material / Finance project

from pending disaster into a major success at Pratt & Whitney

Canada (P&WC) - not only were cost savings in the millions of

dollars but personally added business functionality

permitting all levels of Management to better respond to

client requests. Functionality included PP, MRP, SD, MM, IM

and FI.

. Resolved a major issue related to Back-Order Processing that

resulted in 30 UNI-Select Warehouses instantly improving

their fill rates and decreasing Warehouse Wave Exceptions

. Worked with external auditors until IT processes were

Sarbanes / Oxley (SOX) compliant.

. Converted a manually intensive process of converting /

maintaining Sales Orders into Purchase Orders into an

automated process

. Strategized a workable solution at UNI-Select to reduce the

man-hours required to convert Material Masters (Articles) to

"split-valuation"

. Became a lead PP-PI Functional Analyst of SAP's Engineering

Workbench functionality within 2 months of starting at

Bombardier Aerospace.

. Conceived, designed and implemented a point of use re-order

system at P&WC that transformed a manually intensive long

lead time re-order system into an automated 48 hour turn

around process - resulting in the elimination of hundreds of

person-hours per year in the replenishment cycle.

. Working with several levels of Bell Canada Management,

performed both Functional and Technical tasks in the de-

commissioning of a warehouse and the parallel configuring of

its replacement. Functional tasks included creating a

warehouse, defining storage types, strategies, storage bins,

print controls, and warehouse control parameters.

. Transformed ex-COBOL Bell programmers and Bell Mainframe

Business analysts into productive SAP Functional and

Technical Professionals - thereby allowing Bell and CGI

Management to retain valuable Bell knowledgeable consultants

as well as providing the re-trained members with new careers.

. Implemented well documented standard project and support

procedures across all Bell SAP instances - thereby achieving

Bell Management directive to reduce start-up costs for new

Functional and Technical members and allow SAP consultants to

seamlessly move from one SAP instance to another.

. Even though I was a Functional Consultant at Rio Tinto, on 3

separate occasions, I used SAP Dump Analysis and Version

Management functionality to precisely identify ABAP code

deficiencies and therefore allow Developers to implement

corrective action in a timely fashion.

EXPERIENCE:

BARRETTE, Saint-Jean-Sur-Richelieu, Canada (Domain:

Manufacturing) Nov 2013 - Feb 2014 Web:

http://www.barretteoutdoorliving.com

Senior SAP P2P/PP/MM/IM/WM Functional and Technical Lead

Tasks included:

. Resolved Configuration, Functional and Knowledge Transfer

issues in the SAP Functional areas listed above.

. Developed and Implemented an overall Archiving Strategy using

Purchase Requisitions as the prototype

. Resolved SAP ECC to / from SAP SCM-APO data issues and

provided guidance to the on-site SCM-APO Junior consultant.

. Resolved SAP Technical issues, such as EDI and IDOCs, using

ABAP skills

. Developed and Implemented Automatic Purchase Order creation /

maintenance from Sales Orders

. Supported Annual Physical Inventory

. Performed Security Role Analysis and Maintenance

. Assisted in the start-up of a PP-PI (MES) roll-out

UNI-SELECT, Boucherville, Canada (Domain: Distribution)

Nov 2012 - Oct 2013

Web: http://www.uniselect.com/eng/

Senior SAP P2P/MM/IM/WM Functional and Technical Lead

Tasks included:

. Resolved Configuration, Functional and Knowledge Transfer

issues in the SAP Functional areas listed above

. Analyzed, identified and implemented P2P related

configuration changes focusing on the introduction of UNI-

Select Warehouses to SAP eWM

. Assisted peers in resolving configuration and functional

issues in SD, WM, eWM, IM and LE

. Supported existing interfaces from SAP to SAP BI/ BW and

resolve data and technical interfaces issues

. Functional Specification writer with follow through with

Programmers (in-house and third-party) until code

implementation.

. Support Pack Testing Lead in the P2P area

. Hands on P2P production support including: resolution of EDI

Issues, IDOC issues, PI Technical issues, eWM Interface

issues, ABAP code Debugging, Dump Analysis, Batch Job issues;

Material Master, Purchase Order and Delivery data and

configuration issues

. Reviewed and approved Transports to both Quality and

Production

. Supported interfaces between SAP ECC and the Manhattan

Application (used as the MRP engine)

. Worked with UNI-Select Replenishment Manager to align SAP

Development effort with Business Priorities

. Incident ticket Management performing prioritization, primary

issue analysis, solution recommendation and follow through

until incident resolution.

RIO TINTO, Montreal, Canada (Domain: Mining)

Jun 2012 - Sep 2012

Web: http://www.riotinto.com/

Senior SAP P2P Production Support Lead

Acted as first line P2P Production Support analyst

Tasks included:

. Queue manager for incoming P2P related Service Calls

. Performed preliminary Functional or Technical analysis and

then re-assign the Service Call to the correct Production

Support team, solve the SAP issue myself or re-assign the

Service Call to an off-shore (India or Australia) support

group.

. SAP Technology skills used: IDOCs, EDI, ABAP Dump Analysis,

ABAP code debugging, Transport management issues, Workflow

issues

. Resolved high priority "Priority 2" Service Calls.

BOMBARDIER AEROSPACE, Montreal, Canada (Domain: Aerospace)

Mar 2010 - Jun 2012

Web: http://www.bombardier.com/en/home.html

Senior SAP PP-PI/ MM Functional and Technical Lead

Prime mandate objective was to ensure that SAP's Engineering

Workbench functionally (PP/MM/QM) support the new Lear 85 and C-

series Aircraft Programs.

Tasks included:

. Mapping, loading and testing Material Master, Variant

Configuration, Recipes, Hierarchies, Resources, BOMs, Work

Centers, Process Orders and routings for both Lear 85 and C-

Series Final Assembly Aircraft Programs using SAP PP

Functionality

. Lear 85 Program: Working with a new set of SAP recruits and

having to quickly master the Bombardier SAP flavor, I was

assigned to be the prime tester in the BOM, Routing, Variant

Configuration, Material Master Areas to prove to the recently

trained SAP users that the system met their stringent

Aerospace business procedures.

. C-series Program: Building on my Lear85 Tasks above, my

responsibilities were expanded to include configuring,

testing and implementing SAP ECC and SCM-APO and the

interface between the two instances. Starting with a blank

sheet, I worked with end-users to define a Final Assembly

Line with 20+ Work Centers in SAP that replicated the new

Mirabel, Quebec Final Assembly plant.

. As SAP SCM-APO required the use of SAP Recipe (SAP PP-PI) and

CIF functionality, I was also tasked to self-learn this

functionality and provide knowledge transfer to the Power

users and Super users.

. SAP Technical Skills used: EDI, ALE, BDC, IDOC, ABAP Program

debugging

Projects:

Lear 85 - SAP Final Assembly Line Roll-out / 8 months

PP-PI / MM / MES Functional Consultant

. Mapped and converted Material Master, BOMs, Variant

Configuration, Work Centers and routings

. Created and executed end to end test scripts focusing on

testing SAP PP / MES functionality

. Hands-on support and Knowledge Transfer to Wichita, Kansas

based clients

C-series Mplan - SAP SCM-APO Implementation and Final Line

Assembly / 13 months

PP-PI / MM / MES Functional Consultant

. Configured SAP ECC and SCM-APO for the new Mirabel Assembly

Plant

. Mapped and converted Material Master, BOMs, Variant

Configuration, Work Centers and routings

. Created and executed end to end test scripts focusing on

testing SAP PP-PI / MES functionality

. Configured Sap ECC and SCM-APO to implement the critical SAP

ECC / SAP SCM-APO interface and SCM-APO itself

DTS e/Change: High Level Requirements Gathering / 3 weeks

Solution Architect

Project Objective: Implement SAP eBOM functionality

. Prepared Preliminary Solution Documents

Warehouse Picking and Tracking / 4 weeks

Solution Architect

Project Objective: Implement SAP WM and interfaces to existing

SAP ECC and BI/BO instances

. Analyzed Requirements and Prepared Preliminary Solution

Documents

GCC BAAN to SAP conversion / 3 weeks

Solution Architect

Project Objective: Convert BAAN to SAP

. Worked with outside contractors on project start-up

activities

MES Mexico / 4 months

Solution Architect and Project manager

Project Objective: Implement SAP MES in Mexico and interface to

existing SAP ECC and BI/BO instances

. Analyzed Requirements and Prepared Preliminary Solution

. Prepared and executed Project plan for Phase 1 deliverables

BELL CANADA, Montreal, Canada (Domain: Communications)

Apr 1999 - Feb 2009

Web: http://www.bell.ca/

Senior SAP SCM Functional and Technical Lead

Tasks included:

. Analyzed end-user requests to add new fields and

functionality to reports, dialog screens and tables

. Added value to end-user requests by recommending better use

of SAP functionality such as converting batch type reports to

more dynamic drill-down ALV reports; stringing transactions

together to reduce number of manual transactions required to

perform daily routines.

. Worked with external auditors until IT processes were

Sarbanes / Oxley (SOX) compliant.

. Worked with the Development personnel to ensure end-user

requirements and due dates were met or exceeded.

. Performed regression testing and knowledge transfer of new or

revised functionality during SAP release upgrades and support

pack implementations

. Assisted both CGI and Bell Canada Management personnel by

providing accurate and useful information in response to

their queries regarding SAP operations, staffing and SAP

product direction

. Frequently called upon to create user friendly documentation

for either Bell Canada end-users or CGI SAP Functional or

Technical Support members.

. Main contact for Deloitte & Touche's semi-annual audit of SAP

R/3 procedures and processes, especially after introduction

of Sarbanes-Oxley Act in 2002

. Prepared monthly reports for CGI Management

Senior SAP SCM Production Support Lead

Tasks included:

. Maintain or develop ABAP programs as a result of Production

issues or Bell Canada development requests

. Prime contact between BASIS and Application Support for

technical issues

. SAP Technical skills used: EDI, ALE, Workflow, LSMW, BDC,

BAPI, Archiving, System monitoring, OSS Notes, Support Pack

Application, TMS (Transports) and Performance Tuning

. Prime Transport Management Analyst

. Key member of Project team to implement/support SAP PI and

develop prototype application

. Master Batch Job Scheduler for approximately 1200 Batch jobs

using IBM's Tivoli Product

. Worked with SAP BI and HR projects to help them implement BI

and HR and thereafter provide support of the SAP ECC

interfaces from / to BI and HR using SAP PI and file transfer

methods.

. Provided guidance and support to Bell Users to map and

convert data from outside applications to be loaded into SAP

. UNIX file administrator related to Support activities, such

as enforcement of naming standards and automated file

maintenance

. Assisted Finance Business Users to use EXCEL spreadsheets to

map and load Finance related data

. Worked with SAP Archive Analyst from Archive Project

inception through go-live to ongoing post go-live support

. Coordinator of semi-annual refresh of SAP Production instance

to Quality Assurance instance

. Coordinator of semi-annual SAP Support Pack upgrade.

Functional activity included analysis of impact upon current

landscape, regression testing, user re-training and support

during cut-over and post go-live.

. Coordinator between BASIS and Application Support related to

technical issues.

. Performed 24 hour pager support 1 week per month

. Worked with Project Members as a knowledge consultant for

existing and emerging SAP Technologies such as SAP PI

. Technical Project work:

. Prime for interface testing during regression testing

during SAP Release 3.0 to 4.6 upgrade and 4.6 to ECC 6

upgrade.

. Prime for interface testing during hardware upgrade project

from Sun to HP

. Prime for setting up Support Procedures for the ACTS (Air

Canada Technical Services; recently re-named to AEROS) SAP

implementation.

Ongoing responsibilities:

PRATT & WHITNEY CANADA, Longueuil, Canada (Domain: Aerospace)

Jul 1990 - Mar 1999

Web: http://www.pwc.ca/en/home

Senior multi-role SAP Functional and Technical Lead

Actively participated in all Business and Technical phases of

two major SAP implementations at P&WC.

The R/3 implementation approach was "Big Bang". The majority of

the SAP modules were implemented. Approximately 95% of P&WC's

Business data was converted. A two and half year effort was

focused on 'Going Live' on January 4, 1999.

Responsibilities in order of effort:

. IT lead responsible to map, clean and convert Material

Master, Sales and Distribution, BOMs and Warehouse data - 18

months

. IT lead responsible to write procedures and code sample

programs to support the Data Conversion and Interface efforts

- 5 months

. IT lead responsible to identify, procure and implement third

party products to fill in SAP weaknesses - 12 months

. IT Team member to evaluate the SAP Application Workbench to

ensure that it was robust enough to support Application

Development at P&WC. This was achieved by developing a HR

time card system, still in use to-day - 6 months

. IT lead in the preparation of the Project's Funds

Appropriation document - 3 months

The SAP R/2 implementation onto an IBM Mainframe was

fundamentally a conversion to MRP II from an existing in-house

MRP Application. As the implementation period lasted 12 months;

the project resulted in having an excessive number of interfaces

and having to maintain identical Master data in both the SAP R/2

and Legacy systems.

My main responsibilities, in chronological order:

. IT Team lead to analyze current in-house applications and

recommend whether to continue to develop in-house or acquire

a MRP II package - 12 months

. IT Team lead to evaluate existing MRP II packages on the

market and select one of them - 6 months

. IT Team lead to set up an IT training program for in-house

ABAP programmers - 2 months

. IT Team lead to develop an IT Cut-Over strategy - 3 months

. IT Team member with the role to code, test and execute data

extraction and load programs - 18 months

. IT Team lead to maintain Data Integrity during and after the

implementation - 12 months

. IT Team lead to leverage the MM, SD and WM capabilities of

SAP R/2 and improve Business Processes - 18 months

PRATT & WHITNEY CANADA, Longueuil, Canada (Domain: Aerospace)

Jul 1978 - Jun 1990

System Analyst

. Performed all functions involved in developing and

maintaining in-house developed Business Applications,

focusing on Material Master, BOMs, Inventory Master and MRP.

. Filled the roles of Project Leader, Development Analyst and

on-call Support Analyst. The applications were developed

using IBM's MVS SPF tool set; the programs were written in

COBOL and the applications ran in an IBM IMS DB/DC

environment.

EDUCATION: Bachelor of Computer Science, Concordia University Montreal,

Quebec, Canada

CERTIFICATIONS:

SAP Certifications:

. SAP R/2 'Partner Academy'. In support of a SAP R/2

implementation, SAP created an ad-hoc 8 week course covering

the following.

. Technical: BASIS and ABAP courses

. Functional:

. Manufacturing Resource Planning

. Sales and Distribution

. Purchasing

. Material Management

. Warehouse

. Bill of Material

. SAP ABAP/4 Academy

. SAP R/3 ASAP Accelerated SAP (ASAP) Certification for SAP R/3

. SAP R/3 Application Consultant 'ABAP 4.0 Workbench'

Certification

. SAP R/3 Development Consultant 'ABAP Workbench' Certification

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